juliecR281ZX
10 de julho de 2024
Overall we thoroughly enjoyed our stay. Enjoyed the food. The grounds, the reception and bar and lounge area full of charm. The location is beautiful. Our room had all we needed, comfy bed. Staff on the whole lovely. We had done a summer deal, so felt it was good value, BUT if we’d paid full price I’d say we’d have expected more. Food and beverages very pricey, but we did enjoy our breakfast and dinner a great deal. The hotel needs a tidy, it needs better cleaning (our room and bed was spotless, more so a clean of paintwork, dining chairs etc) just general maintenance, it feels a little neglected in areas. Parking good, Wi-Fi was good. Deer park right outside. Our one big concern- we had to evacuate at 4.45am one morning, fire alarm, and stand outside until the fire service arrived and checked. There was only one member of staff there (Victoria), she handled it all very well and professionally, but what a stress and responsibility on one person!! A lot of guests were elderly, a lot of guests took ages to evacuate (clearly getting fully dressed and packing bags to bring out!), and Victoria had to rally guests, be in the phone reporting the situation, counting guests and marking them off … all on one person!! We felt for her. But like I say, she did well! We would return, but only on another offer/deal, not full price unless the manor is spruced up.
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