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Avaliações dos hóspedes
4.2/5
Muito bom
52 avaliação
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Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.
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Usuário convidado
Hospedou-se em out 2024
Outros
5.0/5
Excepcional
Publicado em 26 out 2024
Didn’t stay at the hotel but was lucky enough to dine here. Absolutely amazing dining experience. Flavio our sommelier was so on target with his wine selection matching Chef Antonio’s meals. And the meals were superb. Love to go back and enjoy the experience again
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Usuário convidado
Hospedou-se em ago 2024
Outros
5.0/5
Excepcional
Publicado em 21 ago 2024
Stunning hotel with beautiful interior and location. Staff are very helpful from arranging the luggage porters -as the hotel is in a pedestrianised zone with a short walk down into Capri square- to arranging daytime activities such as boat trips etc. The lady who works in the restaurant at breakfast was very polite and attentive
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Usuário convidado
Hospedou-se em ago 2024
Outros
4.0/5
Muito bom
Publicado em 8 ago 2024
We loved this hotel! Me and my husband came on the Island ten years ago and we deciced to try this lovely hotel which we saw many years ago! Great choice we spent a few of days and we loved every single detail! Perfect breakfast, cleaned room, Expert staff at restaurant. We Hope to come back again soon! Regards Anne
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Usuário convidado
Hospedou-se em jul 2024
Casal
5.0/5
Excepcional
Publicado em 15 jul 2024
My husband and I stayed here mid May 2024. We planned a 3 week trip to Italy and are so disappointed we didn’t stay in Capri longer. This was our absolute favorite hotel during our trip, We were here for 4 nights and loved every minute of it. The hotel arranged transport from the airport in Naples to the ferry there, once we arrived in Capri our luggage was transported to the hotel. We were driven to the town center where we walked the 15 min gorgeous walk to hotel. The staff was incredible! Everyone from the front desk to housekeeping and waitstaff were so professional and kind. The breakfast was very nice and included an array of different pastries and other cooked items but you also had the option of ordering from their menu. Before we went out each night we would stop by the bar where they made the most fantastic cocktails. The staff always recommended the best places to go-Capri Rooftop, Aurora, etc. I wish I could remember the exact employees name she was so helpful. Regardless they were all fabulous and we can’t wait to return to Capri and this hotel.
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Usuário convidado
Hospedou-se em jul 2024
Casal
4.0/5
Muito bom
Publicado em 7 jul 2024
We spent four nights here in May 2022 and throughly enjoyed it! Incredible views and right next to the steps leading down to La Fontelina. The breakfast is amazing and the views from all over the property are stunning. We loved our room, which was spacious and also had a great view of the sea from our little private garden.
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Usuário convidado
Hospedou-se em mai 2024
Outros
5.0/5
Excepcional
Publicado em 9 mai 2024
Fabulous stay at the top... Wrap-around outdoor terrace/patio was wonderful. A splurge, and well worth the 3 day stay... We took the advice on Fodors travel blog forum, and booked the best room where the Queen & Kennedys had stayed over the years
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Usuário convidado
Hospedou-se em nov 2023
Outros
1.0/5
Publicado em 25 nov 2023
I did not sleep a single night at this hotel. There are wild parties directly next door non stop (violating local laws) which the hotel does NOTHING to stop despite the parties continuing at illegal hours. The staff were incompetent, incredibly rude, and refused to move my room. I left two days early because I was so desperate for sleep.
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Usuário convidado
Hospedou-se em set 2023
Outros
5.0/5
Excepcional
Publicado em 13 set 2023
The hotel is stunning. While you could take the perspective that the windy path to your room is not efficient, you'd miss the beauty in what has been built in such a unique place. Our room was amazing, much because of the view, but everything else complemented it well. Bed was heavenly, bathroom luxury, retro speaker with great sound, linens were great, and our balcony was peaceful (although the bees and seagulls had more of our breakfast we had on the terrace than we did!). Breakfast was great and the staff were even better. Pools are small but refreshing. Flow of restaurant into pool into terrace deck was really nice. Above all, we had exceptional service. We want to specifically call out Irene and Greta at the front desk who were warm and ever so helpful - made us feel like the most important people there. Thank you for a great stay. Butler service for our bags from the port was super helpful. If I have to say one thing negative, it's that it felt cheap to bag transfer as a pay service given the very significant room rates. But it was done very professionally and would have made the trek impossible without it.
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Usuário convidado
Hospedou-se em set 2023
Outros
5.0/5
Excepcional
Publicado em 7 set 2023
This is truly a magical hotel. The lobby and building itself are remarkable. The room we had which was a junior suite, was huge and had the largest terrace/ deck I have ever had at a hotel with beautiful sea views and mountain vista. The service was excellent from top to bottom. The pool area is beautiful, and the breakfast is hard to beat, for the service, selection and certainly the view. If you call for room service, it comes almost immediately. Drinks and food are expensive but on par with what you would expect at a 5 Star resort, which this is. The Spa and Gym are underwhelming, but serviceable. The staff are all happy to help in any and every way imaginable. The only thing I would note, and to us it was a good thing, Punta Tragara is big walk to everything. It is at least a 10 minute walk to the main part of the town. We enjoyed the walk, it is gorgeous and interesting as well as scenic. It also takes away part of the downside of Capri which are the crowds. We found the isolation to be a HUGE positive, but if walking is an issue this may not be the place for you. There were just so many small and wonderful touches, and I can't wait to return! Grazie!