Hyatt Place Rouen

This is a beautiful building and hotel, the staff are friendly and helpful, and the rooms are pristine. The location overlooking Rouen is another nice benefit. I highly recommend the hotel and, at the price, it is a great deal for such a nice building and location.

This hotel is beautifully renovated, and newly opened when we visited. It’s situated a short way outside Rouen, but the city is easily accessible by bus (outside the hotel) or taxi. Rooms are comfortable and well appointed, and any shortcomings will no doubt be sorted as time goes on eg nowhere to put the soap by the sink. We had two main issues during our stay. Firstly, the staff were not trained sufficiently. We had problems in paying for a drink at the bar because there had been a staff change. And there was no-one to welcome us, nor in charge at breakfast. We had to go to Reception to get someone to look at the toaster which hadn’t been set up for use and to get tongs for handling bread, pastries etc. Not acceptable in a hotel of this class. There were also two false fire alarms during our stay - one around 5am and another two hours later at 7am. The first alarm was handled well - we all got up & mustered outside whilst the (sole) staff member on duty sorted things out. At the second alarm, we got up again, and headed for the fire muster point only to find the hotel operating as though nothing had happened. We asked at Reception, who told us it was another false alarm. Could they not have let us know in some way, and at least apologise? All in all, a very nice hotel but not a good experience.

This very new (couple of weeks in operation) hotel is not quite ready for prime time. The problems all relate to inadequate staff/training and I would expect them to resolve over time. This hotel was built on the bones of a former training school/facility. The architecture is generally striking but it's actually a little confusing navigating your way through the facility. Rooms are attractive, well laid out and bed was comfortable. The hotel struck me as best suited for business use. It's close to the train station and has ample parking (if ridiculously narrow parking spaces in the European/French manner). But we were there for pleasure and the hotel was a bit far away from the parts of the city tourists like to visit (like the Cathedral). It's a pretty decent walk (about 1.8 km) to do several times a day. I do have to comment on one critical factor. We have not encountered toilet paper like what we found in the hotel since we first started visiting France in the late 70's/early 80's. Let's say it builds "character." Absolutely inappropriate for a 4-star Hyatt. Restaurant also needs some work both in staff training and in some of the dishes offered.

This is a Wonderful stay in new hotel. We have dinner at the hotel and the food is amazing. They have been using local produce and the service is excellent. Vincent is particularly helpful in explaining the dishes. The chef has done a great job for the dinner and breakfast.

Repas hier soir au restaurant de l’hôtel. Carte assez peu fournie (2 pages) alors que celles des boissons est plus quantitative. Rien de transcendant, plat assez bon, dessert(mille-feuilles) vraiment pas terrible. Mais le clou de la soirée est quand même que je récupère mon véhicule à l’entrée de l’enceinte de l’hôtel avec une vitre cassée et mon ordinateur de travail volé. Un membre du personnel arrive et repart juste en me disant qu’il prévient le manager. Je demande avant si il y a des caméras et il « pense » que non….. il est reparti et je ne l’ai jamais revu. Mon amie qui m’accompagnait à ce dîner a pris une chambre de dernière minute car elle avait bu et bien malgré ma mésaventure, il lui ont facture quand même les 20e de parking!!!!!! Quelle classe. Ma note n’est pas catastrophique car les serveurs du restaurant sont très sympathiques.

Décoration contemporaine, vue sur rouen magnifique La carte est variée et change toute les semaines La cuisine est excellente Rapport qualité correct En ce qui concerne le service, et l'accueil beaucoup d'imperfections, Debarrassage des tables non fait , service du vin trop tardif Mais peut être dû à l'ouverture récente Nous reviendrons

Hôtel flambant neuf avec des prestations de qualité. Des chambres accueillantes et bien équipées. Le personnel est souriant et professionnel. La carte du restaurant est originale et les plats sont bien faits dans un excellent rapport qualité prix.

Sehir merkezi cok yakin eger araba kiraladiysaniz burda kalin. Hele arabayla cevre gezisi yapacaksaniz sehre fazla girmeden rahatca gidersiniz Temiz,iyi servisli otel.

Déjeuner en semaine entre amies à l'interieur et café en terrasse . Service rapide. Bon rapport qualité/prix pour l'endroit Déco sobre mais de bon goût et terrasse agréable. Mention spéciale pour Jefferson : accueillant, souriant, attentioné et drôle.