Caloundra City Centre Motel

Hotel toilet hand toilet rail was broken, while my wife took the towel from the rail it comes out and wife got injured by the screw. Luckily she could manage to stop her blood from the hand. I inform the customer service of trip.com and hotel. But the hotel authority didn't take action. When we are leaving I showed the towel rail issue to hotel staff. He was totally careless. He didn't show any respect to the hotel guest. Such a awful experience.

Good contactless check in. Not much to say just a room with basic things you would find a hotel/ motel

Wanting only one night's accommodation for the three of us having a Theatre visit, we were not disappointed staying at this newly renovated Motel. Room with queen bed and attached room with two twin beds - absolutely fantastic. Comfortable beds with clean crispy white sheets and fluffy white towels; Nespresso machine and well stocked mini bar. Shower room with good quality toiletries, well cleaned and with excellent shower facilities. TV, free wi-fi and good parking. The rooms were clean and delightful. If we could have any moans at all it would be that there was no fan or cooling in the second bedroom; no fly screens at the windows, so we could no open the windows at night; no table lamp in the second bedroom, Don't be put off by the "Motel" rating. It was a great stay and we would happily recommend and return.

The room was badly presented upon my arrival. There was a used tissue and other rubbish under the bed, the ceiling fan and bathroom exhaust fans were very dusty, the tub chairs (advertised as a sofa) were worn out and uncomfortable with fabric covers over them which were wrinkled and poorly fitted. The cleaning under and around them also looked like it had not been carried out for quite some time, just like under the bed. The glass turntable of the microwave was not wiped clean before my arrival either. Next morning, after my pleasant walk around town and around the foreshore, I met up with the cleaning / management staff. The lady, was my contact person upon booking. She was apologetic when I mentioned my dissatisfaction about the cleaning, however the male cleaner / staff member who was helping her, was quite rude and confronting, and stated that they only clean under the beds once a month. I had paid for Two nights accommodation with the option for extending if the weather was bad (as I was riding my motor bike) After the above issues, I decided to move out early, forfeit my extra day, and found alternative accommodation. I would NOT recommend the City Centre Motel in Caloundra to anyone and suggest that the Male Cleaner (or whatever he is) requires a lot of training in Customer Relations and in how to Properly Clean a Motel Room.

Convenient to the heart of Caloundra and you get what you pay for. The Queen room is small and cramped with furniture and effects everywhere. It is like a time-warp and would certainly fit in a 70's or 80's environment. There are wires everywhere, the bathroom is cramped, and the bed is super uncomfortable. One pillow per person and are very thin and uncomfortable. The room is noisy, and we could every one talk and chatter through the thin walls.

The pictures on the internet look way better than the actual rooms. If you stay on the second floor you don’t get in any fresh air, since the windows open onto a closed corridor. The bed was like lying on a wooden board and the shower head is way too low for tall people to fit underneath. The wifi didn’t work at all, most of the time. Reception was already closed when we arrived around 3 pm and we had to ring the door bell many times before someone answered it. Then we were told to go upstairs and find the key on the bed. Not what you would call a warm welcome.