Homewood Suites by Hilton Phoenix - Chandler

We stayed here for 4 nights and it was quiet, Location was perfect for getting on and off the expressway. I was happy with the room, it was clean, and met our needs really well.

very rude. i will not be staying here again.

Elise (hopefully spelled that right) best thing about this place she was very kind and helpful and stayed so even through my frustration. room was dirty with hairs and stains on the bed dirty mirror and had tiny little portable ac things dirty fridge just overall muggy room it had an unpleasant stench and just very outdated

In August, in 100+ heat, the air conditioner was an in-the-room, portable air conditioner. If you're going to hose somebody (pun intended), at least turn them on prior to check in. The room is over 80° and is only cool if they are blowing on you. I'm stepping into the hallway to cool off! Then they randomly they turn off so I am going to wake up in the middle of the night with no air-conditioning. Forget showering as the humidity will never leave the room and make it worse. Putting someone in this room in this heat is inhumane. Don't stay here. There are better hotels close by. Pure greed!

A/C units are out in this place in over 25 rooms, one being the room reserved to my family. We checked in late Tuesday night. The room was 84 degrees. For the next 90 minutes we continued to turn the thermostat down, trying to cool the room off but it would not cool down. We even opened the fridge and freezer to try to cook the room. We contacted the front desk and Ian was so nice to send us to the motel next door for the night. We were contacted by Danielle, the motel manager, the next day letting us know the a/c had been fixed and we could come back to continue our stay. We dropped our things off in the room, turned the thermostat down to 70 degrees so that when we returned later that night we could come back to a cool room, asked that we get some clean towels because we had used the ones in the room the night before, and left for the day. As we returned later that evening, again, the room was back up to 82 degrees and would not cool down, nor did we have clean towels. The tool looked exactly as we had left it the night before. I went to the front desk and lucky for me, Ian was on shift. He was so nice and understanding of our frustration. He was kind enough to cancel my room for the night as well as for the next 3 nights. I am HIGHLY UNSATISFIED with the manager Danielle and unprofessionalism, as well as the maintenance crew. I will not be staying in this motel again. I would also HIGHLY ADVISE anyone else considering to stay here to save yourself the stress and headache and find another property to stay at.

This Homewood is an older style property with the split buildings. I was only here for a night just on a layover and visiting a friend at Sky-Harbor. It was a really good rate. Was it perfect? No. But it was reasonably priced and I got a one bedroom suite (I was expecting a studio). I am unsure how the breakfast was as I missed it as I was asleep haha, but overall it was good. Nice pool and hot tub it looked like fun! Elise and Josh were super nice and efficient as well! There’s a parking fee to park here FYI! It is $15 I believe!

Have stayed with Homewood Suites for years, always has been excellent. This place, not so much. The hotel is older and in reasonable shape, but the experience was bad, mainly due to the front desk "Manager", Joseph. Checked in and up to the room, only to find the key doesn't work. Back down to the desk and "Joseph" runs new keys. Not an apology, nothing. Ok, no biggie. Back up to the room, un pack the clothes into the drawers only to find the toilet doesn't flush. Back down to "Joseph" who informs me I will need to pack everything back up, back down to the desk and get a new room. "Joseph", the front desk manager (?) runs new keys again and hands them to me, no comment. I pause and ask, "No Apology"?. Joseph shakes his head "Nope". Will never return. Avoid this place due to the inconsiderate, rude, unprofessional Staff. Not what I am used to at Homewood Suites for sure.

We’ve stayed here twice while in town for spring training games - it’s become our go to in the Phoenix metro area.Rooms are always clean and are a decent size, but some of the furniture is oversized for the space and the bathroom is a weird setup. It’s nice to have a kitchenette even if you dont cook so you have a place to sit and eat. Front desk staff has always been friendly- we’re looking forward to next year and plan to stay here again.

All the dishes had to be washed because food was stuck to the dishes and silverware. There was one drinking glass in the room. The room was missing shower gel and lotion. The front desk people were nice, but really didn't seem to care. The breakfast was sketchy depending on the day. One coffee pot was 'broke', so several day days the coffee was out. Very disappointing location. Stayed at the S. Spectrum Blvd. location earlier in the year and it was much better.