Homewood Suites by Hilton Boston Logan Airport Chelsea

교통이 많이 불편한 것 빼고는 대체로 양호 코로나 이후 인력난 때문인지, 룸 정리는 3-4일에 한 번 요청하면 수건 갈아주는 등의 서비스는 제공하나 바로바로 해결되는 건 아니라서 재차 요청해야 함

Room smelled disgusting! The furniture was torn, the floor was damaged. Bedding was dirty. Found long hairs on sheets and pillowcases were stained. AC unit had constant high pitched noise. We also found food thrown around and a needle in the elevator. We told the staff and they didn’t seem concerned.

Good for family and big rooms the service from when check inn till check out was outstanding , for sure will be back , even there coffie 24/7 , good location its centrall in boston the rooms are very nice

We did great at Homewood Suits in Chelsea. We were very well taken care of during our 12 night stay for my teenage son's surgery. The area is very quiet, we were able to rest. Very comfortable room and bathroom for two. The ideal kitchen for simple cooking. Breakfast and coffee very good, in a cozy dining room. It is close to a complete supermarket, the bus and train station to get around. And most importantly, the warmth and cordiality of all those who work at the hotel, from the supervisors to the ladies in charge of cleaning the suite and breakfast. Thank you to each and every one of you for making us feel comfortable and well cared for, especially Dora at the Front Table, always cordial. I recommend them, I would return without hesitation

Cell phones seldom worked. Front desk person was very rude when checking in. Some guests were always blasting the radio. Always ran out of food prior to breakfast ending. Older property in a shady area.

I'm going to start with the positives, because I want to like this hotel and my experience at it. First, the people are great. You won't find nicer, more polite people working at a hotel anywhere in Boston. Second, the rooms themselves are great looking, and this is a very attractive property with a really nice meeting area and a lot of amenities, including a large bar and breakfast area. The beds themselves are comfortable, as are the furniture in the rooms. I'm finding this to be increasingly rare across Hilton brands. Showers are absolutely comfortable for persons of height and size. The location itself is really very good, whether you need to be near Logan or to do business around downtown and, relatively speaking the rates themselves are pretty good. Constructively speaking...hot water for the shower is hit or miss. There are two key deferred maintenance items in our room, and the shower water handle is one of them. Air conditioning, in general, is problematic, and this was the other. The compressor on the bedroom air conditioner was extremely loud, and the general room fan was also loud. Which was a good thing because this hotel offers zero sound insulation from the outside, and if your had an odd numbered room facing Route One you had no buffer from the constant road noise. If you're someone who needs relative quiet to sleep, you're out of luck. Were the towels and wash rags clean? Well, probably, but the fewer questions you ask on what you're handed, the better. Parking is...an adventure. There are probably enough spaces but that lot is poorly designed and prone to flooding in spots. Also, people requesting a digital key do so for a reason; and that reason is because they don't want to have to stop at the front desk. Give people the digital key and stop asking for ID.

The hotel was nice, in a convenient area for our day trips into downtown Boston. The staff was kind and accommodating, had a room ready so we could check in an hour early, they got us extra chairs for our room when asked. The room was very clean and nice, modern and bright. Everything worked like it should. We felt safe, due to needing our key card to get anywhere in the building, including the elevator. The covid protocol seemed to be up to snuff too. Our biggest complaint is that the pool was broken and there was no advance notice given. We would have picked a different hotel because 95% of the reason we stayed in a hotel at all was to have the pool! Very unhappy about this. Also the breakfast was lame. Almost no fresh fruit, everything was cold and bland, and the variety was lacking. I realize we went in the middle of the week and there weren’t a lot of other guests, but it was still disappointing, having paid for the hotel for the free breakfast and the pool. We ended up eating out for two of the breakfasts because the first day was so disappointing. Also the pull out bed was sketchy (if a grown human had slept on it, it would have been very uncomfortable. Our kid was small and light and said it wasn’t her favorite bed haha), and the blanket on the king bed was too small for the bed somehow. Really wanted to love it, but had some issues. Might want to call and ask about the pool if that’s a deal breaker for you. We should have and I regret not doing that extra step.

Nice spacious room. However … even though the sticker on the dishwasher said that “the dishes etc. inside are clean and ready to use”, it wasn’t the case. Dishes, cutlery and cups were still dirty (lipstick marks on the cups etc.) AND there was a BROKEN glass in there … which I eventually threw away. The door handle on the kitchen cabinet underneath the sink was missing a screw so it was just hanging there, not attached to the door anymore. Bathroom was nice and clean. The walls in general are thin … you hear everything… even screaming young kids who appeared to have an entire apartment to themselves as they were able to make noice and scream and knock on the walls at 1.30am in the morning until their mother came in to calm them down. This happened 2x during my stay … two nights in a row. Also, you only get Neutrogena bathroom amenities on the day of check-in. After that, you get shampoo/conditioner/body lotion from an eco (cheaper) brand. Location is pretty good though. Enough public transportation options nearby. Breakfast looked way better on the hotel’s website photos. I remember seeing a photo that pictured some nicely cut up veggies. Unfortunately, reality was different. The first two days there wasn’t even any waffle maker set up to use. There were only eggs, some meat, potatoes, bagels, cereals, cream cheese, peanut butter and fruit juices. Also, at times breakfast wasn’t even completely set up yet at 6 am (breakfast hours were 6-9.30 or 10 am, safe for Christmas day, NYE etc.). Such a bummer. Free coffee/tea was a plus. Also, when I checked in I was NOT told that the hotel’s pool was closed and that I had to use the Marriott/Fairfield (hotel across the road) if I wanted to have a swim. No reason was given and this was also NOT mentioned on the hotel’s website or anywhere on some kind of notice board at reception. So it was not cool that at one point I stood in front of a closed pool door in my bathing suit and a towel around me. One last thing to notice. Especially the afternoon/evening receptionists looked like they were not in the mood to work. They didn’t welcome you with a smile during check-in or asked whether everything was okay/went well when I checked out. Most of the time they were also just sitting in their little office instead of being at reception.

Vacation and anniversary for my husband and I! Amazing service provided, great breakfast, helped when needed, clean everywhere inside and outside of hotel, free parking available, amazing overall!!!!!