Imperia Hôtel et Suites Boucherville

酒店不錯。

Worst front desk reception ever. The front desk guy is not responsive, not smiley, and more. POOR reception ever! And trust me I travel a lot. I do not recommend this hotel just because of that day receptionist guy.

Arrived at this property after a 9 hour drive. Walked into the front door with my service dog and was immediately told by ‘Vince’ at the front desk that they didn’t accept pets. I politely explained that the dog was my service animal. He was wearing a service dog vest and I offered my doctors note that gives me permission to use my dog as a service dog (I am from Ontario). Vince told me that only Guide Dogs were allowed. He looked at my doctor’s note and said I needed a certification and I wasn’t allowed to stay at the property. I explained that service dogs and guide dogs are both protected under Human Rights, and we were allowed anywhere public was allowed. He also explained that almost all the hotels in the area were booked already. ‘Vince’ refused to provide me his last name and said he knew what the policy was. I have PTSD, and was highly upset, however I was polite. I had to drive 2.5 hours to Brockville (the nearest Hilton property with a vacant spot) because I KNEW they would allow us without issue. I don’t know if Quebec is different from Ontario, however he absolutely did not try to help me in anyway possible, even after I explained I had PTSD. I would absolutely not recommend a hotel that had so little compassion for someone in my situation. I can’t comment of cleanliness or rooms. Never got that far😢