Hotel Ilusion Markus & SPA

This was our second visit, we had a lovely stay the first time so came back, lovely beds, very clean rooms, plenty of towels, food lovely, plenty of choice, loved the spa , staff were always helpful, 10 mins to beachfront and shops, would defo recommend, small hotel so more friendly

We arrived at the hotel early in the morning and were welcomed by an old guy on reception who was there just to check you in. When asked a question, he didn't have a clue and advised to ask daytime staff. I will start with the good points for the hotel The Aircon is good. You can always get a sun lounger at anytime.of the day, around the pool The hotel is in a good location and is close to the beach. The spa is fantastic. We spent 2 days in here due to the storms. Negatives. The food is awful, it's served cold, and not much choice. The show cooking or grill is 9 times out of 10 is undercooked, and I would advise you to check it before eating. There are always salads and bread buns. The snacks are left out all day from 11am until 5pm uncovered and go stale .These consisted of the breakfast sausages in brine or hotdogs and burgers, chips, or some concoction of croquettes, salad, and olives Rooms are dated, and the beds are uncomfortable.Even though I was advised that the hotel has undergone a refurb, God knows what it was like before. Entertainment is very basic, and it stops on a Saturday evening and re starts on a Monday evening. So Sundays, you have no music around the pool, When you do have music, it's the same playlist on repeat after 10 days. You know it off by heart. I raised several concerns to reception and was advised to heat my meals in a microwave that's in the restaurant. Please tell me who re heats chicken fish or eggs? I have read several reviews below, and the hotels response is that they take points on board. They haven't. I don't want to put anyone off going to the hotel, but we would never return even for free, I spent over £500 on food eating out. I also like to stipulate to the hotel that its room 306, the review is from. My holiday is done now. Hopefully, this and others reviews will help people get a better holiday.

Came back from a week here with my hubby. Now that it's just the 2 of us we always go all inclusive. We loved it, the hotel and rooms were clean, handy fridge in our room was great for keeping bottles of water in, staff were all lovely and helpful, the food was great and always something for everyone. The entertainment was fun, pool was lovely, not too far for a walk to the beach, market and main ***** although the hotel is at the top of a hill, I would definitely go back to this hotel again.

We stayed at the illusion for 10 nights in August 2023 and absolutely loved our stay! We arrived at midnight and I really did wonder if we’d stepped into 1987 ….the reception and interior is dated - by the end of our holiday we barely noticed that though and appreciated much more the wonderful location and the overall demeanour and happiness of the place! The night porter was great checking us in and offered us food and drinks, which we were too tired to accept but it was welcomed. The rooms are dated, what the half lamps buried in the walls are about I will never know, but it provided hilarity and equally we found our room hugely spacious and with everything we needed. It reminded us of holidays when we were kids and it was spotless throughout. We don’t go on holiday to stay In our room! As other people have said they are short on plug sockets so something to consider for a refurb! The bathrooms aren’t fancy but again they offer all you need. We never watched the tv. The WiFi works brilliantly all through the hotel so all tablets etc worked brill. Our balcony had an incredible view out to the sea and bay which I loved. Now to the actual service- the greatest asset of this hotel is its staff. They are so kind and friendly - the food is fine, something different each day - I love seafood and fish and there were plenty of these options, my son and husband like plainer food and always found something! The ‘snack bar’ is food in trays under a heated lamp rather than anything served by a chef - Nothing bad or inedible just being clear it isn’t cooked fresh. We took advantage of the fresh omelettes in the morning but didn’t see anyone else doing this. Plenty of staff on every meal and they are so attentive - nothing would be left on the table more than a couple of minutes without being cleared. We specifically booked a place with a kids club because we had been away the previous year and our boy asked to go to the kids club every day - it wasn’t the same here as it wasn’t a cub - Pedro did his best but he is one man trying to entertain a whole hotel so could do with a helper at least. That said our son adored Pedro and especially the mini disco with other guests from all over Europe. Pedro literally never stopped all day trying to engage everyone ❤️ the other guests were lovely too - aside from our GB friends, the majority were French during our stay As other people have said the staff are without a doubt this hotel’s greatest asset - my absolute favourite was Dulce - managers at illusion if you don’t look to offering Dulce a promotion you are really missing out. What an absolutely lovely girl with amazing English and a great sense of humour. Ishmael the lifeguard also so helpful and lovely. We could go on - I would certainly consider going back to this hotel for a short break in the sunshine in future and we absolutely loved Mallorca. Thank you guys for a lovely stay x

We stayed at this hotel from 11th-14th Oct for our 40th wedding anniversary and would definitely return the room was exceptionally clean and the bed was comfortable and lots of hot water and towels. Food was tasty and enough choice for us .All staff were amazing and very professional and polite even delivered a bottle of fizz to our room to celebrate our anniversary would definitely return .

On arrival and checking in the reception staff are friendly and helpful. Our room was superior with a sea view. It was very clean, good shower and dressing gown and slippers provided was a nice touch . The bar staff were friendly. The restaurant again were all very friendly. The hotel as a whole was kept very clean. This was one of the smallest hotels we have stayed in. This is reflected in the food on offer. We found to an extent limited choices. Sometimes it was also found not to be hot enough! Also at breakfast it says omelettes can be cooked for you. The problem is if you stand and wait for the chef you could be there all morning! You have to ask a waiter to fetch him for you. I suggest they put a bell on the counter to ring and inform him someone is waiting. We also found the mealtimes to be later than we are used to. We suggest bringing the mealtimes forward by 30 minutes. We only saw the entertainment a couple of nights don't do bingo or karaoke! The acts that were on were ok . Pool area was ok with plenty of sunbeds or other seating available. Location wise it is well placed, an easy stroll down to the seafront, local bars and restaurants. We would not stay again as it was too small for our liking. It's 3 star rating is justified.

From arrival to departure. Everything was 100%. Staff were very attentive. They work so hard. Food was plentiful, tasty and varied. A very nice clean hotel. Would definitely recommend to anyone who wants to unwind, relax and enjoy a stressfree stay. We will be back.

From arriving at the hotel to leaving we received a good service from all staff. The room was good size and very clean. The beds were very comfortable. The pool area is not very big but never had a problem to get sunbeds. The indoor spa was relaxing . Cant fault the food or the drink. Hotel is in perfect location ,close to the beach and shops. Will definitely visit this hotel again.