Villa Petriolo

It was the first time that I stayed in this hotel even I have tried a lot of lunch there, but the experience was quite good especially the water in the swimming pool was heated so you don’t need to worry to catch cold in the later summer and the sunset and sunshine were both breathtaking spot that impressed me a lot!!! Service was really good compared with the other Italian hotels! Very nice experience!

如果有智能馬桶就更完美了，開車還算挺方便的，米其林餐廳的味道是真一般不推薦，早餐的西瓜非常驚艷，很久沒吃到這麼新鮮好吃的西瓜了

環境優美，設施齊全，放鬆好去處.

總的來説 環境服務都很好 不過確實 價格會有一些小貴哦

很不錯很不錯

Our first day at Villa Petriolo the room was very hot. I asked an employee exactly how to turn on the air conditioning. Instead of instructions, I was told maintenance would come look at it, and it was arranged that someone would come at 7:30 that evening. Instead, they called the room a few hours later and said that the air conditioning would not work because we had opened a window (in a desperate attempt to cool the room down). Ok, fair enough, and we closed the window. The room temperature remained too hot. After a day of traveling to get to Italy we were exhausted, and sleeping was next to impossible. It was miserable. The following day was even hotter, and by the time we went to bed the temp was over 80 degrees in the room at 11:15pm. In desperation I went to the front desk to ask again for instructions for how to turn on the air conditioning and were only then told that the temperature is controlled by the hotel, NOT the guest, and that it was set in “winter mode” meaning the heat was on! The only way to reduce the temperature was to ask for it to be done. It was only at this point that the air conditioning was turned on. However, after an hour the temperature had only dropped by two degrees. By the time the temperature would reach anywhere near acceptable it would be time to check out of the hotel. In summary, while the hotel is very nice, our first complaint was ignored and the result was a broiling and miserable stay. Avoid this place unless you enjoy living in a sauna and paying a lot of money to be insanely hot with no way to manage the room temperature on your own.

We stayed at Villa Petriolo for 6 nights, as a base for day trips to towns in central Tuscany. You will need a car. It is an easy drive from Florence Airport, and 10 minutes from the nearest town of Cerreto Guidi. The rooms are very comfortable, in a rustic style appropriate to the villa. We stayed in a pool premium suite with a small courtyard with our own sun lounges, table and chairs, and direct access to the pool. The pool is glorious, and at about 22m perfect for morning lap swimming. It is a working sustainable farm and vineyard, so the excellent wines and produce come directly from the farm. The staff were helpful and friendly, without being intrusive. The breakfast was adequate, the pool bar was good, and the two restaurants (the Michelin-starred PS, and more casual Golpaja) were excellent. There is a wellness retreat on the property, and many activities including wine tasting, cooking classes, bike and horse riding. We loved it, and will be back.

I came at Villa Petriolo for holidays and I was very disappointed by the service which was not up to standard. The team is very inflexible, staff is not trained and not attentive to the client (moreover some staff does not understand English). The general hospitality is very disappointing. They are mainly focused on business and are not interested in the customer’s wellbeing. The hotel is okay, it’s a farm so the decoration is old- fashioned and some areas are smelly. The restaurant is okay too but there is not a great variety of dishes and it is impossible to ask for small changes such as another choice of type of pasta. Generally, it's very disappointing and overpriced. I don’t recommend this hotel. It better to consider another establishment for a more peaceful stay. Important notice: Do not organize your wedding there, you will be very disappointed! We had a serious incident with a pregnant woman (the bride's sister) who was unable to come because she was urgently hospitalized. There was no compassion from the hotel manager who took no action at all, despite all the supporting documents sent. No refund or voucher or even a little a little gesture was offered, they were rude and had zero compassion.