Punthill Caroline Springs

Rude horrible workers. Don’t know the meaning of privacy. Will not be staying there again!

We booked a week long stay with our daughter, we missed the first day of room service attending to the room we put our sign out for a clean on Good Friday and received a text message to say all room cleaning would resume the following Tuesday. Good Friday I can understand as it’s a very significant holiday but the Saturday Sunday and Monday I found to be bizarre and the only place I’ve ever had this occur. The hotel itself is beautiful, clean and in a fantastic location but the lack of servicing over a long weekend when you have a family holiday doesn’t really work.

Stayed for one night, room was clean and modern, with lake view, good for a short stay away from the city.

The room smelt like sewage when I first walked in had to keep the sliding door open all night and when I left I was charged $700 for apparently breaking a television. But I was given my $200 bond back first and then they took out 500 and the bond, manager is horrible

Spoke to Mr Latter in regards to my accommodation as was travelling for business and first time to Melbourne area. Mr Latter ensured I knew my way around as well as travel tips for the area. Highly Recommend his service and the property. 5/5 Star Service and product.

Pool lighting in the rooms and bathroom; can't see a thing and forget about personal grooming or makeup - impossible to see. No room cleaning or maintenance over weekends and public holidays - when most people book rooms. Parking is an additional cost of 12/night. The only good things are the location and the great view (if you get it) of the lake.

We had two rooms and one of them smelt of cat piss. Couldn’t sit in the other room without it coming into the second room. Coffee maker didn’t work was full of old coffee and water wouldn’t run through it. For a two rooms costing just under $400 they were of a low standard. Parking and the office staff was good. I don’t think I would ever go back there.

Shoutout to our amazing housekeeper K.K! She always asks if there’s any extra stuff we would like and makes sure everything is in order. Punthill is a great and very comfortable place for long stays! Surprised about the laundry area which guests can use for free. There’s also a grocery and few restaurants downstairs which is very convenient.

We spent 3 nights in room 303B and it was the worst experience of our lives. The room was very very noisy which meant we could not sleep all night. The apartment did not appear to have soundproofing: we had young people in the room next door who played loud music and slammed their door all night. We were hoping for a better nights sleep on the 3rd night and were disappointed when people talking and shutting doors on the floor again kept us awake despite the room next door being empty.