Cumberland Resort & Spa

We had such a beautiful stay at Cumberland Resort and Spa. Tima and her team are super accommodating. Helped us book multiple tours before we even flew over. Some first morning breakfast was supplied which was super helpful before the Island Orientation tour. 11 people were in our group and we all had an incredible time. Close enough to town that you could walk if you wanted but the cars are helpful to get elsewhere! Thank you Tima!

Our stay of 9 days was great. Cumberland is well located along from the main part of town but not too close to be noisy. The suite we had was fine, with lots of additional extras included. We didn’t use the oven but the cooktop was fine. The fridge is equipped with some goodies to start you off, there’s a dishwasher too. Our suite had a private outdoor area. Being at this location there are no water views. Tema the Manager is so helpful and obliging and we had massages with Meme on day 2 which were sensational. All the staff were friendly and up for a quick chat. We had use of a car for several days while here and that also was fuss free. The suite was clean, bed comfortable, plenty of hot water for good showers. Cumberland is not The Ritz but it’s pretty good! Being August we didn’t use the spa or other facilities. We borrowed a picnic basket, and Tema also provided a thermos and picnic blanket. Service is excellent.

As with the other reviews, don't believe the pictures. While the hosts were lovely and very helpful, the place is tired and nothing like the photos. The pool was closed, the rooms basic and the facilities way overdue for an upgrade. Likewise the hire car! It's a great location but the accommodation is nothing like what we were sold in the ads.

On arrival we were absolutely disappointed, definitely not what the website photos indicated . The exterior is very rundown, we were offered a tea/coffee as a 'welcome drink', 'breakfast included' for a week for 3 adults was a loaf of bread, 3 x small long life milk, 3 x small juices, a basket of butter and assorted jams. The pool area was uninviting. The staff were friendly and very helpful and accommodating. The rooms were clean and adequately stocked.

We stayed here recently for our honeymoon and were not disappointed. From the moment we arrived and were shown around our villa, up until the moment we left, we were treated like family. On arrival, we received a complimentary breakfast pack (eggs, bread, butter, milk and juice along with an assortment of condiments) - oh, and a bottle of sparkling wine! The accommodation was very comfortable; two king size rooms, an en-suite with massive shower off one of the rooms and a shower over spa tub in another. The lounge was equipped with dvd player (and hundreds of dvds to borrow from the office) and with free WIFI internet (which can be patchy with iphones but we got around that problem). Laundry was $5 per load; $5 for washing and $5 for clothes drier (there was no need for the drier as the weather was perfect and clothes could be hung on the line provided in the cabin). The resort provided a rental car complimentary (with only the insurance to be paid daily) which was very useful to explore the island. There was a heated spa on-site which was lovely to take a dip in. There were three little dogs on site who belonged to the owner; the dogs were so friendly. I can't thank Gail and Rael enough for our wonderful stay. We saw Gail and Rael most days on their walk past our cabin and were always with a smile on their face.

I have been to Norfolk 6 times now and the Cunberland resort is the best place I have stayed. The nice touch was the brekky pack, including eggs, butter, jams, juice and a loaf of bread waiting in case you didn't feel like shopping on arrival. Rail was the perfect host and nothing was too much trouble for him. The staff were extremely friendly and would always greet you. The rooms were very clean and every thing you could need was supplied. A welcome surprise was the dishwasher. The private outdoor area was large and you even have your own BBQ. Coffee making facilities are supplied and a mobile phone for use on the island was a welcome surprise. I am going back and Cumberland will be my stay from now on.

we were looking forward to a long weekend stay in Norfolk island , our flights were cancelled because of a cyclone dovi , we were flying in on a Friday morning and leaving Norfolk on Tuesday , The Friday flight was cancelled and no flights from Sydney on Saturday and the Sunday flight was booked out . we called the hotel and told them the problem . they said no refund call your insurance company, they were happy to keep my $1049.00 . we want to see Norfolk island but this has change our feeling towards the place ,

My wife and I stayed at the Cumberland Resort for a week. On arrival we thought that the resort looked a bit run down, but we were reassured by the warmth of the welcome and our accommodation was newly refurbished and spotless. Our package included the supply of a car and although it was fairly old, like the vast majority of vehicles on Norfolk Island, it did the job very well. Cumberland Resort is self catering, but all the essentials were supplied in a starter kit, and could be topped up by guests as needed. The resort is located at the far end of Burnt Pine, coming from the airport, but is only a short walk to the shops, restaurants etc. It is very handy for tours, sight seeing etc. The resort would be very appealing to families or friends holidaying together, with a variety of accommodation, a good size pool and of course spa facilities. However the big draw are the friendly and helpful staff who go out their way to assist visitors.

The resort is inviting, comfortable + clean and the feeling of welcome is ever present. The absolute "icing on the cake" is Tima, the resort manager, who went above and beyond to ensure that your stay was wonderful.