Travel1000Glen
25 de fevereiro de 2024
This hotel, in a former convent, initially gives the impression of quiet beauty — the downstairs tiled courtyard is lovely. It also has the considerable convenience of being a 5 minute walk from the train station. Unfortunately, our room itself was far less satisfactory. It had an unpleasant smell — drains? — and there were none of the standard amenities (just body wash — no separate shampoo, conditioner, moisturizing cream, dental kit etc.) found routinely in other mid-range Spanish hotels. There were admonitory notices on various matters, from what kind of towels to use for what purpose to how many bottles of water came free (perhaps the tonal problems were a function of infelicities in translation, but they did rather remind one of the hectoring voices of old style English seaside landladies). In any case, there was only one thin towel per person, plus one small dark towel to allow one to fulfil the directive of not using white ones to remove make-up. Just two coffee capsules were provided, and the milk in one of the only two milk capsules was curdled. But in the event this didn’t matter because the coffee maker didn’t work, and in fact leaked. The street noise at night was substantial, and continued until 4 a.m. In short, the whole experience felt somewhat meagre, and not what one expects from a hotel in this range (the charge for one night was €160, in what was supposedly a superior room). The staff were pleasant enough, so these shortcomings should be laid at the door of management, not those engaging directly with guests. The management really needs to try harder to justify their price point in what should be a distinctive and convenient hotel.
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