Holiday Inn Roanoke-Tanglewood-RT 419&I581

Moved to room on 5th floor because original room was unmade and used. Had small ants all over our stuff when we awoke the next morning, on the FIFTH FLOOR.

Front desk Art was very professional. The Elephant Walk restaurant was closed for renovations. One of the elevators was out of order due to remodeling, but they had signs up for where the other elevator was. Room was nice and clean.Wish the lobby coffee station had separate creamer and sugar. Only option was a liquid combo of both together.

Unsecured building. None of the keypads to the outside work. Door left ajar all night. People smoking something in the gazebo behind the building. Desk clerk ASLEEP when I went to express my concern. She responded that the doors are never locked? Mgr VM was full. When she showed up, she told me corporate was aware locks don’t work? I suggested she advise guests of the lack of security so they could make an informed decision regarding staying there and she said she could put it in the welcome letter but guests probably don’t want to read that much? Asked me what time it was when I told her the desk clerk was asleep? I understand the hotel is under construction, but security cannot be sacrificed. The managers responses were both disingenuous and stupid. I’m waiting for a refund.

No locks to the outside worked. Slept in an unsecured hotel. 1 door was ajar all night. Front desk was ASLEEP when I went for an explanation. Told me they never lock their doors! Manager’s mailbox was full. Later said corporate was aware the locks don’t work and asked what time it was when I told her the clerk was sleeping? Also said informing guests of locks would be too much for them to read. Waiting for a refund. Be aware.

Great stop! It is always a gamble when you need to find hotel off of 95. We ah e had so so many bad experiences! Yet we decided that Holiday Inn has always been a good bet and thankfully this one met our expectations! It was clean, affordable and the staff was very friendly! Hope to stay with the Holiday Inn chain again soon!!

I didn’t like anything. This place was so disgusting, bathrooms filthy, lights in the room we’re out. Was moved to two different rooms. All my wife and I could do was laugh. Bugs everywhere, stains and gum on the floors / carpet, horrible customer service, worst experience ever. DO NOT EVER WASTE YOUR MONEY. I can go on and on. NOT WORTH MY TIME. WAS GROSSLY OVERCHARGED. I WILL BE DISPUTING ALL CHARGES. WORST EXPERIENCE EVER.

We stayed one of two scheduled nights in November 2023. The room was dirty, the bathroom floor was sticky, spots of who knows what on the mirror and the room smelled horrible. We waited to see if the cleaning on the second day would correct it and nothing was cleaned. We left and did not stay the second evening. After leaving repeated messages on the general mangers VM requesting our points for only the second night be refunded, she never returned my call. Do NOT Stay here.

The staff here is very friendly and did a great job. The hotel itself is in bad, bad shape. It looks like they are trying to renovate and one wing is finished. But in this wing the heaters did not work and maintenance had to work on them for an hour in each of our rooms. Felt a little like The Shining. Staff is great. Location is good. Building and rooms are rough. Also, we left behind some items and they shipped them to us when we called a week later.

Checked in on 10/28 and Summer was not having a good day as she couldn't say Hello or show us a smile. Work up Sunday AM and we both showered and went out sightseeing. When we came back to our room my wife went to shower and immediately let me know all of her hair care/makeup/medications/hairdryer/ and personal toiletries that she had next to the sink in the shower area were gone. We did find her hairdryer in the closet on the shelf next to the hotel hairdryer. My personal toiletries and medications that I had left next to the outer sink (which were in a TSA approved clear plastic bag) were also gone so we went to the front desk and let Tonya know and the best she could say is that there was “Nothing that she could do”. Monday morning we spoke to the head of housekeeping and all she could tell us was that something like this had never happened before and that none of her staff admitted to removing our belongings; and Tonya even insinuated that we both threw away our personal belongings on purpose. It makes me wonder how nobody touched our things but yet my wife’s hair dryer moved from the sink area to the shelf in the closet next to the hotel’s hairdryer. Maybe a ghost since its Halloween? I did escalate this to the hotel GM Tracey and she stood firm with her staff and that we were just making this up. Beyond that issue the furniture in the lobby area is heavily stained and there were multiple areas of poor drywall/ceiling repairs, the smoke detector on the 4th floor elevator lobby is covered up with plastic, the high voltage leading to the AC unit on the 4th floor can easily be accessed by a child, the chairs in the bar area are significantly worn and gross, and the gentleman who was tending bar on Sunday evening definitely did not want us there. Also the phone in our room was from a hotel in NYC and when I brought this up I was told that was their corporate address. LOL? Overall one of the worst hotel experiences we've had in years as management didn't even want to think that our claims about our personal belongings being removed were real. I get it the hotel industry is all about the money but just maybe whomever "cleaned" our room saw our prescription bottles and thought they were going to score some good stuff but I hope they enjoy our cholesterol and HBP meds. Needless to say we'll never stay at an IHG property again.