Hotel Tropical Park

Okay, so let’s start with the positives …….. 1 bedroom suite was very spacious and well equipped, We paid extra for a pool view and that is what we got with a decent sized balcony. . Twin beds, very comfy, bathroom spacious with a large walk in shower, toilet, bidet and countertop sink. Towels were supplied, but when we had the room cleaned midweek we only received two fresh towels back. There is a TV in the lounge and the bedroom with about four English channels on. Air-conditioning in the bedroom only but we could not get ours to go any less than 17° and as soon as you open the patio doors it shut off. Didn’t feel safe to leave the bedroom window open at night as it faced sideways onto the stairwells and the road and it was a full open window and didn’t have the option to have the top open. So now the negatives ….. when we checked in we were told by the receptionist and it was pointed out to us on a leaflet that the lower pool was for adults and children with inflatables and also a side children’s pool, the top pool up two flights of stairs was for adults only and not heated. After being there for two days, children had then started to swim and play in the adult only pool with inflatables, as two middle-aged people we were quite looking forward to the peace and quiet of having a nice swim in a pool where there were no children so this didn’t happen. Also almost daily The PADI scuba diving instructor was giving lessons in the adult only pool which then made it difficult to swim in the deeper parts of the pool. The lower swimming pool is surrounded by very slippery tiles when wet and we witnessed quite a few people falling over and hurting themselves including children. Only one lifeguard covered the two pools where he was situated on a raised seat but spent most of his time on his phone or going round emptying bins and constantly rearranging sunbeds and from a few remarks we heard from other guests he was extremely rude. The older lifeguard who was there at the weekend was actually doing pool checks and seem to be a lot friendlier. Jacuzzi is based up on the adult only area but children under the age of six were allowed in there even though signs state otherwise. There was a daily aqua aerobics session in the family pool which we could hear from the top pool, but apart from that, we didn’t see many people taking part in the daily activities Which was probably aimed more for children. Pool areas quite dated and not cleaned everyday, lots of sun beds but not many parasols or tables. There are two restaurants in the hotel but only one of them was open which was the main buffet restaurant with seating inside or outside by the pool. The food was very basic with limited dishes and the labelling of the food was very poor. Main allergens were not displayed most food did not even have a description as to what it was ( calamari being labelled as onion rings and chicken nuggets were actually cheesey stuffed jalapeños, meat in the vegetarian salads

I want to be fair; the hotel was spotless and the rooms were spacious, light, bright and airy. The balcony was big. There are a number of reasons that I gave it 3 stars: The pool is supposed to be heated and it was very cold. I was told the heating was working and the pool was 26 degrees. I have rheumatism and it is way too cold for me. We have previously been to a hotel with a heated pool in Tenerife and it was 32 degrees and like a bath. I was bitterly disappointed. I'm also gluten free and there were no alternatives. The staff were not very friendly when we said thank you to them they didn't even acknowledge us. The maids were the best.

Have to say after reading mixed reviews I wasn’t sure what to expect; but … the Tropical Park did not disappoint! We had the most amazing stay. Everything was perfect; the decor in the room was beautiful. Kitchen is so well equipped you can cook a Sunday Roast in it; but no dishwasher so as long as you don’t mind the dishes lol. Thankfully we were All Inclusive and didn’t have to cook at all as the Buffett meals always had something even for the fussiest of eaters (like my husband). People who complained about having drinks in a plastic cup, but realistically the amount of drinks we had through each day and night; it makes sense not to give glassware. Food was always hot and if it is running low they take it away to replenish. We never went down too late for our meals so I don’t know if it does get a bit cooler after a while? Rooms are beautifully thought out and have everything you need. If you do find you need something that isn’t there the staff on reception are always so pleasant and helpful. I did see a review someone complaining about the lifeguard telling their children they weren’t allowed their toys in the pool. The whole time we were there we seen plenty of kids with all kinds of toys in both the bottom pools and the top one; so I would assume the toys weren’t the issue there if other guests were maybe getting soaked or bumped or something (just a guess). Both lifeguards were lovely and always tidying round the pool area and fixing seats etc. There is also a walkway around the whole pool area to walk on when you have wet feet; so if you slip, I’m assuming you are walking on the tiles and not the path provided. Never a lack of free beds around the pool and the bar is always open. Night time it’s nice and quiet and chilled; but just up the road from a long row of bars, restaurants and lovely little shops. 2 supermarkets (1 attached to the hotel, though we prefer the híper dino; it’s cheaper and has a much better selection. Buses will take you into the busier resorts; but for a quiet, relaxing holiday; this is the place. You don’t need to go anywhere else unless you’re wanting to party big time. We had the perfect holiday and we are booking to come back next year as soon as we get home and get paid! Also a lovely balcony with a beautiful view of the mountains, the sea (to the side) and the pools. Can’t fault anything at all. Perfect; thank you.

This is our 4th time to Tropical Park. When we want a relaxing, sun break, this hotel is our go to. Apartments are still very well maintained & spotlessly clean. A nice mix of nationalities and a lovely atmosphere. We were room only so can't comment on the food. Always plenty of sunbeds with the choice of the busier, child friendly pool or the relaxing, quieter pool at a lovely temperature. My one only criticism, the lifeguard HATES the Brits, I said Good Morning to him, in Spanish, the first day & he ignored me. I said it every morning for some reaction, nothing. Yet, when Spanish families arrive he moves sunbeds, makes them comfortable. All other staff are lovely. The cleaning staff amazing.

Disgusting food. Over cooked, cold and tasteless. Unless you eat when the cafe opens, the food available is dried up and if the bare minimum. Arrived just before 8.00pm, no soup left. Most of the food containers empty and virtually cold. My dogs eat better than this. The meats provided are cheap cuts, chicken wings, ribs and fish with bones in. The breakfast is slightly better but not much. No children’s menu either!! Told off by waiter as I helped myself to a coffee at night. He said I could only have this at breakfast. Noticed other people with the same band as us having coffee but nothing was said to them. My daughter was told off for giving her children a small ball in the pool, yet the day before, everybody was playing ball in the pool. There are 2 pools after all. Why not make one adult only if it is a problem playing with a small ball? On the plus side, the pools and rooms are clean. The air conditioning is not very good, it is only in the bedroom. Therefore, the bedroom is freezing and the living room remains hot. All in all, not a great place. Will definitely not be returning.

Was unsure of this resort before we arrived as we’d never stayed in Callao before but it was fantastic. We had a 3 bed unit, top floor with a great view from a large balcony. Pool area was clean and always had spare beds. Activities team was brilliant keeping adults and children entertained with darts, polo, bingo, pétanque, schulen etc The local town has great restaurants and a couple of bars and pubs but is generally quiet after 11pm which was perfect for a relaxing week. The only negative is you have to walk up lots of stairs to the apartments as there are no lifts.