Usuário convidado
27 de setembro de 2024
After a good meal here last year whilst staying in Wales, we had hoped to repeat the experience when holidaying this year. It took me 3 months to book a table in their restaurant as their website wasn't working, the phone constantly went to answerphone with no messages answered, and when I emailed explaining the problem they just replied telling me to book online or phone. I should have taken the inability to contact them, coupled with the poor re views, as a warning and just gone elsewhere. However, when someone did eventually answer the phone I made the booking for 5 weeks time, and received an email confirming it. Five weeks later, the night before we were due to dine at the Llangoed Hall, I received an email telling me they were unable to accommodate our reservation as they had an exclusive wedding booked for that day. They tried to blame the online booking system even though they knew I booked over the phone and the hotel personally emailed me confirming it. If I had cancelled our booking at such short notice, under their terms, they would have charged me 50% of the estimated cost of our meal, so I suggested that it was only fair that it should work both ways and they compensate us similalry for the inconvenience, disappointment and their serious lack of professionalism. Needless to say this avaricious business had no intention of making any goodwill gesture, except offering a free bottle of plonk were we ever stupid enough to try and dine there again.
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