Sherpa03182645902
11 de agosto de 2024
We had an awful experience at this hotel, and I regret ever staying here. I strongly urge others to avoid this place. The staff were unbelievably rude and inconsiderate. Despite our right to check out at 12 PM, our door was knocked on at 11 AM, simply to confirm we would be leaving. We had checked in very late and had only managed to get a few hours of sleep. As our sleep was broken by them, I informed the staff that I might need to check out a little later, but at exactly 12:10 PM, the hotel manager came to our door, threatening to have us removed by the police if we didn’t leave immediately. My son was terrified. Instead of offering an apology for disturbing us earlier or resolving the issue, the manager continued with rude behavior, even worse than the staff’s. While I was discussing the issue with the manager, a member of the cleaning staff also joined in, further escalating the argument. This lack of professionalism and respect is unacceptable. I was only 10 minutes late, which I had already explained, yet the situation was handled in the worst possible manner. Avoid this hotel at all costs.
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