Usuário convidado
23 de julho de 2023
We arrived about 11pm on July 20, 2023, the clerk was no where to be found. we called, wondered around the lobby and down a hallway and a guy in a gray hoody and well worn black sweat pants wonders out of the kitchen area. He checks us in to Room 420, We've been driving for 7 hours and we were exhausted. There's a musty smell in the room but we are tired and go right to sleep. Then the truck and car and motorcycle noise in the room. The hotel sits just off Route 202, a major highway and the sound level for a hotel is high. At 5:24 am, I;m woken up by a tap, tap, tap sound like water dripping. Its raining out and there's a leak in the roof. I look at the ceiling and there a 2-3 foot brown spot that looks like someone tried to patch the spot several times with joint compound. The sound is annoying and I cant sleep. I go down to the front desk, again, no clerk, look around for him and find him again in the kitchen, looked like I woke him up. I explain what's going on and he doesn't seem to care. He pulls his phone out and is texting someone. He tells me he is texting the manager. I go back to the elevator and step in and it sinks a small amount and then there's a sudden movement and a rather unusual sound came from the hydraulic compressor in the adjacent closet. When the compressor came on to life the elevator to my floor, I noticed a high pitched bearing sound or whine. I went back to down to the clerk at the desk and told him about that. He apologized and continued texting, saying he was letting the manager know. When I returned to the room, the dripping noise was still there, I put Bose Headphones on so I could get back to sleep. When we got up around 6:45, them musty smell was much worse and we were concerned about black mold. I went down for coffee and the same clerk was still there. I let him know about the smell and the possibility of Black Mold. He told me the manager would be here about 8-8:30 to speak with me. I came back down at 8:45 to get the luggage care, no manager and a new clerk. I asked him if the manager was here, he said no, but may be in soon. He didn't know about our issues, like maybe they were going to rent the same room out again. Room 420. We left at 9, and I asked the manager to call me. He has not called 2 days later as I write this review. If he does, I'll update here. On the good side, the bathroom was clean and looked like it had a new tile shower. Tomorrow, I'm calling both the Sommerset County health department and building inspector for the mold and elevator issues. Breakfast was slim, nothing worth having. We will never stay here again.
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