Grand Mercure Jakarta Kemayoran

Avaliações do Grand Mercure Jakarta Kemayoran

Grand Mercure Jakarta Kemayoran

RRWX+HR2, Superblok Mega, Jalan Kota Baru Bandar, Jl. Benyamin Suaeb No.Kav B6, South Gunung Sahari, Kemayoran, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10610, IndonesiaVer detalhes do hotel
Grand Mercure Jakarta Kemayoran
Grand Mercure Jakarta KemayoranGrand Mercure Jakarta KemayoranGrand Mercure Jakarta Kemayoran
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Avaliações dos hóspedes

4.3/5
Muito bom
222 avaliação
Avaliações verificadas
Agradável e bem localizado4.3
Comodidades4.2
Atendimento4.2
Limpeza4.4
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Todas as avaliações(222)
Avaliações positivas(212)
Avaliações com fotos/vídeo(38)
Estadia excelente!(42)
Limpo e arrumado(34)
Ótimos quartos(31)
Proprietário cordial(19)
Quartos grandes(18)
Excelente localização(10)
Ótimo para viagens a negócios(7)
Comida excelente(7)
Avaliações negativas(10)
Usuário convidado
Quarto executivo king
Hospedou-se em dez 2024
Casal
2 avaliação
3.2/5
Publicado em 23 dez 2024
Booked this hotel as it was near to JIEXPO which was where my event was held. The hotel is about 10 minutes car ride to JIEXPO, which was really convenient for us. However, it is not nearby any major shopping malls or food places so for any late night supper, you will have to grab in. Service can be very slow during peak periods (e.g. DWP festival) and check-in queues can take up to 30minutes. We requested for a non-smoking room during booking and was only told that none of the non-smoking rooms were ready by 3pm check-in time and had to wait another additional 1-2 hours. Breakfast provided was acceptable at best. Executive king room was spacious but can be a little worn down. 
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Resposta da propriedade: Dear Valued Guest,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive the feedback from our guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We assure you that we have taken action to address and prevent the problem from recurring in the future. We want to underscore our commitment to high quality standards, and I personally want to make sure you'll enjoy them on your next visit to us.We look forward to welcoming you back at Grand Mercure Jakarta Kemayoran.Sincerely,Lalu Aswadi JayaGeneral Manager
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Reen_NFH
Quarto superior queen
Hospedou-se em nov 2024
Negócios
86 avaliação
5.0/5
Excepcional
Publicado em 29 nov 2024
I really enjoy during my stay in this hotel. It so good and beautiful. Located center in city easier for me to go anywhere. The room is so big and nice
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Resposta da propriedade: Dear Ms. ReenWe very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Usuário anônimo
Suite Empresarial
Hospedou-se em set 2024
Negócios
4 avaliação
5.0/5
Excepcional
Publicado em 17 set 2024
My room is super comfortable and clean. Ordered room service and it was delicious. Breakfast was okay. Surely will come back to stay in this hotel.
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Resposta da propriedade: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Dora Dora
Quarto luxo (Deluxe King Room)
Hospedou-se em ago 2024
Família
91 avaliação
5.0/5
Excepcional
Publicado em 25 ago 2024
We had a great stay, the room was clean and spacious, especially the washroom is big. The hotel looks like newly renovated, beautiful interior design. Near to the mega church Messiah Cathedral.
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6/8
Resposta da propriedade: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Carine W
Quarto superior queen
Hospedou-se em jul 2024
Negócios
25 avaliação
5.0/5
Excepcional
Publicado em 14 set 2024
The hotel was very nice, the breakfast was amazing. The room was big, very comfortable. The only thing is that every time that I called a grab, I have to pay to the driver, because he had to pay to enter the hotel pick up location.
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Resposta da propriedade: Dear Our Valued Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Daniel99!!
Quarto luxo (Deluxe King Room)
Hospedou-se em jul 2024
Viaje com amigos
3 avaliação
5.0/5
Excepcional
Publicado em 26 jul 2024
The Grand Mercure hotel is a very clean and welcoming place. The hotel staff were very friendly and helpful with suggestions for food places and local attractions. The room was 10/10 and so were all the amenities the hotel has to offer. I really recommend you stay here for a nice relaxing time in Jakarta!!
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Resposta da propriedade: Dear Mr. Daniel,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Usuário convidado
Quarto superior queen
Hospedou-se em dez 2024
Negócios
4 avaliação
4.5/5
Ótimo
Publicado em 8 jan 2025
The check in experience was really good and the staff are very professional and prepared , i would give a 5 star rating for the front counter service staff. The room is spacious and very comfortable.
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Zhy Hgu
Quarto superior twin
Hospedou-se em dez 2024
Viaje com amigos
20 avaliação
5.0/5
Excepcional
Publicado em 18 dez 2024
Excellent stay. The view was mediocre given the location but staff were ok. The best pillows in the world I almost took them home. Breakfast was chaotic. As understaff but food was ok
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Resposta da propriedade: Dear Mr. / Ms. Zhy Hgu,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Andrutan
Quarto clássico king
Hospedou-se em out 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 13 dez 2024
Best thing is that the hotel is super clean, but due to full service and there was state conference meeting, the wait time for the lift was too long, else is fine
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Resposta da propriedade: Dear Mr. / Ms. Andrutan,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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ZH8888
Quarto executivo king
Hospedou-se em ago 2024
Negócios
31 avaliação
5.0/5
Excepcional
Publicado em 15 nov 2024
The hotel is far from the town area or to Sarinah. But have everythings here. Food can always order via grab.
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Resposta da propriedade: Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager
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SoonChye
Quarto clássico king
Hospedou-se em jul 2024
Negócios
5 avaliação
3.2/5
Publicado em 27 jul 2024
Just stayed for a night. Not much to review about. Bedroom is clean and comfortable. Nice hotel. But not recommended to go during busy period.
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Resposta da propriedade: Dear Mr. / Ms. AngLeon,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive the feedback from our guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Celio Cella
Quarto clássico king
Hospedou-se em jul 2024
Negócios
3 avaliação
4.0/5
Muito bom
Publicado em 24 jul 2024
the service from the staff is very good, all of them are very helpful and all the time are offering their kindness and assistance for help, especially the trainee Steven that is an excellent helper on my needs. Will certanlly back again .
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Resposta da propriedade: Dear Mr. Celio Cella,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Miranda
Quarto superior queen
Hospedou-se em dez 2024
Negócios
3 avaliação
5.0/5
Excepcional
Publicado em 30 dez 2024
Great and friendly staff. Breakfast was wonderful.
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Resposta da propriedade: Dear Ms. Miranda,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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Usuário convidado
Quarto superior queen
Hospedou-se em dez 2023
Outros
1 avaliação
1.0/5
Publicado em 29 dez 2023
DO NOT BOOK THIS HOTEL. WORST HOTEL STAY IN JAKARTA. BAD HYGIENE, CRAPPY SERVICE, TERRIBLE BREAKFAST, NONSENSICAL REGULATIONS. I booked this room to go to a concert nearby. Checked in at 3-4 PM on December 23, 2023, room was decent and cold. Left for the concert and returned at 1 AM, room still pleasantly cold, as hotel rooms should be. Went to sleep, then the air conditioning went completely off sometime between 2 AM to 4 AM. Tried checking the control panel, nothing worked. This is what went down afterwards. 1. I called receptionist (Arman) who told me that the AC is adjusted by THE HOTEL’S CENTRALIZED SETTING. If so, why the hell would you install a control panel in the room?? Second of all, what was the reason for them to turn off the AC through the said centralized setting when someone’s clearly staying in the room?? He then said he’d send a technician immediately. 2. Technician came by and proceeded to CLEAN THE AIR VENT, making a whole lot of noise. After cleaning for fifteen minutes, he put the air vent back together and left. 3. Ten minutes afterward, the room proceeded to heat up instead of cool down. Impossible to sleep in. I called the receptionist again and Arman answered, saying that the problem was that THE ROOM’S AIR VENT WAS DIRTY. My question is, how does the air vent get that dirty after less than 12 hours of use?? If that’s the hotel’s reasoning, that means the air vent was not cleaned prior to me checking in, causing the air conditioning to fail and ultimately ruining my sleep schedule. Mind you, being able to sleep through the night was my main reason to book this room in the first place. Arman the receptionist doesn’t seem to understand that the hotel is at fault here and offered us a different room in an annoyed tone. At that point (nearly 5 AM in the morning and having only slept for 2 hours), my partner and I were already too exhausted to repack and move ourselves to a different room. I was also furious at how ridiculous the whole situation and Arman’s nonchalance is, so we left it at that. The next morning, we woke up for breakfast. Note that this hotel claims to be a five-star hotel. The food was horrendous. This hotel deserves two, three stars at best. Staffs? Unhelpful. I had to ask four different staff in the span of one entire hour for a soup ladle to get myself a bowl of miso soup. They don’t even put out new, clean eating utensils on the tables. Terrible, terrible breakfast experience. My partner and I then ordered lunch from GrabFood. When it arrived, I asked the driver to place my order by the concierge, as any other hotel would allow. Driver then apologized saying he is not allowed to step foot in hotel premises and is not allowed to hand the food over to any of the staff. Please note that I have stayed in a number of five-star hotels throughout Jakarta. Even the Langham and Kempinski would assign their security and/or staff to help us get our food from the driver and have it placed by the front desk. Some even offer to have the food delivered straight to our room. What does Grand Mercure Jakarta Kemayoran do, you ask? They tell the guest to WALK OUT OF THE HOTEL PREMISES AND FETCH THE FOOD OURSELVES. Not even at the hotel lobby, not even at the PARKING LOT, but outside of the building entirely. Does that make sense to you? Because that does not to me. Note that after having breakfast, I had also asked three times to see the general manager to address all of these unacceptable conditions. The manager never showed up even when it was time for me to check out. I didn’t bother asking for them again afterward. It is clear that this establishment has no interest in listening to their guests’ complaints. I also see that they reply to guests’ bad reviews online using the exact same template, no matter what the guests have to say. This is the worst hotel experience I have ever had in my life and I urge anyone reading this to reconsider your plans to ever stay in this hotel.
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Resposta da propriedade: Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mr. Lalu Aswadi Jaya General Manager
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Chun Kiat Na
Quarto superior queen
Hospedou-se em jun 2024
Negócios
46 avaliação
5.0/5
Excepcional
Publicado em 20 jun 2024
I like this hotel because it's accessible to the industrial areas for business meetings. The hotel room is clean and the bed is very comfortable. The hotel offers good breakfast spread.
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Resposta da propriedade: Dear Mr. / Ms. Chun Kiat Na, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
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