Gufo Apart

Gufo Apartments in Budva offers a nice accommodation option with its well-maintained and charming units. The apartments are clean, spacious, and equipped with the necessary amenities for a comfortable stay. One area that could be improved is the quality of the beds. The mattresses and bedding could be more comfortable to ensure a better night's sleep for guests. While the apartments are generally well-equipped, it would be a great addition if basic cooking essentials like salt, pepper, oil, and dish soap were provided. Considering the price point of the apartments, these small touches would enhance the overall guest experience and convenience. On a positive note, the staff at Gufo Apartments are incredibly friendly and helpful. They go above and beyond to assist guests and ensure a pleasant stay. Their warm and welcoming demeanor is a highlight of the property. Despite some room for improvement in terms of bed comfort and the inclusion of basic cooking essentials, Gufo Apartments remains a solid choice for accommodation in Budva. The friendly staff and well-maintained units contribute to a positive overall experience.

When we arrived in our apartment we noticed that there was a bad smell. We opened the windows but it didn't go away and we thought that it was coming from the kitchen sink. The next morning we discovered that the microwave was full of leftover rotting food from a previous guest. We immediately reported this to reception. They apologised and said they would clean the room. We returned around 4pm and while the food had been removed the room was not yet cleaned and the smell remained. The girl on reception called management and they agreed we could move. We packed and went to the new apartment but it had a very strong smell of cigarette smoke. They told us the only option was a room on a lower floor with no view so essentially a downgrade. We asked to speak to the manager and were told that they would be there the next morning. When we were checking out the next morning the same girl was at reception and no manager. When we asked we were told that they were busy but insisted that she call. I felt that we should be somehow refunded for this awful experience. We were offered a free night if we wanted to stay but as we were about to leave Budva this offer was useless. We had to leave so we followed up with a message proposing to be refunded one night. We received a message agreeing to this but the refund never arrived. We chased again and were asked for bank details but still no refund. We followed again but received nothing despite having received the agreement to refund us by phone message. I really don't understand this level of service and I am truly disappointed by this whole experience. We tried to be as reasonable as possible but our efforts were worthless.