Usuário convidado
12 de novembro de 2023
Our first impression was of a beautiful & grand hotel, but no one to greet us, no one to help unload, no welcome, we made our way into a stunning lobby, ( the only place WiFi actually works) to find two gentleman behind the desks, who were more interested in their phones. Finally checked in, and we were helped to our rooms by a nice ***. Clean bathroom and bedroom, but the bathroom smelt horribly, very dodgy electrics, feeble lighting, couldn’t read a book, rooms not made up until we complained. Breakfast disappointing, most of the buffet was gone by 8am, coffee machine is the best thing in there, evening buffet also disappointing, one manager seemed to do all the work while the others did nothing, tables uncleared, big parties served before everyone else that dared to go in, we had to ask constantly for cutlery, glasses, drinks and service. Total lack of front of house, dining room or hospitality management, grounds and pool are beautifully kept. This could be an absolutely stunning hotel with some proper management, we left our room keys on the desk when we left and found them in the same place 6 hours later, anyone could of walked in and taken them. We visited the fort, the step well and the ancient rock paintings, which were well worth seeing, but we will not be returning to this hotel.
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