Hotel Stiegl Scala

We had an excellent stay at The Hotel Scala Steigl! We would 100% recommend to anyone traveling to Bolzano. The front desk staff are by far the most kind, friendly, and helpful we had during our travels. Any question we had was met with a smile. We even borrowed an electric adaptor when ours was not working. There is a little bicycle rental place around the corner ( the owner was very rude- but we would go again just to get the bicycles!). I would recommend renting bikes to get around Bolzano. It is a beautiful way to explore the city. Our room was very large and we had a garden view with a balcony. The included breakfast was delicious and we had omelets made to order each morning. 10/10!

We stayed for 5 nights in the hotel and it was an excellent experience. The hotel is licated in the centre of the town near the old city and has a free parking place which is very important. We were updraded with the room without asking. The hotel has a nice swimming pool amidst a beautiful garden offers an excellent breakfast and occupies a professional helpful staff. This hotel ishighly recommended. We will surely visit there again

The best hotel with the best service great for staff with awesome rooms we got upgraded for a twin bed because we didn't had a balcony and the hotel lady was kind enough to replace the room on the 2nd floor would recommend who's coming to bolzano

It was very nice, clean and cozy. The staff was very nice. The price was quite high though. Breakfast wasnt big but very clean and cozy. The hotel is historic, but very clean with nee supplies. It is located near the train and bus station. I recommend.

I’ve stayed at this hotel several times, the rooms are nice and the staff is kind. For my last visit i booked a Deluxe Double Room with Balcony with 1 king bed and 1 sofa bed. As i’m travelling with my dad i decided to offer him the king bed and sleep on the sofa bed. Upon check in at 6pm the friendly lady at the desk told me that she wasn’t sure if the sofa bed was prepared and i told her that we will go out for dinner and housekeeping could come at any time to check it. That is when things went sour….. The tall manager came out of his office schooling us in a very unfriendly and snooty way that I should have requested for the sofa bed to be prepared through *********** and that he would not send anyone to the room to assist me as it was my mistake. He argued for 10 minutes with us about it and categorically refused to accommodate my simple request of making up the sofa bed which is part of my room. I can understand that some complex request need to be processed in advance but we only required an extra linen and bedsheet in the room. The arrogance of the manager made us so upset instead of showing hospitality and customer service he blamed on us, he even came up with the excuse that he did not have anymore housekeeping staff available after 6pm which is unseen in a 4 star hotel. He did not offer any support, it was a ridiculous ego show about a blanket and a linen which is something that I can expect from a zero star student dormitory but not from one of the best hotels in Bolzano. We finished check in and believe it or not we did not get the linen and blanket until the next day…. P.S. look at the other negative comments and you’ll see that this person at the reception is notorious for such behaviour.

Such a good hotel on a lovely little town. Well located, rooms are clean and modern and staff friendly and helpful. Close enough for a stroll to town and the gondola for some exploring. Breakfast is included and is varied and delicious. They have a coffee bar which serves coffee all day. The swimming pool is great as is the garden. Will definitely stay again.