Premier Inn Bromsgrove Central

The welcome was typically warm, but nobody thought to mention that there was no WiFi available due to a fault. Considering it's advertised as a perk (and was definitely a consideration with children to entertain and studying/work to do), we were really disappointed by this and no alternative, nor discount was offered. The corridor and room were both tired, with flaky paintwork. They appeared relatively clean, but there was visible mould in the bathroom. Extra pillows and cups (normally provided as standard in other Premier Inns when using higher occupancy rooms) had to be requested from reception. The breakfast restaurant seemed to be in a tiny room, rather than in the adjacent public house. A number of options were unavailable (fruit salad, range of teas, granola, some fruit juices) on at least one of our two-day stay. The floor staff also seemed keener on chatting to each other, than in delivering made-to-order items in a timely manner. At no point was it busy. The car parking was free, well lit and felt secure.

This place is really dirty! We were moved rooms 3 times and each one was absolutely disgusting! In the end the receptionist changed the beds which were literally covered in mud in one so we could ‘sleep’. The beds were uncomfortable, really hard mattress and very old pillows. The doors underneath banged all night. The bathroom was full of the last persons hair and shaving foam. The glasses were used. There’s black mould. The half the lights don’t have bulbs in so excuse the terrible pictures! The place has really gone down hill. The receptionist was very apologetic and agreed the rooms were not cleaned before our stay… so why check us in and refuse to refund ! We won’t be using premier inn again!

We stayed at the Premier Inn for 4 nights. On arrival we discovered the restaurant was now in house called The Social. We were advised there was a supply issue and not everything was available. My fish and chips arrived with burnt bits and the chips were tepid. No rice for the curry and meals were expensive for what was produced. The draft beer was finished and the dishwasher was broken. I purchased 2 bottles of water and a packet of m and ms from the vending machine. Card only. After processing the card I was advised the m and ms were out of stock. Spoke to receptionist who advised I would only be charged for the water. Not the case. Discovered when I got home I had been charged for full amount. Tried to get a cappuccino during the afternoon was advised had to wait until 17.30. We didn't dare try breakfast so we went elsewhere. The accommodation was OK but could do with a lick of paint.