Usuário convidado
15 de outubro de 2024
I prebooked the Oregon Trail room for my daughter for her wedding night. The staff were unprofessional, did not have the added package as requested, they delivered a box of chocolates, not the champagne as paid for. The couple are both vegan. They did sort this out, however, there were to be etched wine glasses, as per website, was told, they didn't have that. When they ordered breakfast, the requested were not delivered. The bed sank in the middle, bath tub did not have instructions to turn off shower while trying to fill the bath, water went everywhere. Over all it was sad for my daughter and her new husband to have this experience for their wedding night. Other unsatisfied customers were seen in the lobby also.
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