Crowne Plaza Chaozhou Riverside

Avaliações do Crowne Plaza Chaozhou Riverside

Crowne Plaza Chaozhou Riverside

Tengrui Center at the head of Hanjiang Bridge, Xiangqiao District, Chaozhou, Guangdong, ChinaVer detalhes do hotel
Crowne Plaza Chaozhou Riverside
Crowne Plaza Chaozhou RiversideCrowne Plaza Chaozhou RiversideCrowne Plaza Chaozhou Riverside
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1 noite

Avaliações dos hóspedes

4.7/5
Excepcional
4224 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.6
Limpeza4.7
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Todas as avaliações(4224)
Avaliações positivas(4110)
Avaliações com fotos/vídeo(1365)
Café da manhã delicioso(337)
Equipe da recepção cordial(323)
Incrível vista para o rio(217)
Quartos grandes(207)
Próximo a áreas cênicas(93)
Buffet delicioso(48)
Luxuoso(35)
Ótima sala de ginástica(23)
Avaliações negativas(114)
Usuário convidado
2 Double Standard Mountain View
Hospedou-se em nov 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 10 nov 2024
Thanks Yang Yang for arranging such a wonderful room for us! Both my daughter & I enjoyed 3 days stay. The morning breakfast was excellent too! I shall return & refer to my family & friends to stay @ this hotel.
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Resposta da propriedade: Thank you so much for your kind words! We're thrilled to hear that you and your daughter enjoyed your three-day stay with us and that Yang was able to arrange a wonderful room for you. It's great to know that you found the breakfast to be excellent as well! Your referral to family and friends means a lot to us, and we can't wait to welcome you back for another enjoyable experience. If you have any other feedback or requests for your next visit, please feel free to reach out. Safe travels, and see you soon!Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Usuário convidado
2 Double Standard Mountain View
Hospedou-se em nov 2024
Família
18 avaliação
4.5/5
Ótimo
Publicado em 27 nov 2024
Very nice and new hotel. Breakfast has good selection and great view. Close to main attractions in Chaozhou. I love the gym there!
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Resposta da propriedade: Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found it to be nice and new. It's great to know that you appreciated the breakfast selection, the great views, and the gym facilities. We’re also glad that our location made it convenient for you to access the main attractions in Chaozhou. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Usuário convidado
Hospedou-se em mar 2024
Família
1 avaliação
4.5/5
Ótimo
Publicado em 12 mar 2024
The hotel is very close to the Guangji bridge which is famous and historic in chaozhou. The room is clean and comfortable.
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Resposta da propriedade: Dear Guest,thank you for your recognition! Located next to the famous Teochew Guangji Bridge, the hotel is pleased to facilitate your exploration of Teochew's rich historical and cultural attractions. The accommodation within the hotel is carefully maintained to ensure that every room is clean and comfortable, providing guests with a pleasant and relaxing stay. Whether you are traveling for business or pleasure, this hotel is the perfect choice for your accommodation needs in Teochew. Looking forward to seeing you again!Crowne Plaza Chaozhou Riverside Management Team
Usuário convidado
1 Cama King Size Premium com Vista para a Montanha
Hospedou-se em jun 2024
Família
3 avaliação
4.7/5
Incrível
Publicado em 5 jul 2024
Overlooking the river, modern, clean, comfortable bed, modern bath, shower and toilet, and good services. Can hear noise from neighbouring rooms though.
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Resposta da propriedade: Dear guest,thanks for your recognition of our hotel.Thank you for your love of our facilities and views! As for the poor sound insulation you mentioned, we will continue to improve! Looking forward to your visit again!Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
MissyLeen
2 Twin Standard River View
Hospedou-se em abr 2024
Família
13 avaliação
5.0/5
Excepcional
Publicado em 11 jun 2024
Nice & clean hotel
Traduzir
6/8
Resposta da propriedade: 尊敬的賓客,您好,感謝您對潮州騰瑞皇冠假日酒店的喜愛和認可。我們一直努力為旅客打造温馨舒適的入住體驗,很高興我們能為您的假期增添喜悦和精彩!客人的需求就是我們為之努力的方向,酒店將繼續努力,為每位客人展現真正的待客之道!期待您下一次的光臨,我們能為您創造更加完美的服務。潮州騰瑞皇冠假日酒店總經理 馮衞廣
Chiu
1 Cama King Size Padrão com Vista para o Rio
Hospedou-se em out 2023
Família
2 avaliação
4.2/5
Muito bom
Publicado em 29 out 2023
Lovely view and convenient location. Excellent service from JiaJia, Dman and Susan, especially JiaJia who proactively shared the local restaurants recommendation with us!
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Resposta da propriedade: Dear guest! Thank you very much for your support and trust in our hotel. Jiajia Dman and Susan will continue to uphold the concept of showcasing our hospitality to guests, allowing you to feel the warmth of home when staying in Chaozhou. Wishing you all the best and a pleasant journey! Crowne Plaza Chaozhou Riverside Management Team
Usuário convidado
2 Twin Standard River View
Hospedou-se em abr 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 20 abr 2024
The hotel was good for business travellers in Chaozhou. The room was clean and comfortable. The staffs were helpful and friendly, especially thanks to Jia Jia and Angel to help my booking when I needed to extend my stay.
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Resposta da propriedade: Dear guest,thanks for your recognition of our hotel.We are very honored that you can recognize our service and look forward to your visit again! Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Seven Miss
1 King Standard Guangji Bridge View
Hospedou-se em mar 2024
Família
1 avaliação
4.2/5
Muito bom
Publicado em 1 abr 2024
Staff is friendly and helpful . Location is convenient But room facilities are not user friendly enough.
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Resposta da propriedade: Dear guest, thanks for your recognition of our staff! We have also noted the facilities you mentioned. We will continue to improve! Wish you a pleasant trip!
Explorer2023
1 Cama King Size Padrão com Vista para o Rio
Hospedou-se em mar 2024
Casal
82 avaliação
4.5/5
Ótimo
Publicado em 11 mar 2024
The room was big with spectacular view of the river. The interior design was very modern.
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Resposta da propriedade: Dear Guest,thank you for choosing our hotel and taking the time to provide us with valuable reviews. We are honored to know that you have spoken so highly of our rooms and interiors. The spacious rooms you mentioned with spectacular river views are really a feature of our hotel. We are pleased to be able to allow you to enjoy this view in the comfort of your stay. We are committed to creating modern, stylish and artistic accommodation. We are glad that you can appreciate our design, which is also the result of our continuous efforts and pursuit. At the same time, we are very grateful for your stay and trust, it is with your support, we can continue to improve to provide more guests with quality service and experience. In the coming days, we will continue to work hard to continuously improve the quality of service, to provide you and more guests with a more comfortable and convenient accommodation experience. We look forward to your next visit to Crowne Plaza Teozhou Tengrui, and feel our hospitality and professionalism again.Crowne Plaza Chaozhou Riverside Management Team
Usuário convidado
1 King Standard Guangji Bridge View
Hospedou-se em fev 2024
Casal
1 avaliação
4.2/5
Muito bom
Publicado em 1 mar 2024
Around 5 mins taxi to the entrance of ancient city, great view, excellent room design, particularly like the bathroom design! Exceptionally comprehensive gym equipment, neat and stylish gym environment. Helpful staff who helped to arrange taxi and recommend restaurant. Major complaint was cleaning staff entering my room after I left the hotel despite my Do Not Disturb light was on. I was sure it was on because it is my usual practise, and I double-checked it that morning when I left the hotel. And the room service (which I did not expect) was chaotic. Used towels and bath rope were taken without replacement, and unused towels were somehow rearranged. Filled up some disposable utensils but were not tidily placed e.g. the slippers looked like being casually tossed around on the floor. Instantly realized someone had entered my room when I arrived at my room door that evening as I could see the DND light was turned off. Hotel explained that the cleaning staff was unaware of the DND light. How ridiculous! It was deliberately turned off. Worse, how the hotel tried to keep the hassle low key by offering me free bfast or something was disappointing. I don't think the hotel had geniuely tried to understand how I see it as an intrusion, and how unacceptable that was to me. I did not feel safe when I found out someone entered my room against my will. Probably won't visit Chaozhou again and prefer not to stay with Crowne again.
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Resposta da propriedade: Dear Guest,we are very sorry to hear about your dissatisfaction with housekeeping and room service, and your disappointment with the way the hotel handled the matter. We value your feedback and are deeply sorry for the unpleasant experience. We are very sorry for the problem with the room cleaning service. It was our mistake. We will strengthen the training and management of our cleaning staff to ensure that they strictly comply with the "Do not disturb" indicator light and respect the privacy and rights of guests. We also apologize for the problem with room service. We will strengthen the training of room service staff to improve the quality and efficiency of service, ensure that guests' needs are met, and provide you with a more comfortable and clean accommodation environment. We will carefully reflect on and improve our handling methods to ensure that similar issues do not happen again and to provide you with more thoughtful and intimate service. We hope you can give us a chance to make up for your disappointment and provide you with better service. Wish you a pleasant trip!Crowne Plaza Chaozhou Riverside Management Team
ZenEMan
2 Double Standard Mountain View
Hospedou-se em ago 2024
Família
7 avaliação
4.7/5
Incrível
Publicado em 18 set 2024
Very nice hotel but on the high side pricing
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Resposta da propriedade: Dear Guest,Greetings! Thank you for choosing Crowne Plaza Chaozhou Riverside and sharing your accommodation experience with us. We are delighted to hear that you are satisfied with our hotel's facilities and services. Regarding the pricing issue you mentioned, we are committed to providing high-quality services and amenities to ensure that your stay is worth every penny. At the same time, we will take your feedback into consideration and continuously seek ways to enhance customer satisfaction. We look forward to your next visit and hope to provide you with even better service in the future.Best regards,Joseph Fung Crowne Plaza Chaozhou Riverside
Usuário convidado
2 Double Standard Mountain View
Hospedou-se em mar 2024
Família
4 avaliação
5.0/5
Excepcional
Publicado em 19 mar 2024
SERVICES IS GOOD FOR ALL STAFF, EVERTHING LOOKS GOOD , WILL RECOMMEND FRIEND STATY
Traduzir
Resposta da propriedade: Dear Guest,thank you very much for your review of your stay and the recognition of the service of our hotel staff. Your satisfaction is our greatest pursuit, but also our continuous efforts to drive. All our staff will continue to work hard to provide you with better service, so that you can feel the warmth and comfort of home every moment in the hotel. At the same time, thank you very much for your recommendation, we are looking forward to welcoming your friends to stay in our hotel and providing them with the same quality service. Your recognition and support means a lot to us, and we will be more full of enthusiasm and professional attitude to provide every guest with a high quality stay experience. Look forward to your friends visit again, we will be happy to serve you!Crowne Plaza Chaozhou Riverside Management Team
JasonB52
1 Cama King Size Premium com Vista para a Montanha
Hospedou-se em dez 2023
Casal
9 avaliação
4.0/5
Muito bom
Publicado em 1 jan 2024
This hotel view was amazing and it seems to be the best hotel in Chaozhou. The bed was a king bed but 2 full beds put together which made a huge hump in the middle. Very uncomfortable especially if you sleep closely with your partner, or sleep in the middle of the bed. Other than that everything to get around seems to be a bit difficult since it’s not very accessible to the majority of road. At night it’s very hard to get a didi or taxi so beware. Other than that it’s one of the best in town.
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Resposta da propriedade: Dear guest,thanks for your recognition of our hotel.Happy new year!Crowne Plaza Chaozhou Riverside Management Team
Nandehutu
1 Cama King Size Padrão com Vista para o Rio
Hospedou-se em dez 2023
Viaje com amigos
31 avaliação
5.0/5
Excepcional
Publicado em 11 dez 2023
Room condition is new and good. Big and comfortable bed it gave me good sleep all night. Wonderful river view which provided excellent feeling of voyage. Good services from the staffs that we could felt the hospitality. Breakfast was also great, enjoyed both river view and good food! Definitely need to stay here again next time when visit Chaozhou.
Traduzir
Resposta da propriedade: Dear guest,thanks for your recognition of our hotel! Thank you very much for choosing to stay at our hotel and for taking the time to write a review!Crowne Plaza Chaozhou Riverside Management Team
Usuário convidado
1 Cama King Size Padrão com Vista para o Rio
Hospedou-se em abr 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 22 abr 2024
Reception Jia Jia is very nice and help. Hotel is very clean
Traduzir
Resposta da propriedade: Dear guest,thanks for your recognition of our hotel.It is our honor to provide you with intimate service and comfortable environment!We very much look forward to seeing you again. Joseph Fung General Manager Crowne Plaza Chaozhou Riverside