Jalan M.H. Thamrin, Tanah Abang, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10230, IndonesiaVer detalhes do hotel
Verifique os quartos disponíveis para suas datas de viagem
Garantimos o melhor preço
1 noite
Avaliações dos hóspedes
4.6/5
Ótimo
53 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.5
Atendimento4.5
Limpeza4.8
Filtrar por:
Classificar por:
Todas as avaliações(53)
Avaliações positivas(52)
Avaliações com fotos/vídeo(22)
Estadia excelente!(21)
Proprietário cordial(14)
Limpo e arrumado(9)
Ótimos quartos(9)
Vista bonita(7)
Excelente localização(5)
Avaliações negativas(1)
Hung Seng
Quarto executivo king
Hospedou-se em out 2024
Casal
20 avaliação
5.0/5
Excepcional
Publicado em 28 nov 2024
I definitely enjoyed a fantastic stay at your hotel. My room was exceptionally clean and spacious, offering a stunning view that made my trip even more enjoyable. Beyond the comfortable accommodations, the staff were consistently efficient and friendly, making me feel welcome throughout my visit. I would highly recommend this hotel and look forward to returning in the future.
Traduzir
Resposta da propriedade: Dear Hung Seng,Warm greetings from Pan Pacific Hotel Jakarta!Thank you for your kind feedback. We are delighted to hear that your stay with us was enjoyable. Providing exceptional service and a comfortable experience remains our utmost priority, and it is always rewarding to know when we have met our guests' expectations. We look forward to the opportunity of welcoming you back for another outstanding stay in the future.Sincerely Yours,Sjefke JansenComplex General Manager.
Ahmad Ahzwad
Quarto King Premier
Hospedou-se em out 2024
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 12 nov 2024
The location is great 5 mins walk to Grand Indonesia and 7 mins to MRT Dukuh Atas and Airport Link Station (Sudirman BNI)
The breakfast is good with superb view from 90floor. The staff is attentive. I had the best bubur ayam there. The tea option if from TWG. And the breakfast ala cart menu changes daily. More variety.
My room is ay 86 floor. With 2 view. River and city view (city not so much there is another building blocking the view) but the river wiew of which the bed is facing just spectacular. Esp at night.
Traduzir
Resposta da propriedade: Dear Ahmad Ahzwad,Greetings from Pan Pacific Hotel Jakarta!Thank you for sharing your experience. We are delighted to hear that you enjoyed our prime location, the variety of breakfast options, and the attentive service provided by our team. It’s great to know that the views from the 90th floor made your stay even more memorable.We look forward to welcoming you back for another exceptional stay.Sincerely Yours,Sjefke JansenComplex General Manager.
Usuário anônimo
Quarto Twin Deluxe
Hospedou-se em out 2024
Casal
5 avaliação
5.0/5
Excepcional
Publicado em 18 nov 2024
Great location, clean room, breakfast many choice, customer service is very friendly
Traduzir
Resposta da propriedade: Dear Valued Guest,Greetings from Pan Pacific Hotel Jakarta!Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed our great location, the cleanliness of our rooms, and the variety of breakfast options. It’s also heartening to know that our team’s friendly service made your stay even more enjoyable.We look forward to welcoming you back for another memorable experience.Sincerely Yours,Sjefke JansenComplex General Manager.
D4HL14
Quarto executivo king
Hospedou-se em set 2024
Casal
17 avaliação
4.7/5
Incrível
Publicado em 13 out 2024
Had a great stay over at this new hotel Pan Pacific. Was greeted by the concierge warmly and the staff are all helpful. The room was clean and comfortable! Equipments at the gym is good too!
Traduzir
Resposta da propriedade: Dear D4HL14,Warmest greetings from Pan Pacific Jakarta!Thank you for taking the time to share your delightful experience with us. We are truly thrilled to hear that you enjoyed your stay at our newly opened hotel and that our service, along with the comfort and tranquility of our guest rooms, exceeded your expectations.It’s also wonderful to know that our fully equipped gym enhanced your workout experience.At Pan Pacific Jakarta, we are committed to delivering exceptional service and creating unforgettable moments for our guests. We are grateful to learn that our staff successfully fulfilled this commitment during your stay.Once again, thank you for choosing Pan Pacific Jakarta. We eagerly look forward to welcoming you back soon for another remarkable experience!Sincerely Yours,Sjefke JansenComplex General Manager
Usuário convidado
Quarto King Premier
Hospedou-se em set 2024
Casal
1 avaliação
4.5/5
Ótimo
Publicado em 7 out 2024
Good experience overall, the hotel itself is a bit small but good quality, good quality for breakfast as well. The vibes are nice and clean, although my bed sheets smell a bit weird. Service was good since they immediately change the sheets for us. Loved their amenities it’s very high quality( shampoo, soap, ect). Would recommend for the price.
Traduzir
Resposta da propriedade: Dear Valued Guest,Greetings from Pan Pacific Jakarta!Thank you for taking the time to share your feedback about your recent stay with us. We are truly delighted to hear that you had a wonderful overall experience and that you appreciated the quality of our breakfast and amenities. It brings us joy to know that you enjoyed the inviting atmosphere and cleanliness of our hotel.We sincerely apologize for the issue with the bed sheets. Please know that your comfort is our top priority, and we are glad our team was able to respond promptly to address your concerns.Your recommendation means a lot to us! We can’t wait to welcome you back for another memorable stay filled with exceptional service and comfort.Sincerely Yours,Sjefke JansenComplex General Manager
Walton
Suite Júnior
Hospedou-se em set 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 2 jan 2025
one of the highest hotels in jakarta with amazing views perfect for business travellers
Traduzir
anitacai
Quarto Twin Premier
Hospedou-se em nov 2024
Família
13 avaliação
5.0/5
Excepcional
Publicado em 20 dez 2024
High rise new hotel, nice room and location
Traduzir
Resposta da propriedade: Dear Anitacai,Greetings from Pan Pacific Hotel Jakarta!Thank you for your 5-star rating! We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay.Sincerely Yours,Sjefke JansenComplex General Manager.
Ayman Morad
Quarto Twin Deluxe
Hospedou-se em out 2024
Sozinho(a)
43 avaliação
4.2/5
Muito bom
Publicado em 8 nov 2024
Friendly staff, great view , nice food and view is amazing
Traduzir
Resposta da propriedade: Dear Ayman Morad,Greetings from Pan Pacific Hotel Jakarta!Thank you for your wonderful feedback. We are truly delighted to know that our warm hospitality, delectable cuisine, and breathtaking views made your stay so enjoyable. Your kind words inspire us to continue delivering memorable experiences for all our guests.We look forward to the pleasure of welcoming you back for yet another exceptional and unforgettable visit.Sincerely Yours,Sjefke JansenComplex General Manager.
Steven
Quarto King Premier
Hospedou-se em jul 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 26 ago 2024
Very great experience! Just a little feedback for improvement: the breakfast service can be improved by having more waiters, and the speed of serving the à la carte menu can be enhanced. Overall 9 / 10.
Traduzir
Resposta da propriedade: Dear Valued Guest,Greetings from Pan Pacific Jakarta!Thank you for taking the time to share your experience with us. We are truly delighted to hear that your overall stay was pleasant, despite the inconveniences you encountered during breakfast.We sincerely appreciate your constructive feedback regarding our breakfast service. Please rest assured that we take your comments seriously and are committed to enhancing this aspect to ensure an even better experience for all our guests.Once again, thank you for choosing Pan Pacific Jakarta. We look forward to welcoming you back in the near future!Sincerely Yours,Sjefke JansenComplex General Manager
Neo Jiun Jeen
Suite Júnior
Hospedou-se em jul 2024
Casal
19 avaliação
5.0/5
Excepcional
Publicado em 11 ago 2024
First time visiting Jakarta, Pan Pacific really catered to everything i wanted. The breakfast was pretty good. Stayed at the Junior Suite for 1 night. It came with a powder room too, enjoyed the room to the fullest with their Smart TV & amazing comfy beds. Club Lounge featured skyline views of the entire Jakarta Central Area. Special thanks to Juan for his help with preparation and service to make my Anniversary a special one.
Traduzir
6/7
Resposta da propriedade: Dear Neo Jiun Jeen,Greetings from Pan Pacific Jakarta!Thank you for taking the time to share your experience with us. We are truly delighted to hear that your first visit to Jakarta was made special by choosing to stay at our hotel. It’s fantastic that you enjoyed the Junior Suite and its features, from the powder room to the comfy bed.We’re glad you found our breakfast to your liking and that the skyline view of Jakarta from our Pacific Club Lounge enhanced your overall experience. We will certainly pass along your kind words to Juan. He will be thrilled to know he played a part in making your anniversary memorable.Thank you once again for choosing Pan Pacific Jakarta. We look forward to welcoming you back for more special moments in the future!Sincerely Yours,Sjefke JansenComplex General Manager
Naphesis
Quarto King Deluxe
Hospedou-se em jul 2024
Negócios
40 avaliação
3.2/5
Publicado em 8 ago 2024
Location was not very good as newly under renovation. But overall trip was fine but rooms had issue with aircon and heater. Good view however and overall still quite plesant. Breakfast was not too bad.
Traduzir
Resposta da propriedade: Dear Naphesis,Greetings from Pan Pacific Jakarta!Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the construction happening around our hotel. The Thamrin Nine complex, where our hotel is located, is undergoing some ongoing projects to add more excitement for all our guests. We truly value your understanding as our complex management works through this.We also sincerely apologize for the issues you encountered with the air conditioning and heater during your stay. Please rest assured that we take your comments seriously and are committed to resolving these areas to provide a better experience for all our guests.Despite these challenges, we are pleased to hear that your overall stay was still pleasant and that you enjoyed the breathtaking view from your room and our breakfast.Once again, thank you for choosing Pan Pacific Jakarta. We look forward to the opportunity to welcome you back in the future!Sincerely Yours,Sjefke JansenComplex General Manager
raop
Pacific Club Deluxe com Cama King Size
Hospedou-se em jun 2024
Casal
5 avaliação
3.0/5
Publicado em 29 jul 2024
Give them a few weeks to settle down before going. They're not ready yet.
This is my first time trying Pan Pacific, and it was a terrible experience.
I have always been a fan of Pan Pacific and Parkroyal hotels. In fact, a few days ago, I was at Parkroyal Kuala Lumpur, and the experience was awesome. But at this Pan Pacific, the service was terribly slow. I asked a simple question about their food, but they only returned my call after two hours! Luckily, Plaza Indonesia is nearby, so I could book some food.
The food at the club is for those who are tired of 'Indonesia.' It's too westernized. There should be more options.
As for the room, I am deeply disappointed as their TV couldn't connect with my phone, so there wasn't much entertainment. I called twice to ask, but they were unsure about it and didn't bother to come to the room to check. I went down to the counter and told them I was going out and wanted the TV fixed when I returned. Unfortunately, it was still the same. I ended up watching from my iPad. Even the radio/speaker wasn't working.
Additionally, I was promised a free gift but couldn't figure out what it was.
Then again, they just opened, so I can't blame them entirely. I just think they're not ready yet for customers.
To be fair, some areas they did well:
- The shower experience was really good.
- I requested a birthday setup, and they were able to cater with banners and a cake, nicely presented.
- Club facilities such as gym, swimming and steam room were great as well
I wanted to return to Pan Pacific tomorrow but had to cancel the plan. I hope Parkroyal Service Suites will be better tomorrow.
Traduzir
Resposta da propriedade: Dear Raop,Warmest greetings from Pan Pacific Jakarta.Thank you for taking the time to share us your experience at our hotel. Kindly accept our sincere apologies for not meeting your expectation with regards to your stay experience with us. Please if you don’t mind to advise us for more details of the situation for us to be able to follow up further. Your feedback is greatly appreciated as it helps us to continuously improve our service for a better guest experience.We hope that you will give us the opportunity to serve you again in the future. Thank you for sharing your feedback and we shall look forward to hearing from you. Simply Yours,Budi PrihardjantoComplex Director of Operations
Vins Stay
Quarto King Premier
Hospedou-se em jun 2024
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 16 jul 2024
Opened very recently at June 1st 2024, have similiar skyscraper stay feels like Park Hyatt. There are some mosquitoes in the cabinet that goes out after being opened.
But overall breakfast is really good quality, amenities are top quality, and overall experience is great. I think Agora Mall is opening soon in the same building or something.
Traduzir
Resposta da propriedade: Dear Vins Stay,Warmest greetings from Pan Pacific Jakarta!Thank you for sharing such a great review of your experience at the newly opened property in the heart of Jakarta!It's heartening to hear about your positive experience during your stay. We appreciate your understanding and are delighted that our warm hospitality and attentive staff, who contributed to an exceptional stay beyond your expectations.We look forward to the pleasure of welcoming you, your colleagues, friends, and family back for more exceptional stays at Pan Pacific Jakarta.Sincerely Yours,Budi PrihardjantoComplex Director of Operations
Muhammad Ezra Ambiar Ganesha
Pacific Club Premier
Hospedou-se em jun 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 16 jul 2024
A pleasant staycation experiences at Pan Pacific Jakarta! The food was absolutely delicious! Highly recommend to book the Club Access room to enjoy the fullest stay experience. Don't forget to pay a visit to Pacific Club at 90th Floor to see Jakarta from another perspective. Kudos to the staff who assist and helping me during stay, especially for the staff at Pacific Club ⭐️⭐️⭐️⭐️⭐️
Traduzir
Resposta da propriedade: Dear Muhammad Ezra Ambiar Ganesha,Thank you so much for taking the time to share such a heartfelt review of your recent stay at Pan Pacific Jakarta. We are thrilled to read your kind words and honored to be considered the most outstanding among the hotels in the area.We were delighted to read about how much you experienced the new heights in the heart of the city and the excellent service provided by our staff. We strive to create a comfortable and welcoming environment for our guests, and it's heartening to learn that we were able to meet your expectations.We are truly grateful for your wonderful feedback. It was a pleasure having you with us, and we look forward to welcoming you back for more delightful experience at Pan Pacific Jakarta.Sincerely Yours,Budi PrihardjantoComplex Director of Operations
owing my
Quarto King Premier
Hospedou-se em mai 2024
Negócios
65 avaliação
4.7/5
Incrível
Publicado em 15 jun 2024
Tallest building in Jakarta. New and nice decorated room. Service was excellent. Only thing was the water in the shower runs so slow, flooded during shower.
Traduzir
Resposta da propriedade: Dear Mr./Mrs. Owing My,Thank you sincerely for taking the time to share your delightful experience at Pan Pacific Jakarta!We're thrilled to hear that your stay on the one of tallest building in Jakarta provided a luxurious and memorable experience, offering breathtaking views of Jakarta. Our new product that delivers a sustainable modern design and convenience is indeed reflected in our property, and we're glad you found it comfortable.We appreciate your constructive feedback regarding the bathroom facility. Please accept our sincere apologies for any inconvenience caused. Rest assured, we take your comments seriously, and we will review and improve these areas to ensure a smoother experience for our guests.We look forward to the pleasure of welcoming you back for another exceptional stay in Jakarta. If there's anything specific you love or any suggestions you have, please feel free to share—we value your feedback.Sincerely Yours,Budi PrihardjantoComplex Director of Operations