Kate-Tony
21 de setembro de 2023
Everything was very nice, the apar**ent was cleaned, nice location….But they put us in the apar**ent where they have construction right behind the apar**ent. We were travel long way from Melbourne to Canberra, we hope that we can rest well after long day drive and get up late in the morning a bit before another long way to go. 7am next day when we all still sleeping, the construction started and very noisy, we couldn’t sleep anymore and have to check out early because the noise of it. We went down and let the reception staff know about it, they said sorry and will let manager know about the situation and will get back to me, that’s all. After 1 week no one at the hotel contact back or say anything about that bad service.
If they know that the construction behind will start early and it can affect to the customers, at least they should let’s the customers know about that and choose we will stay or go to somewhere else, not just give us the room and say nothing about that.
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