Surf Hotel & Chateau

Fantastic accommodations, incredible cozy yet sassy bar, 10+ location. Yummmmmy all around! The summer music venue is insane with great bands& sound…bit to mention the easiest commute ever! Stay to for a few days to also enjoy great hiking & rafting at your fingertips!

What a hidden gem of a stunning hotel! The suite rooms are amazing. Also the bar is elevated with exceptional bites. Location is quiet, but a short walk from town. Love the creek and paths. A wonderful getaway treat! I’ve stayed for a wedding and for fun and both experiences were exceptional.

I stayed here during a work trip and also for one of their concerts in the ballroom. I had one of the queen chateau rooms and found it to be very charming and comfortable. The bed was comfy and there was plenty of entertainment on the TV. You can hear noises outside of the windows pretty easily but a little white noise helped out. I will happily stay here again when I'm in the area.

My fiancé and I were considering the Surf Hotel for our wedding venue and were initially excited. However, our experience quickly turned sour. Despite scheduling a meeting with Rachael Gardner, the manager of events, she was consistently late and unprepared. She provided conflicting information and pressured us to sign a contract on the spot with a misleading price quote. Upon reviewing the contract, we discovered hidden fees and discrepancies. When addressed, Rachael was dismissive and unprofessional, displaying a lack of concern for our experience. Despite our reservations, we reluctantly signed the contract, hoping to avoid further interaction with her. Unfortunately, our interactions with Rachael and the Surf Hotel staff only worsened. We were labeled as difficult clients for simply seeking clarification and consistent communication. The staff's unprofessionalism, including being placed on speakerphone without consent and being hung up on by the Director of Wedding/Events, Tana, left us feeling frustrated and disrespected. Additionally, the wedding staff repeatedly addressed emails to me using my fiancé's name and vice versa, despite our efforts to correct them. Overall, our experience with the Surf Hotel's wedding team was deeply disappointing and unprofessional. Their lack of transparency, dismissive attitude, and poor communication practices made us question why anyone would choose to host their wedding there. HIGHLY SUGGEST NEVER HAVING YOUR WEDDING HERE TANA SCOTT, RACHAEL GARDNER are highly unprofessional.

We wanted a quick weekend getaway to Buena Vista and decided to stay at the Surf Hotel, based on the positive reviews. We thoroughly enjoyed our room. It was very comfortable, immaculate and the views were breathtaking! We had dinner in the hotel restaurant and our meals were so delicious and the service was friendly and professional. We look forward to our next visit!

Great stay! Stayed at the Surf Hotel for a friend's daughter's wedding. It is located in the quiet little town of Buena Vista, CO. The property is beautiful and the service exceptional. The wrap around patios were perfect to sit in the rocking chairs with friends, drink wine, and enjoy the beautiful hills surrounding the hotel. We could hear the Arkansas River rapids from the balcony as it runs right next to the hotel. The rooms are a little small, modern and extremely comfortable. The bar was excellent. You will not be able to get food or drinks late, so plan on eating early, or you will have to drive five minutes to Main St. to find options. You can rent bikes just down from the hotel and kayaks on Main St.. I really enjoyed the stay and have nothing bad to say about The Surf. Great people and a great stay.

BUYER BEWARE: When I booked a room, my credit card was charged for the full amount of the stay, which was 2 months away. Not excited about that, but I was going to a wedding and didn’t have a choice. When I later had to cancel my stay, I followed the directions to do so on line. I received a confirmation email for my cancellation. However, my credit card showed no refund 3 business days later. I called the hotel and was told the credit had been issued and that my credit card company was to blame for slow processing. I waited another 5 business days and still no refund. When I called again, I was told that the refund had NOT been issued when I cancelled my reservation online. The representative issued the refund back to my credit card. FINALLY. I was told that the first person I’d talked to had not known where to look. So frustrating…..

Before I start, a 3 might be a little harsh but I don't feel that they deserved a 4. Really quaint hotel on the outskirts of Buena Vista. I was there for a wedding this past weekend and we stayed in one of the Chateaus. Here is the good. The queen bed was very comfy and I liked the big ceiling fan. Plus, the chateaus all shared a common area that was very nice considering that we had lots of family staying at this hotel. Here comes the not so good. All of these items are "first world problems" but we expected much more from a $300+ per night hotel. Many of the rooms in the chateaus have a loft that has a queen bed. The ladder to access the loft was fondly referred to as The Ladder of Death. Very steep, kind of thin and trying to use it in the middle of the night could be suicidal. Cute idea but totally impractical. The TV, which we only wanted to watch once, was not connected to any signal. No cable, satellite, streaming, nothing. The room had no dresser. We ended up storing our clothes in the very small bar next to the small fridge. It was less than ideal. The closet had three hangers. We were there for a wedding se we had lots of hang up clothes. There were two dispenser bottles next to the sink. One was hand lotion and one was soap. Since there was no labels on either bottle, we didn't know what was actually in either bottle. As it turned out, my hands were dirty the whole weekend but soft as a baby's bottom. The restaurant at the hotel is only open from 4-9 PM. There are other restaurants and cute eateries in the neighborhood but it would have been nice to have had access to the hotel restaurant more. Overall, a very nice property and great mountain views. Pay a bit more attention to some of the details and it would be a world class location.

The hotel (and especially the chateau) is boutique type appointed - very cool. BUT no breakfast? No laundry service? And our room wasn’t cleaned nor refreshed in the 4 nights we spent there. These aspects aren’t near normal in my broad experience. Pity.