Hôtel Astoria Carcassonne

On arrival it was chaos….had to carry two suitcases to the 3 rd floor to find the rooms not ready… Returned later and was giving another room after we had to explain the rooms are not ready…had to carry two suitcases back to reception. OK giving another room in the annex next door which in reflection was very quiet and comfy….. Very unsettling welcome and it looks as though the previous owners who where very nice have bugged off and it is not very clear when booking. It wasn’t what we expected.

2 stars for a 2 star hotel, whose main advantage is its proximity to the railway station - a 5 min walk at most. TBH I wouldn't have bothered writing a review as our one night stay (prior to catching a train the next day) was unremarkable. However, I had an unusual and costly experience afterwards which is worth relating... Essentially I left my Apple AirPod Pros at the hotel, only realising my mistake a week later while on the plane out of Carcassonne. The hotel made no attempt to contact me. The excellent Find My app located them though, and when I emailed the hotel they suggested I send them an envelope and some stamps! A tricky thing to achieve from the UK, and any decent hotelier would have simply posted them back to me. Instead, I arranged for a courier to collect them via Parcel2Go - an online company which subcontracts to local couriers. They were duly picked up on 1st June, and using the app I watched them progress to Montpellier airport, arriving there on 3rd June... and there they stayed for nearly 3 weeks. No amount of cajoling on my part would convince Parcel2Go that anything was up, despite sending multiple screenshots. Eventually, on the 21st, they started moving again - back to Carcassonne! Sadly their battery ran out the next day, their last position being only a few hundred yards from the Hotel Astoria. Naturally I emailed them - no reply. I hassled Parcel2Go who sent me a scan of the delivery receipt (see photo) to the Astoria, dated 22nd June. I emailed them again a couple of times and still, no reply. The couriers were completely useless of course, but the hoteliers weren't much better and effectively, they have stolen my property. If I were you, I wouldn't stay at this grubby, dishonest hotel.