Novotel Caserta Sud

Avaliações do Novotel Caserta Sud

Novotel Caserta Sud

Ss 87 Sannitica, Km 22 600, Caserta, Campania, 81020, ItalyVer detalhes do hotel
Novotel Caserta Sud
Novotel Caserta SudNovotel Caserta SudNovotel Caserta Sud
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1 noite

Avaliações dos hóspedes

4.1/5
Muito bom
70 avaliação
Avaliações verificadas
Agradável e bem localizado4.2
Comodidades4.0
Atendimento4.2
Limpeza4.1
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Todas as avaliações(70)
Avaliações positivas(42)
Avaliações com fotos/vídeo(4)
Avaliações negativas(15)
s bosompem
Quarto Familiar Standard
Hospedou-se em jul 2023
Família
2 avaliação
5.0/5
Excepcional
Publicado em 3 set 2023
Great location with easy access to Carseta Palace and train station. Staff were verry attentive and friendly to help.
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Luchtoro
Quarto duplo standard
Hospedou-se em mai 2023
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 25 jun 2023
Ottima posizione noi eravamo in macchina e siamo stati all outlet e al centro commerciale. Colazione fantastica
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snn
Quarto Padrão com Duas Camas Separadas
Hospedou-se em out 2023
Viaje com amigos
7 avaliação
4.7/5
Incrível
Publicado em 28 dez 2023
novotel連鎖酒店水平穩定。適合自駕遊。在主幹道邊上，沒有自駕車可能會不方便，離城中心區域有好幾公里呢。
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Usuário convidado
Quarto duplo standard
Hospedou-se em set 2023
Negócios
7 avaliação
5.0/5
Excepcional
Publicado em 14 out 2023
1層房間新裝修的，風格很時尚，前台接待CARLA ZIELLO會説中文，幫我們叫的出租車，很nice的小姑娘。
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Usuário convidado
Quarto King Standard com Sofá-cama
Hospedou-se em out 2024
Negócios
5 avaliação
4.5/5
Ótimo
Publicado em 22 nov 2024
放房間不錯，性價比合適
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Vincenza
Quarto duplo standard
Hospedou-se em dez 2022
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 22 jan 2023
Ottima posizione, adiacente casello autostradale efacilmente raggiungibile dal centro città. Camera pulita, con un arredamento nuovo e moderno. Personale disponibile e professionale! Consiglio
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Usuário convidado
Quarto duplo standard
Hospedou-se em jul 2022
Outros
10 avaliação
5.0/5
Excepcional
Publicado em 25 ago 2022
Personale qualificato disponibile e sempre attento ! Le nuove camere superior sono ben fatte ! Non è più presente la moquette ma uno splendido parquet, totalmente rimodernata ! Nota negativa dimenticatevi gli armadi , sono stati rimossi e sostituiti con dei ripiani metallici che danno un SEnso di disordine e nella doccia non vi è più un ripiano per doccia sciampoo! Peccato perché rende la stanza scomoda !
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Paolo Fadda
Quarto duplo standard
Hospedou-se em jul 2023
Negócios
1 avaliação
4.5/5
Ótimo
Publicado em 17 ago 2023
Tutto ok, ci ritornerò!
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Usuário convidado
Hospedou-se em jul 2024
Outros
3.0/5
Publicado em 2 ago 2024
We were placed here because our flight was cancelled. The reception staff are very helpful and friendly. Our room was clean and just all we needed snd we slept well, but I would not choose to book this hotel unless it is for business purposes. The pool area and pool itself is lovely but u MUST wear a swimming cap to use the pool which cost €2 to buy from reception and wont fit anyone but a small child. The restaurant is NOT open 24 hours and some of the staff are rude particularly the male staff. The food is lovely but overpriced as expected. The views are terrible so do not book if its for a holiday and the hallways are hot and have a funny smell.
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Resposta da propriedade: Dear Guest, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, The Management of Novotel Caserta Sud
Sonja E
Hospedou-se em jun 2024
Família
1.0/5
Publicado em 19 jul 2024
Rooms are ok, but the staff is below poor: they don't have the answers to the simpliest questions. The breakfast was supposed to be until 10.30, but before 10 they told us they were going to close the buffet. On behalf of the next day, they didn't know what time they will close the breakfast. Last night we had to go to the supermarket to get decent food for our kids. Being a tourism professional myself, this hotel doesn't provide anything but a terrible guest experience with absolutely no desire to ever return.
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Resposta da propriedade: Dear Guest, we are sorry to hear that we were unable to offer you an experience that met your expectations and we ask you to accept our most sincere apologies. There must have been a misunderstanding with the breakfast staff, in addition all the times for access to our services are visible both in the rooms and in the common areas. Regarding the quality of the meals, your opinion surprises us a lot also because, as you can see from the comments of other guests, catering is one of our strong points. We hope to see you again in the future and in the meantime we send you our warmest regards. The Management of Novotel Caserta Sud
Usuário convidado
Hospedou-se em set 2023
Família
1.0/5
Publicado em 22 out 2023
This hotel is completely rundown. It’s not clean and it’s absolutely disgusting. Upon coming into my room. The AC was not working and I’ve been told to wait. I’ve waited 45 minutes and it’s still not working. I pulled down the bedsheets and the bed is filthy, dirty, covered in dirt and hair. The rugs are filthy. the bathroom is gross.
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Resposta da propriedade: Dear miss Blau, Thank you for taking the time to tell us about your experience. we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the moment we start the modernization and maintenance jobs in our property and we hope to get again your confidence during your next stay. Sincerely, Novotel Caserta Sud Staff
Usuário convidado
Hospedou-se em jan 2024
Negócios
4.0/5
Muito bom
Publicado em 26 fev 2024
Difficult to find real fault with the hotel, we received a upgrade and the rooms was clean, bed very comfortable, shower well equipped with good shampoo etc. Restaurant and bar was good. But… looks like a 5 year old was responsible for CUTTING IN the paint work in the bed room. Breakfast was good but limited. Could not find any English programs on the TV not even the news. To summarise for a one night stop it was fine. Staff were very helpful
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Usuário convidado
Hospedou-se em mai 2023
Outros
1.0/5
Publicado em 1 jun 2023
Our flight was canceled so United sent a bus to take us here for the night. The staff was friendly enough but the room is disgusting. My husband and I had to share one bath towel, there were stains all over the walls and floors, and the complimentary meal we got for our canceled flight was cold pasta and french fries. The photos they provide are definitely not from this hotel.
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Resposta da propriedade: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We received your reservation at the last minute and for that date we hadn't available our new renovated rooms. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the next months we will make a restyling of the other rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud
Usuário convidado
Hospedou-se em jul 2023
Outros
5.0/5
Excepcional
Publicado em 18 ago 2023
This is a lovely clean and very modern hotel. We got to stay her due to our flight being delayed. Staff were helpful. Breakfast and food options were very good. There was a mini fridge in the room and tea making facilities. The only issue I had was that they did not have family rooms.
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Usuário convidado
Hospedou-se em dez 2022
Família
1.0/5
Publicado em 31 jan 2023
Forced to stay here by United Airlines bc flight from Naples was canceled. Place is under renovations and is below the standard of even a Motel 6 in the USA. Carpet disgusting dirty. Dead fly in restaurant glass. Should not be open until renovations are completed!
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Resposta da propriedade: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. we are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud