Usuário convidado
3 de julho de 2024
Loft Apartment Normally I wouldn't write reviews due to bad customer service or rooms not being as perfect as the pictures, however in this case I'll make an exception. I'm on vacation, I'm not here to do your plumbing work, sending me videos of how to work around a faulty toilet is not customer service, especially considering it's clearly been pointed out in previous reviews prior to my arrival. Having to use the facilities of neighbouring restaurants is not a work around a clear fault to your behalf to have the broken toilet fixed. I paid for a room with a functional toilet not shared facilities. At the very least I should have been compensated for this issue, paid back my time to have to remedy the situation. Instead you chose to ignore me, not respond to my messages and leave me with a bad taste in my mouth re this establishments care for its customers. As others have posted don't trust this accommodation provider they aren't there for you clearly.
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