Kempinski Hotel Cancun

Avaliações do Kempinski Hotel Cancun

Kempinski Hotel Cancun

Rtno. del Rey 36, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoVer detalhes do hotel
Kempinski Hotel Cancun
Kempinski Hotel CancunKempinski Hotel CancunKempinski Hotel Cancun
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1 noite

Avaliações dos hóspedes

4.6/5
Ótimo
114 avaliação
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.6
Atendimento4.6
Limpeza4.6
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Todas as avaliações(114)
Avaliações positivas(12)
Avaliações com fotos/vídeo(5)
Proprietário cordial(4)
Avaliações negativas(2)
Sunny
Hospedou-se em jan 2022
Casal
45 avaliação
3.5/5
Publicado em 10 fev 2022
The service was nice, food delicious , FANTINO RESTAURANT should visit everyone 🤌🏼🤤 I love the breakfast, the best in Cancun !!! BUT SO VERY DIRTY ‼️
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6/9
Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Qiqi779
Quarto deluxe com cama king size e vista lateral para o mar
Hospedou-se em jul 2024
Família
76 avaliação
4.8/5
Incrível
Publicado em 18 jul 2024
人很少，服務不錯，酒店很大富麗堂皇，公交站在不遠處。海景很漂亮，樓下商品部琳琅滿目，很貴但商品非常漂亮。門口有兩衹巨大蜥蜴！
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Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
withyg
Quarto deluxe com cama king size e vista lateral para o mar
Hospedou-se em dez 2023
Casal
10 avaliação
4.7/5
Incrível
Publicado em 19 dez 2023
一點毛病沒有 就是酒店設施稍微有點老。
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Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
diego wei
quarto deluxe com vista para o mar(cama de casal)
Hospedou-se em mai 2023
Viaje com amigos
9 avaliação
5.0/5
Excepcional
Publicado em 9 mai 2023
服務特別好，房間乾淨，但是在拉美地區，需要自己和前台拿牙刷牙膏。性價比很贊。餐廳價格略微高，不過很好吃。味道不錯，兩人費用大約在300美金一頓晚餐
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Resposta da propriedade: Dear diego wei,Thank you for taking the time to write your review.I am thrilled that you enjoyed our resort and the warm, genuine, friendly and dedicated service from our Colleagues. We have toothbrush on request and will ensure we communicate this to our guests. I am happy that your enjoyed your culinary experience.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
IsaacWuu
Quarto deluxe com cama king size e vista lateral para o mar
Hospedou-se em nov 2024
Negócios
22 avaliação
5.0/5
Excepcional
Publicado em 12 nov 2024
住的舒服，服務好
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Resposta da propriedade: Dear Isaac, thank you very much, we hope to see you soon.Regards.
Usuário convidado
Quarto King Deluxe de Frente para o Oceano
Hospedou-se em mai 2023
Outros
6 avaliação
1.0/5
Publicado em 5 jun 2023
房間超級老舊，服務也很差，無論是禮賓部還是前台都是冷若冰霜板着個臉，對歐美人就是滿臉笑容
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Resposta da propriedade: Dear Guest User,Thank you for your review,I apologize for your substandard experience in our resort, it was definitely not our attention not to genuinely and warmly respond to your needs. I will ensure we look at the training and reinforce our passion for hospitality. We are in the middle of a soft renovation and ensuring our property looks fresh and up to date.It will be a pleasure to speak to you directly for any further comments you may have.Sincerely,Aref SayeghGeneral Manager
Usuário anônimo
Hospedou-se em mar 2022
Sozinho(a)
13 avaliação
2.2/5
Publicado em 1 abr 2022
本次入住感受和前幾條差評總結得一致： 房間很舊，浴缸上都有裂痕，房間裏除了廁所和過道，天花板居然沒燈。房裡要想亮堂些還得挨個打開四盞枱燈… 早餐真的不好吃，咖啡都不是新鮮沖的，而是提前泡好了一大壺，會像茶樓倒大白開水一樣倒給客人，味道非常不好。 海灘沙子還算乾淨，海草也在可接受範圍內。衹可惜海灘上有很多小販一直過來兜售產品，而且海灘是一整片和別的酒店連在一起的。安全和私密度都很低。 幸好衹定了兩晚，儘管海是很藍，總的來説同一價位大家還是考慮nizuc吧。
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Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Usuário convidado
quarto deluxe com vista para o mar(cama de casal)
Hospedou-se em nov 2023
Outros
1 avaliação
5.0/5
Excepcional
Publicado em 11 nov 2023
海景很美， 服務很好
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Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Ying：）
Quarto King Deluxe de Frente para o Oceano
Hospedou-se em fev 2024
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 6 mai 2024
都挺好的！
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Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Hanae
Quarto deluxe com cama king size e vista lateral para o mar
Hospedou-se em jan 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 11 abr 2024
Topissime
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Resposta da propriedade: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.