Novotel Cambridge North

Avaliações do Novotel Cambridge North

Novotel Cambridge North

2 Cambridge Sq, Cambridge, CB4 0AE, United KingdomVer detalhes do hotel
Novotel Cambridge North
Novotel Cambridge NorthNovotel Cambridge NorthNovotel Cambridge North
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1 noite

Avaliações dos hóspedes

4.5/5
Ótimo
103 avaliação
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.4
Atendimento4.4
Limpeza4.6
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Todas as avaliações(103)
Avaliações positivas(100)
Avaliações com fotos/vídeo(21)
Ótimos quartos(28)
Localização conveniente(19)
Café da manhã delicioso(17)
Fácil de se locomover(17)
Próximo à estação de trem(14)
Piscina excelente(6)
Preço adequado(6)
Quieto e confortável(5)
Avaliações negativas(3)
Bakyt
Superior com cama queen size e sofá cama individual
Hospedou-se em set 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 3 set 2024
The room was clean and tidy. Service was meeting my expectations. Enjoyed the food and health services
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lukasz
Quarto executivo, 1 cama Queen e sofá-cama
Hospedou-se em jul 2024
Família
1 avaliação
3.2/5
Publicado em 20 jul 2024
No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.
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6/9
Arthur C W Tsang
Quarto Superior com Cama Queen Size e Sofá-cama Duplo
Hospedou-se em jul 2024
Família
13 avaliação
2.5/5
Publicado em 1 ago 2024
The location is ok where is next to the Cambridge North Station and there is a bus stop nearby the hotel. We could take bus to go to city center. The hotel is quite new, clean and tidy. However the service is bad. First our booking covers the breakfast meals however their system doesn't showed it. We don't know why, even we showed the staff at the Frontdesk staff, she just said no and didn't do anything to check it or correct. Luckily we showed our vouchers to the staff at the restaurant in the morning next day. That staff was very helpful to correct it after we showed our vouchers even though her note from the hotel stated our room not covering the breakfast. Besides, the room service didn't replenish the toilet paper and facial tissue. It just left a little bit of toilet paper and no tissue. There is no phone in the room and we needed reported the issue in the system. Even I went to the Frontdesk and requested to give us the new toilet papers and tissue. The lady staff just keyed in our request and said, "it is ok. We will deliver them several minutes later." However we waited for whole night until next morning. The answer was nothing. We are very disappointed to the worldwide brand hotel with such service.
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Usuário convidado
Superior com cama queen size e sofá cama individual
Hospedou-se em set 2024
Casal
3 avaliação
3.7/5
Publicado em 23 set 2024
Good stay at this hotel, the room was nice and clean and it was quiet. Was great that there was a pool. There there were quite a few (small) areas for improvement which I will list as I think the hotel is new so will hopefully take on feedback. It probably wouldn’t stop us going again but it might not be our first choice for these reasons: 1) Staff not particularly helpful or welcoming. For example, we arrived we were not told that we had to come and get a separate key for the pool, which meant we had to trek there and back to get a new key. 2) When we tried to get back in our room on the morning of checkout, before 12pm, the checkout time, the key card wasn’t working. Staff did not apologise for this and it seemed to be a very common problem. It should be easy to fix and meant we could have been running late for checkout. 3) Speaking of reception staff, they are seated at a chest of drawers not a desk which almost certainly does not meet health and safety requirements, and looks a bit weird. 4) Not enough staff for checkout, probably because of the key problem above. 5) Parking situation is not ideal as you have to park in the station car park. There should be a discount for guests. Also the bit outside the hotel is reserved for taxis so not great if you need to be driven right up to the door as we were scared we would get fined for doing so. 6) The hairdryer was broken in the room. 7) Showers in the swimming pool changing rooms go off after about 5 seconds. Also the shower cubicles need a place to hang a towel, and ideally a bench so there is a private place to change.
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Panit
Quarto Superior com Cama Queen Size e Sofá-cama Duplo
Hospedou-se em mar 2024
Sozinho(a)
5 avaliação
4.0/5
Muito bom
Publicado em 31 mar 2024
The hotel is clean and close to the train station. The best thing about this hotel is a pool. There is not much amenities provided by the hotel. The staff is helpful.
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Usuário convidado
Quarto Superior com Cama Queen Size e Sofá-cama Duplo
Hospedou-se em mar 2024
Família
1 avaliação
4.5/5
Ótimo
Publicado em 29 mar 2024
Our stay was great. You have to surrender the access for the pool/sauna every time you finish and ask for a new access card if you want to use it again. Choices for the breakfast is good as well. Overall we've enjoyed our stay. Thank you
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脸红小煜
Quarto Superior com Cama Queen Size e Sofá-cama Duplo
Hospedou-se em ago 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 20 ago 2024
Very close to Cambridge North station and the bed is so comfortable. Staff are very friendly as well. 5 star recommended!
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Usuário convidado
Quarto Queen Famíliar com Sofá-cama
Hospedou-se em ago 2024
Família
3 avaliação
4.7/5
Incrível
Publicado em 22 ago 2024
A very nice hotel with a delicious breakfast. My family and I love the swimming pool so much!
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ChanJac
Quarto Queen Famíliar com Sofá-cama
Hospedou-se em out 2023
Família
3 avaliação
4.5/5
Ótimo
Publicado em 26 out 2023
Staff very nice and helpful. Thank you Hannah and the reception team. Hotel's restaurant also very good and the kids enjoy the food there.
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6/7
See
Quarto Queen Famíliar com Sofá-cama
Hospedou-se em ago 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 29 ago 2024
Hotel is perfect. Services goods and all staff very helpful.
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Usuário convidado
Quarto superior queen
Hospedou-se em fev 2024
Negócios
10 avaliação
5.0/5
Excepcional
Publicado em 15 mai 2024
Great hotel to stay for few days and well connected to city center. The breakfast was over the average as well as the restaurant to have dinner. Highly recommended
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Usuário convidado
Quarto Queen Famíliar com Sofá-cama
Hospedou-se em dez 2023
Família
1 avaliação
4.5/5
Ótimo
Publicado em 4 dez 2023
Enjoyed the facilities in the hotel and breakfast. Didn't like having to pay for parking and the location is very poor, on Sunday there is a train every hour or a bus every 20-30 minutes into central Cambridge. Having already had to pay for parking (and it's a station car park so not cheap) you will have to pay even more to get into Cambridge. Disappointed they don't have something in place to allow people to park for free if staying at the hotel given the location is so poor and there's pretty much nothing around you. I was also surprised the hotel bar didn't take AMEX (or cash).
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Usuário convidado
Quarto Queen Famíliar com Sofá-cama
Hospedou-se em nov 2023
Família
1 avaliação
4.5/5
Ótimo
Publicado em 6 nov 2023
New, modern and bright hotel. It is next to the train station so easy access to the station or its car park. The downside is there is no shop or restaurant nearby but I guess it will take time for the commercials to grow. Plus side, there is a pool free to use.
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Usuário convidado
Quarto Queen Famíliar com Sofá-cama
Hospedou-se em ago 2024
Família
2 avaliação
4.5/5
Ótimo
Publicado em 17 ago 2024
Food at the restaurant is great.
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Usuário anônimo
Quarto superior queen
Hospedou-se em set 2023
Sozinho(a)
21 avaliação
5.0/5
Excepcional
Publicado em 19 set 2023
Very new hotel right next to the train station. It’s just a station away from the Cambridge city center
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