Usuário convidado
16 de janeiro de 2024
Terrible experience! I booked my stay through Priceline and it said it was one of the top booked hotels in the area so I thought it would be fine and at the price, I couldn't pass it up. BIG MISTAKE. Very dirty and dark even with all of the lights on. I checked in around 6 pm on January 14th and was given the key cards to room 107. I looked around the room and had lots of old stains on the walls and a couple of stains on the bed skirting that I don't think will ever come out. I unloaded my stuff anyway and put it on the table by the door. Went to go put something in the refrigerator and opened the cabinet door and had tan roaches running around. I got my flashlight out of my vehicle and started looking around the room with better light and found multiple roaches squished into the walls and roach poop in the cabinet by the fridge and microwave as well as another roach by the microwave in the corner of the cabinet. I packed my stuff back up as fast as I could and went just to a different hotel. I checked out at 7 pm. The lady at the front desk gave the number of the manager, to call the next day. I called after they said she would be in at 9 am and she was very rude. Apparently the night clerk didn't write anything down about the roaches and says they have no record of me checking out last night because of the roaches in my room. The manager, Uma, told me she would have to have housekeeping go in and confirm if there were roaches present and that I would have to call a DIFFERENT person Tuesday when he came in. The whole thing is very aggravating and I am so disgusted by the room. Uma was very rude. I have yet to talk to the other manager she said I will have to talk to. I was also told that I should have just asked for a different room instead of leaving the hotel. I do not want roaches in my things or in my vehicle so I did not want to keep trying to go to different rooms and having to go around with flashlights the make sure there weren't more roaches everywhere. Avoid this hotel if you can. Or bring bug spray if you can't avoid it. And highly recommend a good flashlight and a very careful look around the room before bringing anything inside.
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