Usuário convidado
21 de agosto de 2024
I'm truly shocked that this property is ranked #1 in Brunswick. Think twice before booking a stay at this property. My family stayed here on our way to Florida. As a longstanding Hilton Honors member, I’m surprised at the state of this property. Although the lobby is up to date, that’s where it ends. Upon entering the lobby, we noticed massive floor fans located throughout, which was a red flag that the HVAC system was struggling or not working. The staff were friendly, greeted us with waters, and were the highlight of our one-night stay—they were consistently smiling and welcoming. However, the two-room suite we stayed in had a musty smell, and the AC struggled to work properly. The room itself is sorely in need of an update; I’d guess it’s been a good 20+ years since it’s been refreshed. To top it all off, the king bed sheets had stains, though the staff brought clean sheets immediately. Again, I honestly couldn’t believe that an Embassy Suites could be in this kind of state. I will not be returning to this property.
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