Usuário convidado
24 de dezembro de 2024
To start, the room we booked & paid for wasn’t even available at all. I booked a family room which consisted of one double + two singles but apparently it had been closed off since a few days previous but no one even had the decency to let us know so I could have arranged alternative accommodation. On arrival, we were offered a ‘small family room’ which literally consisted of one double + one single in a tiny box size room. I said this wasn’t suitable as I needed an extra pull-out bed and my daughter needed somewhere to store her wheelchair but there wasn’t anything else available so we had no choice but to take it. It took us over 25 minutes to check in because of this. Regardless of how many beds were in the room, this was totally unacceptable because they had days before our arrival to notify us and nobody bothered to. The shower in the room was lovely although the room needed lots of cleaning & fixing - toilet constantly running water, broken door stopper. After the chaos at check-in, we didn’t even bother mentioning anything. Breakfast was lovely, but very minimal compared to other branded hotels which we often stay at - little things like no fried eggs, no syrup. Good price and close to the castle, but doubt I will stay here again
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