Avaliações do Novotel London Brentford

Como esperado pela marca, as faculdades eram sofisticadas e modernas. O quarto era confortável e limpo (mancha de café no tapete). Estava quieto (rainha superior) no final do corredor, voltado para o pátio interno. Não tomei café da manhã. No entanto, a equipe foi condescendentemente amigável durante toda a estadia, exceto por uma pessoa no final (depois de fazermos o check-out). Além disso, encontrar o hotel foi um pesadelo. Mesmo com GPS perdemos a entrada três vezes (uma vez chegámos à M4 e demoramos 24 minutos a regressar). Quando mencionados à equipe, fomos informados - com um sorriso - que ninguém jamais teve problemas para encontrar o local (exceto nós, aparentemente). O grande problema é a falta de sinalização para encontrar a estrada de acesso paralela (ver foto do beco paralelo à estrada principal; perdemos essa entrada várias vezes) O estacionamento subterrâneo (15 £ por dia) era mais conveniente, mas a porta de acesso ao hotel cheirava a urina. Por último: reservei um quarto executivo e fui rebaixado pelo hotel. Então me disseram - com um sorriso - que Trip.com havia enviado a eles um pedido/voucher de reserva errado; Disseram-me para ver com eles (ou seja, meu problema, não o deles).

Bom hotel. Spa não foi ótimo!

Bom hotel. O serviço pode ser um pouco melhor. Tenha cuidado ao fornecer as informações do seu cartão de crédito, pois eles podem cobrar noites extras sem o seu conhecimento.  Verifique seus extratosna época, o sistema deles cobrava em dobro as diárias. No entanto, o hotel é bom, o café da manhã é excelente.  cerca de uma hora até o centro de Londres através de transporte urbano. 

The stay was great. The beds are comfortable and clean. Thanks to the housekeepers and the reception were very helpful. Overall stay was good. The nearest subway (south Ealing station) approximately 1.4km ard 17mins walk

Amazing!!! Clean and loved everything. Check in was smooth and everyone was polite. Amazing swimming pool too. Nice view

Booked here, a bit further out than wanted, as there was a swimming pool, only to be told on arrival that the pool was out of service. Discount requested and this was refused.

Swimming pool is good. The room was alright and the wall was dirty and the curtains had a hole, didn’t like the smell.

The room was clean and comfortable 👍and good breakfast

Check in was terrible had me sat there for a long time. I was sat there from 12.45 I no checking isn’t till 2 but I didn’t get my room till 2.35 other people was just walking in and getting checked in I asked they said they forgot about me when I was sat right infront of them

I and my family had a fantastic experience at Novotel Brentford. Customer service was great. 💯

It's a nice hotel very modern, Decent Breakfast and Evening Menu is also good. Rooms are very spacious and excellently fitted out. My only complaint is The Reception area is abit chaotic i've stayed here 3 times now and I've been frustrated with the amount of time i've had to wait to get checked in. It's too long. They need to have more staff available as far as i can see.

Love staying here. Great staff and everything and so pretty.

The hotel is clean and pool is the best. I enjoyed my stay for my weekend getaway.

Stayed here for a week, and the location is very car-friendly for those driving around London. There's also a nearby subway station. The bed was extremely comfortable and the staff were exceptionally welcoming. The only downside was the room's 'air conditioning,' which turned out to be an air cooler—more like a fan without real cooling capabilities. It led to a few warm wake-ups