Solace by the Sea

Terrible experience. Do not believe the pictures. Dirty place, room Terrible and bathroom even worst. Clogged drain, moldy shower, not shower head, dirty pool and landscaping. Bugs in the room. The place looks like a horror movie. Not worth the price.

I just left a stay of 2 nights a day short. The worst service and facilities I have ever stayed at. Upon check in staff was very nice except she explained terms and conditions after charging the room. The room charges are non refundable after signing document. First night stay the A/C did not work at all. After mentioning numerous times noone came to fix it not the day of nor the day after. The TV nor the lights at the vanity sink, did not work as well. The pool was extremely dirty. I have no idea how one would swim in it. Super loud at night! After hunting down front desk staff though the facility becasue the doors of front offcie was locked all three times I went at 9pm, I found staff at the restaurant wich told me she was on break and I complained that the A/C, the TV nor the light worked, i was told she would check if I could switch rooms. At this point I decided to leave the property without a refund. I will never return to this hotel and will pass the word along so noone I know will have this experience.

Good stay at Solace by the Sea.. The staff at the offices and on site perform their duties above and beyond expectations. My room was clean and well maintained. Parking is always sufficient. I have no complaints. The management should know that their employees reflect the high standards of hospitality services. Well done and thanks!! Ed Panas, 106 Congaree Drive, Raeford, NC 28376, 910-551-8610, Edward.panas@yahoo.com

Very old and in need of repairs. Website is deceiving. Very loud with local families hanging around. Rooms were in need of cleaning. Opted out of our reservation as you didn’t feel very safe driving in. Went downtown to a much more safe and cleaner area. Room amenities were missing and when we arrived the water was off. Time to move. Wi-Fi not working and tv wasn’t setup.

Excellent service! Everything was great! I went with my family and friends! We went the whole weekend and we were able to take our yorkie!! Excellent food and excellent service, everything clean! I honestly would go back

UNA HORRIBLE EXPERIENCIA, HAY PERROS POR TODOS LADOS SARNOSOS, TREPADOS EN ASIENTOS Y SE RASCAN Y DEJAN UNA PESTE HORRIBLE EN LOS MUEBLES Y SI VAS A COMER AL AIRE LIBRE TE ACOSAN PARA QUE LES DES COMIDA, MI PAPA SE FUE CON PIQUIÑA NO SABEMOS SI FUE UNA PULGA O SI LE DARA SASNA, AREAS VERDES PARECEN SACADAS DE UNA PELICULA DE ZOMBIES. LAS FOTOS ESTAN DEMASIADO EDITADAS PARA VENDER LA PROPIEDAD Y ASI ENGAÑAR. EL GERENTE JAMAS SE COMUNICO NI SE DISCULPO, MALA GERENCIA. NO SE QUEDEN AQUI!!! NOS FUIMOS A OTRO EN EL PUEBLO Y NOS TRATARON SUPER BIEN Y LA DIFERENCIA ES NOTABLE, LA HABITACION LIMPIA, NINGUN PERRO, LA PISCINA SI ESTABA LIMPIA AUNQUE LOS MUEBLES SI LOS VUELVEN A ARREGLAR PUES SE VERIAN MEJOR, PERO LA GERENTE PERSONALMENTE NOS AYUDO EN TODO Y LOS DEMAS EMPLEADOS SUMAMENTE AMABLES.

I have traveled everywhere I've never in my life had experienced anything like solace by the sea. The rooms are moldy the old disgusting they have a little antenna sticking from the TV to the ceiling ,no internet. No Wi-Fi nothing there's Mold in the pool that if anyone goes in They will come out sick. I personally got an anaphylaxis attack just walking into that room. I went to the front desk they were supposed to refund me. I couldn't stay I would of ended up in the ER, if I would have stayed there. I did my epi pen I did Benadryl but the a general manager said that he approves me for a refund when I call today's 7 Days later he said he is not giving me a refund I think that place should be condemned. I think Puerto Rico should not have a place like that being such a beautiful island that is not safe for kids not say for people that have allergies. Not safe for anyone. People with copd people with lung problems whoever goes into that room will come out sick when I was leaving. There were like 5 people complaining of the mold but they don't care so do not go to the hotel to not unless you want to get sick.

After a bad experience in a prior hotel. The staff at Solace by the Sea was kind enough to accomodate us for one night. The room was very spacious and very clean. The front desk staff was very friendly and understanding,about our predicament.

We did believe what we saw on the Solace's Web Site but found out is nothing like it. This people capitalize on the name of "el Tuque" which is a famous well known favorite beach in Ponce. The bedroom appears to be in ruins, the shower works like needles on you, there is mold in the bathroom, no dresser, we saw bugs running over the sink, water to the toilet tank stopped at a critical moment, there was no kitchenette as advertised, the bedroom TV is an old '90s model with almost no signal nor sound, the bed pillows had no cushion, their is no restaurant but a cheap area with camping tables and chairs, no signs of maintenance to the surroundings nor the whole building, there were no table/chairs to seat and have coffee, snacks or a meal. The beds were relatively comfortable, the Flat Screen TV in the living area was working well but limited access to two channels only. The fridge worked well. I reported the problems to the front desk and all I receive was a vague look back. We have no intention to repeat our stay at The Solace By the sea.