Best Western Canal Winchester Inn - Columbus South East

I definitely do not recommend this Best Western when planning a stay in the Canal Winchester area! I booked a room for my parents and had the worst customer service via phone (I was hung up on twice) and then had the most rude customer service when checking in (even my dad was disturbed). Also, while I had requested a non-smoking room, my parent's room was full of smoke. My parents were then moved to a room upstairs (although there are 27 rooms downstairs and only a handful of cars in the parking lot). My parents were also told that there was no elevator. I found this to be a disservice for many who may need the elevator - especially my parents who have knee problems at 70 years old. While visiting my parents, I noticed leaky ceilings in the hallways; less than pristine cleanliness in the rooms; and an unkept indoor pool. Please do better, Best Western Canal Winchester Inn.

good location, ok hotel, breakfast was pretty good. Room smelled like smoke, but we do not smoke. Not too bad

We simply needed a place to sleep before continuing our trip. BW is a generic motel, nothing special either way.

The mattress was worn out and in terrible condition. The entire central section of the mattress was visibly crushed in. We told the manager, but all they did was flip it. Two nights trying to sleep on this mattress was very uncomfortable to say the least. This is unacceptable. It is hard to believe that a Best Western hotel can allow such subpar conditions to exist in any of their properties.

Do not do it. My stay here had me feeling uneasy the whole time. We first get there walking past the front desk and what I assume is the guy working the front desk keeps stressing for us to read the no smoking information. He keeps saying no smoking. Made sure to mention if it’s parties you will be put out. Put out put out put out. Okay I heard you. We are not hard of hearing and do not have a learning disability. Why have I heard it 3 times already. Tell me what you have to offer or enjoy my stay. Tell me where things are. I know you don’t just say no parties and no smoking. From the time I got there I recorded everything that I did. I recorded how clean the room was when I left it. The time and date. My sister set the room up for me for my anniversary. The room had 6 balloons in it on a string. When she came in they said we don’t do parties. Why was that explained my whole stay until I checked out by the morning time. During my stay in the said room was a dirty thong. The same man that was racially profiling us the whole time came to the room with someone else to see the room and what was inside. Also to retrieve the thong next to the bed. Was the room even cleaned!? Not once said anything about it being a party inside the room. Why? Because it was no party. He saw the happy anniversary. Didn’t even look like a party. My grandmother had to come clean the room because my sister was already set up with our things in it. We never made a big deal. Was going to make the best of it. I check out at 9am and the front desk person says to me I was left a note saying to keep your deposit because you had a party, they said they saw balloons on the camera. Why was I not put out like he kept stressing at check in. If you saw on the cameras you would see it was no other people and no party. Mind you we weren’t there long because we didn’t come to the room until damn near bed time. It was late. Check in was at 3. We only got to sleep for a couple of hours. I explained to her we are two government employees who were just trying to relax away from home. We get hotels all the time and never have any issues. The only reason we booked here was because our usual place doesn’t have any rooms available for the one day we wanted. I explained it would NEVER happen again. Nothing was relaxing of the stay. Spending my hard earned money to just go home wishing we never placed a reservation here. My sister and grandmother made sure to go by the desk when they were leaving to let them know that they were leaving because they felt like the guy from the desk was going to try to say it was more than 2 people staying in the room when it was only booked for 2. That’s what I mean how the whole experience was for everyone. Frustrating. Good people you make feel as terrible as you did. Shame on you! All people of color do not smoke. We are not all about parties. I tried to not even select a star but I had to in order to leave a review. :-/

This relatively older hotel is very well-maintained and clean. The staff was very attentive, and everything in the room was satisfactory. Our only complaint was the pool, which was cloudy, and the temperature in the pool and the pool area was cold. Tammy at the front desk was very friendly and helpful.

This quaint hotel far from exceeded my expectations. It was very well priced, clean and the staff was very friendly. The indoor pool is wonderful. Breakfast was good with many options. We will be staying here in the future when in town!

Have never had a problem. If something needed attention, it was taken care of immediately. Internet worked with no problem. Breakfast was more than enough for us. Room was clean and comfortable. No ther comments .

Everyone was friendly and helpful. I would stay here anytime we are in the area. They went above and beyond to accommodate our needs. They provided us an area to have a pizza party with our Taekwondo friends.