Usuário convidado
19 de outubro de 2024
Stayed a few times in the past, was a treat for my partner. Paid £313 for a mid week night stay with 2 course meal and breakfast. I paid to upgrade to a suite. Staff were lovely as always and a shout out to Toby who made the most amazing cocktails. Unfortunately there was drilling in the street outside my window til 3am, I did not sleep due to the noise. This is not the hotels fault. I did call 4 x to reception for ear plugs but no answer and none in the room. The rooms are looking run down. Carpets have stains, the shower leaks through the doors and pours out into the room. We used 2 towels to prevent damaging the carpet, we couldn’t enjoy the shower due to this. There’s heavy amounts of sealant used to plug up to bathroom, this looks unsightly. Shower heads had thick dust in them. The room needs a deep clean, it didn’t feel clean. The mattress was in need of replacement, my side had a huge dip and felt like I was sleeping on wood. It was very lumpy. Overall I had a dreadful nights sleep, I came home and went to my own bed! For £313 I feel very disappointed, this room was meant to be the upgrade. This was a special stay which cost a lot of money.I’m unlikely to return back to this hotel. I fully understand the noise outside is beyond their control but the room and comfort was not to the standard I was expecting.
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