Sol Katmandu Park & Resort

Avaliações do Sol Katmandu Park & Resort

Sol Katmandu Park & Resort

Carrer Galió, S/n, Calvia, Balearic Islands, 07181, SpainVer detalhes do hotel
Sol Katmandu Park & Resort
Sol Katmandu Park & ResortSol Katmandu Park & ResortSol Katmandu Park & Resort
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1 noite

Avaliações dos hóspedes

3.9/5
Bom
44 avaliação
Avaliações verificadas
Agradável e bem localizado3.9
Comodidades3.9
Atendimento3.9
Limpeza3.9
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Todas as avaliações(44)
Avaliações positivas(31)
Avaliações com fotos/vídeo(14)
Avaliações negativas(10)
Usuário convidado
Quarto standard
Hospedou-se em mai 2022
Família
1 avaliação
4.5/5
Ótimo
Publicado em 18 mai 2022
Very good location and facilities are outstanding however quite noisy in the evenings with being near the BCM Club
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Mobile63732570353
Hospedou-se em jul 2024
Família
1.0/5
Publicado em 1 jul 2024
Hotel muito fraco na higiene, muito barulho à noite, comida muito fraca, repetem ementa, sem variedade, hotel para crianças sem uma ementa dedicada, excepto nugets e nugetes e nugets. Comida queimada, muito mau. O "tudo incluído " é bebidas racas, as outras é a pagar. Diversões para as crianças estão bem, mas escorregas de água as 21h, depois do jantar, acho errado. Pouca segurança para um hotel no meio da vila. A não repetir. O que se paga é muito alto, para um hotel que classifico de 2 estrelas fraquinhas.
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Resposta da propriedade: Estimado hóspede, Lamentamos saber que sua estadia no Sol Katmandu Park & Resort não atendeu às suas expectativas. Levamos a sério seus comentários sobre higiene, variedade da comida e barulho. Vamos revisar nossos procedimentos para melhorar esses aspectos. Agradecemos por destacar os pontos positivos das diversões para crianças e vamos trabalhar para ajustar horários e aumentar a segurança. Esperamos que nos dê outra oportunidade para proporcionar uma experiência melhor no futuro. Atenciosamente, Guest Experience Team
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Faderz
Hospedou-se em set 2023
Família
5.0/5
Excepcional
Publicado em 30 set 2023
Excelente escolha para famílias com crianças. Hotel limpo, staff muito simpático em todos os setores do hotel e comida saborosa. Todas as noites têm jantares temáticos (Itália, México, Espanha, Ásia etc...). Aos almoços as refeições são um pouco mais "simples" mas com variedade e com sabor. O pequeno almoço também é bastante diversificado. A piscina é agradável com bar de apoio e zona de comida que varia durante todo o dia. Durante a noite há especulos que variam todos os dias tanto para as crianças como para os adultos. No complexo do hotel tem um pequeno parque com cinema 4D que as crianças vão adorar e ideal para quando o clima está menos bom. O Hotel esta a cerca de 300 metros da praia que é lindissima. Aconselho!!!
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Resposta da propriedade: Caro Faderz, agradecemos o seu comentário. Ficamos felizes em saber que você e sua família aproveitaram a estadia em nosso hotel, especialmente a limpeza, a simpatia do nosso staff e a variedade de comidas saborosas em nossos restaurantes. É ótimo saber que nossos jantares temáticos e o café da manhã diversificado foram do seu agrado. Também estamos contentes que você tenha apreciado a área da piscina, os espetáculos noturnos e o parque temático Katmandu Park no complexo do hotel. Agradecemos por mencionar a proximidade da praia e sua beleza, realmente é um ponto forte da nossa localização. Esperamos ter a oportunidade de o rever brevemente. Com os melhores cumprimentos, Guest Experience Team
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Passport14271148914
Hospedou-se em set 2023
Família
5.0/5
Excepcional
Publicado em 16 set 2023
Hotel muito agradável para umas férias em família. Fomos muito bem recebidos, staff muito simpático e disponível. Comida com muita variedade e bem confeccionada. Quarto do hotel limpo e arejado. Diversidade de animação e locais de divertimento particularmente o parque Aquático instalado no espaço do Hotel. Um local que voltaremos certamente!
Resposta da propriedade: Caro(a) hóspede, agradecemos a avaliação da sua recente estadia connosco. Estamos gratos por termos sido a sua escolha e muito satisfeitos por termos ido ao encontro do esperado. É nesse sentido que trabalhamos diariamente. Fazemos votos de que regresse em breve. Cordialmente, Guest Experience Team
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Usuário convidado
Hospedou-se em jul 2023
Família
4.0/5
Muito bom
Publicado em 30 jul 2023
Hotel espetacular para crianças! Receção e Animação com um serviço excelente! Muito atenciosos e simpáticos. O Parque de diversões Katmandu é muito giro quer para as crianças como para os adultos. Pode melhorar muito na qualidade da comida...francamente fraca quer na variedade como na qualidade e confecção.
Resposta da propriedade: Estimada Eulália V, muito agradecemos o seu feedback. Ficamos felizes em saber que você e sua família aproveitaram nosso hotel, especialmente a recepção e a animação. É ótimo ouvir que o Parque de diversões Katmandu foi divertido tanto para as crianças quanto para os adultos. No entanto, lamentamos que a qualidade da comida não tenha sido do seu agrado. Trabalhamos com uma equipe de chefs experientes que preparam deliciosos buffets com uma grande variedade de pratos de todo o mundo, sempre adaptados a alergias e intolerâncias. Levaremos em consideração seus comentários para melhorar ainda mais nossas opções gastronômicas. Ficaríamos felizes com o seu regresso. Atenciosamente, Guest Experience Team
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C_BOY2014
Hospedou-se em out 2024
Família
4.0/5
Muito bom
Publicado em 23 out 2024
Loved it. Staff are so friendly and English speaking so didn't have to use my entry level Spanish to confuse things. Rooms are spotless and housekeeping staff were great. Drinks on offer were good, Cruz Campo for the beer drinkers. The only thing I'd like to see is some order at the all inclusive meal times. It's borderline chaos and plates are kept behind the queues. I don't know the answer, maybe this is the best option but just a something to think about. Plenty to do here, plenty of loungers. Just brilliant and would love to revisit.
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Resposta da propriedade: Dear guest, Thank you for taking the time to review your stay. We're over the moon to hear that our staff's friendliness and the pristine condition of your room added a sparkle to your stay! It's thrilling to know that the array of beverages hit the spot for our beer enthusiasts. Regarding meal times, we take your feedback to heart and are always looking for ways to make the all-inclusive experience more serene and orderly - because we believe every meal should be as tempting and creative as the next adventure. Rest assured, we're on the case to enhance the harmony of our dining ambiance. We're all about 'Sol Tribe' vibes and are elated that you found our variety of activities and the comfort of our loungers to be the cherry on top of a brilliant stay. We are hoping to welcome you back in the future. All the best. Martina Piovesan, Voice of Customer Coordinator
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ValQ18
Hospedou-se em out 2024
Família
5.0/5
Excepcional
Publicado em 21 out 2024
Great hotel & theme park. Very family oriented, clean bright rooms, excellent food, staff friendly. Pool & theme park well thought out. Our little ones loved the upside down house, 4D cinema & splash park. Absolutely loads to do & the evening entertainment was great! 10 minute walk to lovely sandy beaches if you want a change from the pool.
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Resposta da propriedade: Dear Guest, Thank you for this great review. Hearing that your family's holiday was filled with joy and adventure warms our hearts; everything we do is with the family in mind, and it sounds like we hit the mark! The vibrant and clean rooms are our canvas for your comfort, and it's thrilling to know they brightened your stay. Our culinary team will be delighted to know that the food was a hit; we pride ourselves on our tempting and creative gastronomic offerings that cater to all tastes at all hours. Ah, the excitement of the Park and Splash Park – vital elements of our resort that promise stimulating fun for our little explorers and their guardians alike. As the sun sets, our evening entertainment aims to dance under the moonlight, bringing joyful and imaginative experiences to cap off the day. We're also just a hop, skip, and a jump away from the turquoise waters and sandy beaches, offering a picturesque change of scenery whenever the mood strikes. We look forward to welcoming you back soon. Kind regards, Laura López, Voice of Customer Coordinator
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may104
Hospedou-se em out 2024
Família
5.0/5
Excepcional
Publicado em 14 out 2024
This hotel is fantastic. The room was spotless. The cleaning staff are a total asset to this hotel. Without them it would be a disaster. With so many children lots of accidents. Nothing is too much they are on hand anytime. The restaurant was very busy and can be noisy. Again nothing is too much. Staff are friendly, helpful, the robots are great entertainment for keeping the kids happy. The choice of food was very good lots of salad, ham, cheese. Plenty fish and meat. Lots of bread choices and gf rolls. Kids have a choice of pizza, pasta, sauces, chips and nuggets. Our fussy son lasted on pizza, chips and breads. But that was his choice. On the outer bar they have hot dogs and chips and things throughout the day. The park its self was great. We also went for the golf n laser passes. Golf is fantastic. Two to choose from. That was a hit every day. €12 each was well worth it. We didn’t do much of the entertainment as it gets very noisy. Some people don’t watch what the kids are up too. This was our choice not to. Great location. Easy walk to the beach.
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Resposta da propriedade: Dear guest, Thank you for sharing your experience with us. We're thrilled to hear that our cleaning team's dedication shone through, ensuring a spotless and comfortable environment for your stay. It's delightful to know that our culinary voyage captivated your taste buds with its variety, from the lush greenery of salads to the ocean's bounty of fish. Your praise for the park's vibrant offerings and the enchanting mini-golf experience fills us with joy, as we strive to create a treasure trove of fun for our guests. We understand that sometimes the symphony of excitement can crescendo, and we appreciate your candid thoughts on the atmospheric hustle and bustle. Rest assured, our Sol Tribe endeavors to curate an ambiance that's both lively and relaxing, harmonizing the thrills of adventure with moments of tranquility. Majestically perched just a shell's throw from the beckoning sands of Magaluf Beach, our hotel is a kaleidoscope of experiences, where turquoise waters meet sun-kissed adventures, and each sunset paints memories that last a lifetime. It would be a pleasure to welcome you back. Best wishes, Martina Piovesan, Voice of Customer Coordinator
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LOUis C
Hospedou-se em out 2024
Família
4.0/5
Muito bom
Publicado em 6 out 2024
Great time great food my only issue I had was something of mine went missing (head mask so I don’t get beard oil on my tops when I take my shirts off) in the room and I never got it back and had no explanation from them . Be careful with your stuff because they might just take it and they look at you side ways when you ask where the HELL your stuff has gone ! Apart from that place and food was great . Bit of a sour taste in my mouth that’s all
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Resposta da propriedade: Dear guest, Thank you for sharing your experience with us. It's wonderful to hear that you had a great time and enjoyed our creative and yummy gastronomic offerings. We're always striving to provide an array of tempting delights for our guests at any hour. However, it saddens us to learn about your missing item. Please rest assured that the trust and safety of our guests are of paramount importance to us, and we take such matters seriously. While we're thrilled that our location provided you with close proximity to adventures and fun under the sun, we regret that your experience was marred by this incident. We hope we will have the opportunity to see you again in the future. Best regards, Laura López, Voice of Customer Coordinator
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43hayley43
Hospedou-se em out 2024
Família
5.0/5
Excepcional
Publicado em 5 out 2024
We have just returned from 5 days away , the food was fantastic and plenty of choice at every meal time , swimming pools were suitable for all age groups and small rubber rings were allowed , hotel had a supply too you could lend , sun loungers there was plenty at all times of the day , free snacks , ice cream pic and mix were fab at the snack bar , children loved free slush , hotel close to all amenities and beach, Aldi/ Lidl across the road. Entertainment was the normal holiday thing but the foam party on Wednesday night was fab the children loved it. Our only negative would be the size of the rooms , a double bed and put me up bed left no room for pushchairs and suitcases which resulted in me take a nasty fall may I add sober !! Also the glass bathroom door not really suitable for a family room especially with older children ..
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Resposta da propriedade: Dear guest, Thank you for the time taken to share your experience of staying with us. We're thrilled to hear that the culinary delights at our resort met your expectations, offering a tempting variety of choices for every palate at any hour. It's wonderful to know that our pools provided a refreshing oasis for all ages, complete with the playful touch of lending small rubber rings for an extra splash of fun. Our proximity to the beach and local amenities, along with the convenience of nearby shopping options, are aspects we love to highlight, ensuring an experience where turquoise waters, picturesque sunsets, and incredible gastronomy are just a stone's throw away. We're sorry to hear about the inconvenience you experienced with the room size and the glass bathroom door. Our aim is to ensure complete comfort for our guests, and we appreciate your feedback as it helps us to continuously improve our guests' experience. Your kind words about the variety of free snacks, the children's joy at the slush machine, and the exuberance of the foam party are the cherry on top of a joyful stay, reflective of the imaginative events we strive to provide for memorable evenings under the moonlight. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Martina Piovesan, Voice of Customer Coordinator
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Gaynor T
Hospedou-se em set 2024
Viaje com amigos
1.0/5
Publicado em 29 set 2024
Full holiday rewind by bed bugs. Had all our clothes taken from us and our luggage to be frozen.. due to this was stuck in room on the day it was 1 of our birthday. Was woken up at 3.30 am to bug in my ear turned light on and loads of bugs on my pillow. Still to this day a week later still getting up every day with more bites. We have not had a full nights sleep since
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6/8
Resposta da propriedade: Dear guest, Thank you for taking the time to let us know your opinion of your recent stay. We’re thrilled to hear that the allure of our seaside escapades and the vibrant energy of our themed attractions contribute to the magnetic charm of our resort. Our commitment to family fun is paramount, and we take pride in providing a playground where all tribes are welcome to create unforgettable memories. However, it seems your stay was not without its concerns, and for this, we are truly sorry. We maintain rigorous standards for cleanliness and guest comfort, and the situation you described does not reflect those standards. Your well-being is our top priority, and we assure you that we have protocols in place to address such rare occurrences promptly and effectively. We hope to welcome you again in the future. Best wishes, Martina Piovesan, Voice of Customer Coordinator
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Kristie P
Hospedou-se em set 2024
Família
2.0/5
Publicado em 22 set 2024
Second time here spending nearly 3k on the holiday and the first time we came we spent loads on rings for kids! Was told couldn’t have them as was too big (medium size as my kids were 3&5) this time here I brought with me the tiny Amazon floats that are net in the middle with the two tiny blow up ends!! My 8 year old is immediately stopped can’t get in the pool with it! When asking why the guard said the managers rules! I said that’s fine but what is the reason why as there’s bigger rings in the pool and noodle sponges! He said he will ask the manager! He came back and said the same, I asked again what is the reason as it’s tiny compared to the rings in the pool! No reason! I understand that these huge floats are not a good idea in an average size pool with lots of kids but this tiny thing I got with no reason to why I can’t have it is just stupid! My child can’t use something he takes enjoyment from that is tiny on a 3k holiday! It’s not pushing the boundaries on the large item rule as it’s smaller than what people are using! Taking fun away from kids on holiday is terrible! Second time visiting and would have come again but this has just made my mind up! Won’t be returning! Silly petty thing to take away from a child on holiday!! People might think I sound petty writing this but where’s customer care! It’s a tiny child float, once someone does something like this so petty to a child with no reason It gets my back right up!!
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Resposta da propriedade: Dear Madam, Thank you for taking the time to let us know your opinion of your recent stay. We're thrilled to hear that your family chose our hotel for the second time, as we always aim to create a Sol Tribe atmosphere where every family feels welcomed and cherished. It's also wonderful that you found the proximity to the turquoise waters and sandy beaches of Magaluf so appealing, adding a touch of picturesque sunsets and seaside fun to your stay. However, we're saddened to hear about your experience with the pool floats. While we strive to ensure a stimulating and safe environment for all our guests, including the little ones, it seems we missed the mark on this occasion. We appreciate your feedback as it helps us to continuously fine-tune our guest experience. Rest assured, we maintain our pool policies with the best interest of our visitors in mind, aiming for a harmonious balance between fun and safety. We hope to welcome you again in the future. Best wishes, Laura López, Voice of Customer Coordinator
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OmarT1669
Hospedou-se em ago 2024
Família
5.0/5
Excepcional
Publicado em 23 ago 2024
We had an amazing time with our kids at Katmandu and plan on returning. The hotel was very clean and spacious with comfortable rooms. The park was amazing and had tons of activities. The upside down house was definitely my favourite. We really enjoyed the pool and had no issues finding pool chairs on all of the days we were there. The lifeguards also provide pool toys and free pool diapers for babies in case you need it. They really thought of everything!
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Resposta da propriedade: Dear Guest, Thank you for this great review. We're thrilled to hear that your family had an amazing time with us, where every moment is crafted with families in mind. It's wonderful that the cleanliness and comfort of our rooms added to the joy of your stay, and that our park's myriad activities, especially the upside-down house, provided such a delightful adventure. Our team is delighted that the pool area met all your expectations, with ample lounging options and thoughtful touches like pool toys and complimentary diapers for our little guests. We look forward to welcoming you back soon. Kind regards, Laura López, Voice of Customer Coordinator
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thebrooftheworld
Hospedou-se em ago 2024
Família
5.0/5
Excepcional
Publicado em 15 ago 2024
From what I read I was panicking about visiting this hotel. But from check in to finding our room was excellent. Good clean and spacious room. Yes only enough room for the 3 of us but we only came up for showers and to sleep at night. What do you need room for? Seen so many complain but it was satisfactory for us. Food was a good choice especially at breakfast and lunch. However the evening was a bit of a let down as my children are quite fussy so it would have been handy if there station was the same each night. To avoid fussy children going hungry or just relying on fries and cobs. The drinks section was brilliant. Great coffee, proper coke and fanta and slushes. Entertainment could have been better but wasn't an issue as we were usually so tired from the day time we didnt mind having a quick walk and just got back for a couple of drinks before the bar closed. All in all a great holiday and wonderful weather.
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6/9
Resposta da propriedade: Dear Guest, Thank you for taking the time to review your stay. It's delightful to hear that your family found our accommodations clean, spacious, and just right for your holiday needs. After all, we always have everything happen with the family in mind, welcoming all tribes to our Sol Tribe! The gastronomic journey at our resort is indeed a tantalizing affair with a buffet that aims to tickle your taste buds from sunrise to sunset. We're elated to know that the beverage selection added a splash of joy to your dining experience. We take note of your thoughts on the evening variety for the younger, discerning palates and appreciate your constructive input. We're all about creating an environment that's vital and stimulating, and it seems like you fully embraced the spirit of our resort, finding pleasure in the kaleidoscope of activities by day and serenity under the moonlit Magaluf skies by night. As the sun sets on another day in paradise, we're thrilled that you enjoyed an overall great holiday with us, and we're already looking forward to your next adventure in the turquoise waters and spectacular sunsets of the Balearic Islands. We are hoping to welcome you back in the future. All the best. Laura López, Voice of Customer Coordinator
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Supernanof7
Hospedou-se em jul 2024
Família
5.0/5
Excepcional
Publicado em 9 jul 2024
Returned to this hotel and again was not disappointed. Firstly the staff are amazing soo polite helpful and pleasant.Plenty to do on site with swimming pools water splash park amusement area. Food was good plenty of variety and in my opinion something for everyone. Rooms are good little on the “tight side” as they turn the settee into a bed for a family of 2 but it was cleaned everyday and the bathroom had large shower all you needed with hairdryer. We were on the 9th floor with juliette balcony. All inclusive was good as there was a variety to choose from at the pool bar including ice creams so children were happy. The kids club during the day was excellent. Children really enjoyed doing activities and it kept them out of the sun for acwhile. Only downside,I thought, was the entertainment in the evenings.Could have had better shows. We stayed for 7 nights family of 8 (3 adults 5 children)
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Resposta da propriedade: Dear Supernanof7, Thank you for taking the time to comment on your stay at our hotel. Our staff appreciates your compliments on their politeness and helpfulness. It's great to know the on-site activities, food variety, and kids' club met your expectations. We acknowledge your comment on room space but are glad cleanliness and amenities were satisfactory. Your feedback on the evening entertainment is noted, and we will work on improving this aspect. We are hoping to welcome you back in the future. All the best. Guest Experience Team
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