Bay Motel

The noise pollution was so overwhelming i left within an hour. Commercial kitchen exhaust fans and pump rooms which run till 9.:30 at night alongside a neighbouring motels chain drive garage door with chains banging against the metal as they constantly open and close, being way to disruptive even within the room with doors closed, and tv on. Not a place to rest or relax. Staff unable to offer up any solutions and more than happy for me to simply leave, even with many other vacant rooms further away from the noise pollution. At an average of $250 a night, the motel is milking the tourist dollar.

Stayed at this accommodation and booked 1 month in advance for 2 nights lucky only stayed for one. Upon arrival we were assigned room 12 which was seperate from the other rooms, behind the building situated next to the cleaners storeroom. Disappointed is an understatement. It was mouldy, damp and wasnt clean and had no natural light. It resembled a dungeon. It’s definitely not worth $300 a night.

As mentioned in reviews in TA this is a very basic old motel & not value for money. It is in a good position close to the hotel and beach. With this also comes noise from the bars & trucks collecting bins in the mornings at 6am. We were in Byron for a wedding, Checked in Fri wanting to have a shower, no hot water. I spoke to mgt who advised me that because it was a windy day the pilot light had been blown out for the hot water system. They would light & in 30mins we would have a hot water - 1hr later no hot water. 6hrs later no hot water. Next morn no hot water. I approached the male mgr and expressed that we weren't happy to pay $300 a night to have no hot water. He said don't worry we will look after you. The female manager had other ideas. She said I am coming up to see if you have hot water. She came into our room - hubby still in bed, put her hand under the shower & said "that's warm water" it's a hot day that is all you need. Mgr said she would contact the owner, Peter Croke. Mgr said we can't guarantee you hot water, we think it’s better you find somewhere else to stay, She offered a $300 refund for Sat night ( not both nights) we had to be out by 10am. It’s now after 9am, we have a breakfast at 9.30 & hair appt after that. It was going to be very difficult to find someone else with very short notice. As a property owner/ mgr myself, I was appalled with this type of bully management. Just because you can treat guests with this type of disregard doesn't mean you should.