lucyemmas40
21 de novembro de 2024
We spent 2 night in Kilronan, it was a very good value deal. The location is fabulous, the castle is amazing. Check in was smooth & the staff were friendly over the 3 days we were there. Our room was fine, we stayed in 420, the bed was very comfortable, but the room was dusty, the small chandelier was filthy with dust. The amenities in the room were poor, an old hairdryer, a basic kettle set up for tea & coffee. There was also a strong smell of food in the room. We used the thermal spa & had some treats as part of our package. It was a pleasant experience overall, however most people had their mobiles in the spa area when clearly there were signs everywhere that they were not allowed, this was disappointing. The food, we ate in the Douglas Hyde restaurant on Sunday night, the service was super, food was lonely. No complaints. The breakfast was lovely, with plenty of options and good service. The so called bar food was absolutely not the usual bar food, it’s way too formal and stuffy. The drawing room was a joke, the bar staff didn’t do table service or make the cocktails correctly, one bar man even pored a glass of Guinness into a slim Jim glass, not even a half pint glass, this is absolutely disgraceful. The bar shelves were also very dusty & the staff had to be asked to clear the tables. At no stage during our stay did we see a manager which in my opinion is poor in a so called 4 star hotel. I’m my honest opinion this hotel provides 3 star amenities & service. The location is 4 star but that’s it.
Traduzir