Homewood Suites by Hilton Tulsa Catoosa

This hotel is very clean and modern and is close to restaurants and stores. It is easy on and off the freeway and very quiet. It was very clean and the service was great. We have stayed in all three hotels in the vicinity and this one seemed to be the newest. We would stay here again.

Wonderful hotel for a business trip. Everything is brand new, clean. Smart USB charger for your phone next to bed. Excellent customer service. Good breakfast. I was having a hard time finding a hotel for trips to Tulsa area. This one was pleasant and accommodating. One issue: only pork options of meat for breakfast.

My partner and I arrived at the hotel the evening of November 22nd and checked out the following morning with my partner's dog who is an ESA, as he's disabled and in need of this type of care. After settling in, we decided to do some laundry across the hall but left our dog, his ESA, in the bathroom since we expected it to be a quick ordeal. During that few minutes though, the key entry to our room had stopped working. We got the manager on duty involved and turns out, his master key didn't work either. As he was talking to us, we found out that he had stayed in the room the night before and noticed the entry pad was low in batteries but he didn't replace them or have an order in to do so by the time we arrived. He offered us drinks/snacks, which we didn't accept, and was frantically trying to get this problem addressed. It was well over an hour or so before he was able to get us entry into our room but the door would still be an issue since it was after 1:00 AM by this time. We had mentioned to him that we were supposed to stay overnight the coming Saturday and he assured us it would be fixed at that time. The next morning we woke up and asked for a later checkout so we could finish cleaning up. We piled our towels, sheets and trash nicely so it would be easier for the staff to clean. The Friday after checking out, we received a voicemail stating that our Saturday reservation and any future stays would be canceled and that the explanation was provided in the updated receipt via email. The updated receipt shows a "cleaning fee" of $250. We were extremely caught off guard by this, as we've stayed at that specific hotel countless times before without ever having an issue. The only thing different this round was we had my partner's ESA with us. We were charged $75 for him to stay with us and we were initially told it'd only be $50 for his deposit and stay. My partner called the hotel, to which they informed him the voicemail was correct. He asked for further clarification and the lady on the phone stated it was due to a "smell." Again, we have stayed at this very location previously many times. This specific room is an ADA room and the only thing different for us this round was his dog, who is his ESA. I've sent two different emails to management, as well as called them this week, without any response and am awaiting a call from corporate as well. Unfortunately, we’ve spoken with our attorney regarding discrimination and will be escalating this matter further.

The management had very poor customer service skills. Front desk staff were nice. The housekeeping staff gave judgy looks each time we left the room. They made us feel extremely uncomfortable and we will not stay here again. We have never been to a hotel that made us feel that way. Also, be weary of charges.

Absolutely amazing staff. Candace is an awesome host who has constantly spent time with families asking how to better the environment as well as the experience. She even gave our children cookies to decorate then baked them for them. Hands down one of the best customer service experiences I have ever had. Thank you Candace!

The rooms are comfy. Breakfast is good. The staff is outstanding and offers fun nights each week with food and drinks. Candace has been fantastic each visit. Wednesday nights is a snack/light meal social with complimentary drinks. Some Thursday evenings they have football night with pizza and 1/2 price drinks. It’s great time socializing with other guests and employees. Highly Recommend this place! We’ve been here for two months and love it!

Rooms are very nice. They were clean and beds comfortable. All staff was friendly and willing to be of assistance if needed. Breakfast had fresh fruit, different hot items everyday. Was a great place to stay.

I’ve decided to splurge myself with a weekend stay at this hotel during a Route 66 road trip. I can say it totally met my expectations. The room (studio suite) is spacious, comfortable has a big screen TV with a great channel selection and the room includes even a kitchen with a full-size fridge, dish washer, microwave, a cooktop and utensils. I usually don’t eat breakfast at hotels as the food is usually ‘cardboard like’ but I’ve decided to give it a try. A good variety including fruits and pastries but not so different than the usual ‘continental breakfast’ of other hotels. I’ve also took advantage of their laundry room, pretty convenient. Highly recommended.

The only thing this hotel lacks is decent pillows. Very clean, well maintained, friendly staff, ample breakfast choices, and modern. If the pillows were better, it would be perfect. It's close to a variety of restaurants and shopping. Within an easy drive to Tulsa.