Usuário convidado
14 de maio de 2024
It's my first and I hope my only and last bad rating. Our group of 50 people was spread in 3 floors, one group of them accommodated at the "mezzanine" which had rooms with an extra door leading to the out of service parking. One of us had to use a ladder inorder to get out of the room through the window because the door was stack. During the first night, the school that was staying at the same hotel, was loud and noisy until very late at night. The second night noise continued, so we complained to the staff and requested calling the police in case the situation didn't change. Otherwise, the rooms were clean, but extremely hot, with no way to turn off the a/c, no telephone to call the reception, the tv was in front of the mirror, the shower was narrow and some of their lamps were not working. As for the breakfast it was totaly unacceptable! Don't believe the ads. Look at the photos to prove me right. We were given paper plates in a 4 stars hotel! Hardly any glasses or cups. Seriously? Their services were completely inadequate. Not to wrong the staff, the people were polite whenever they were addressed to.
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