Premier Inn Bracknell (Twin Bridges)

Hotel was old, our room smelt musky and the bathroom was dirty. Booked a family room for 4 but it was very cramped, not like any other premier inns we’ve been to. The double bed was very uncomfortable and the noise from the road made it difficult to sleep

Good premier inn, room had everything we needed. Friendly staff. Ate at the attached restaurant and all staff were super friendly and helpful, I only got Kayleigh’s name but the gentleman serving was just as friendly and the chef made sure my little girl had just what she asked for at breakfast. Good breakfast which came out speedily, excellent choice! I would stay here again.

We stayed in the Premier Inn this weekend as we were going to Lapland UK very early the following day. I had booked it in March and found the price for a family room very reasonable. My children (6 and 5) had never stayed in a hotel so it was our first time in a family room. We were happy with everything in our room. As always the double bed was amazing and so comfortable. I would say that the extra bed was very uncomfortable and felt rock hard. I understand it was an extra bed but a bit disappointing when you’re used to the usual Premier Inn standard of bed. Only other thing I would mention is the shower was very temperamental. But we loved our stay and my partner and children had a great nights sleep. The one thing I’d like to mention is the amazing lady who checked us in at reception - so sorry I didn’t get your name. My children are both autistic and sometimes struggle with new people but she was so good with them and asking them all about their trip to Lapland. This personal touch really added to the stay for my children and I am very grateful. She even brought some colouring and letters to Santa down to the room a few minutes after we’d checked in. I’ve never had bad customer service from a Premier Inn but have never had such good personal service either. Thank you so much

Great location and good service. Very convenient and close to legoland. Unfortunately the room card system wasn’t working when we arrived so we were given the security key which was fine and no problem. The room was clean and spacious. However, due to the heatwave this made for a very unpleasant stay. The hotel has no air con, like a lot of premier inns and the heat was unbearable, we barely slept. Not a lot the staff could do, even the corridors were like ovens. We would definitely return, just not in the middle of summer.

First impressions are everything, when you pull up the beefeater next door is no longer and the signage is missing so looks like it’s closed down , premier inn entrance is located around the back. Check in was smooth and the receptionist was very welcoming , we had two rooms both on the lower floor. Our room was a family one. Usual premier inn standard , clean bedding and everything where it should be ,second room tho still had rubbish in the bin and also empty drink cans under the bed - we reported this to reception the following morning and the room was re-cleaned Only thing I can complain about, we were in room 5 and people stood outside the reception smoking and having the widow open the smell/smoke drifted in. Has a restaurant attached , ate breakfast and evening meal here both very good and all staff we interacted with were great ! We stayed here as going to legoland and it’s perfect - 20 minute drive

Excellent comfort and great service. The room was a comfortable temperature, was quiet, was well-equipped and the bed was very comfortable. The staff are very friendly and check-in was efficient. Breakfast is cooked to order and was very tasty.