ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)

Avaliações do ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)

ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)

37F, Baiyang Building, No.18 Dongyu Road, Jinjiang District, Chengdu, Sichuan, ChinaVer detalhes do hotel
ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)
ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)ISEYA Panoramic Hotel (Chengdu Tianfu Square, Chunxi Road)
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Avaliações dos hóspedes

4.8/5
Excelente
2844 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.8
Atendimento4.8
Limpeza4.8
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Todas as avaliações(2844)
Avaliações positivas(2823)
Avaliações com fotos/vídeo(945)
Proprietário cordial(1630)
Fácil de se locomover(191)
Ótimo design(160)
Lindas vistas noturnas(97)
Ótima banheira(95)
Localizado no centro(86)
Boa experiência audiovisual(82)
Perfeito para lua de mel(24)
Avaliações negativas(21)
Usuário convidado
Quarto Básico KingSize - Uma Cama de 2.7m
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 28 dez 2024
It’s was a great stay at Iseya Hotel. The location was right opposite the Tianfu Square and linked to a mall. The subway/metro train is just across the road. The service is top notch and you have 24hrs butler service to help you pick up your food and drinks delivery, and even courier packages. Service recovery was very fast also when there was a small mishap. Really recommended! 这次的高空酒店之旅是一次难忘的体验。从优越的地理位置、便捷的交通到贴心的管家服务、绝美的景色和完善的设施,都让我感到无比满意。特别是房间管家小花和亚妹的服务,让我对此次旅行留下了深刻的印象。我相信,这次的高空酒店之旅将是我人生中一段美好的回忆,有机会还会再来的。
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6/10
Resposta da propriedade: 尊敬的客人,您好!能得到您的認可和喜愛,我們榮幸之至。對於您給予我們管家小花和亞妹的讚許以及對設計、交通、位置方面的肯定,我們深表感激。很開心和您共創美好記憶,期待與您再次相遇!【200米高空view,全落地窗俯瞰天府廣場,城市日落絕佳觀賞點,盡在ISEYA世野高空酒店。作為邁點研究院評選的“中國中高端酒店百強品牌”,ISEYA嚴苛的衞生和安保措施保障客人的最佳體驗。酒店還提供外賣送到房間、免費洗衣的服務】
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Jutamas
Suite ISEYA de Luxo - Banheira Extragrande(5m)
Hospedou-se em dez 2024
Viaje com amigos
3 avaliação
5.0/5
Excepcional
Publicado em 27 dez 2024
Thank you for all the butler including the butler for helping me blow the all balloons decorated the room for Christmas party. including the butler Keke ,Luoluo For helping me a lot.Good service in the hotel is the best ever in Chengdu.I’m so happy to have a good experience with your all butlers.
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Resposta da propriedade: 尊敬的客人,您好!能得到您的認可和喜愛,我們榮幸之至。對於您給予我們管家的讚許,我們深表感激。很開心和您共創美好記憶,期待與您再次相遇!【200米高空view,全落地窗俯瞰天府廣場,城市日落絕佳觀賞點,盡在ISEYA世野高空酒店。作為邁點研究院評選的“中國中高端酒店百強品牌”,ISEYA嚴苛的衞生和安保措施保障客人的最佳體驗。酒店還提供外賣送到房間、免費洗衣的服務】
TanPearl
Quarto twin de luxo - Duas camas de 1.35m
Hospedou-se em dez 2024
Família
1 avaliação
4.2/5
Muito bom
Publicado em 24 dez 2024
Hotel is located in a office building, dropping off and picking up is not as convenient, but its still located beside a mall that had eateries and lil shopping. Other than that, i have to commend the staff of Iseya Tianfu from front desk to their butlers on their impeccable service! They always respond swiftly to the wechat requests and we had an enjoyable stay in chengdu. Special staff I wanna commend are 糕糕, 媛媛, 南风, 芃芃。 阿妹 and for those who served us during our stay room 3813. I am grateful for their instant help when my daughter lost her hp as well as when she was unwell. Overall, i do still recommend Iseya Tianfu to visitors of chengdu!
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Resposta da propriedade: Dear guests, Hello! We are honored to be recognized and loved by you. We are grateful for the compliments you have given to our butlers and the recognition of our facilities. I'm very happy to create a good memory with you, and I look forward to meeting you again! [200-meter high view, full floor-to-ceiling windows overlooking Tianfu Square, an excellent viewing point for the sunset in the city, all in ISEYA Shiye Sky Hotel.] As one of the "Top 100 Mid-to-High-end Hotels in China" by Milestone Research Institute, ISEYA has stringent hygiene and security measures to ensure the best guest experience. The hotel also provides take-out delivery to the room and free laundry service.
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Usuário anônimo
Quarto King Básico
Hospedou-se em dez 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 19 dez 2024
I hardly write any review or praise on any hotel. But decided to write review for this hotel. 1. Truly amaze with the service of this hotel. It is like a Haidilao version of Hotel. Exceptional butler services especially KeKe. She is really very kind, helpful and polite. 2. The hotel even have services of pool bubble party and have free laundry. 3 Truly recommended to stay here if you are in Chengdu. The location is also very strategic at Tianfu square. Very easy to move around. 4. The room is spacious with big bathtub, separate shower and toilet area
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6/7
Resposta da propriedade: The hotel's reply is as follows:Dear guests, Hello! We are honored to be recognized and loved by you. We are very grateful for the compliments you have given to our butler, Cocoa, and for the facilities and location. I'm very happy to create a good memory with you, and I look forward to meeting you again! [200-meter high view, full floor-to-ceiling windows overlooking Tianfu Square, an excellent viewing point for the sunset in the city, all in ISEYA Shiye Sky Hotel.] As one of the "Top 100 Mid-to-High-end Hotels in China" by Milestone Research Institute, ISEYA has stringent hygiene and security measures to ensure the best guest experience. The hotel also provides take-out delivery to the room and free laundry service.
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Usuário convidado
Quarto twin de luxo - Duas camas de 1.35m
Hospedou-se em dez 2024
Negócios
4 avaliação
5.0/5
Excepcional
Publicado em 4 jan 2025
Great location, friendly staff, great facilities, helpful staff
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Usuário convidado
Quarto King Básico
Hospedou-se em out 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 15 out 2024
it was an exceptional experience from start to finish. The service was outstanding; the staff (亚妹&糕糕)went above and beyond to ensure my comfort, welcoming me with genuine smiles and helpful assistance throughout my stay. The environment of the hotel was equally impressive. The lobby was beautifully designed, creating a warm and inviting atmosphere, and my room was both spacious and impeccably clean, offering stunning views that added to the overall ambiance.
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6/7
Resposta da propriedade: Dear customer, hello! We are honored to have your recognition and love. We are deeply grateful for your praise of Butler 亚妹 and 糕糕, as well as your recognition of our environment, design, and service. I am delighted to create wonderful memories with you and look forward to meeting you again! [200 meters high view, full french window overlooking Tianfu Square, an excellent view of the city sunset, is located at ISEYA Shiye High Altitude Hotel. As the "Top 100 Middle and High end Hotel Brands in China" selected by Maidian Research Institute, ISEYA's rigorous health and security measures ensure the best experience of guests. The hotel also provides food delivery to the room and free laundry services
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Peiyin
Quarto King Básico
Hospedou-se em out 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 4 nov 2024
Hotel staff 媛媛 was very nice. Was amazed by the hospitality. Recommended!
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Resposta da propriedade: 尊敬的客人,您好!能得到您的認可和喜愛,我們榮幸之至。對於您給予管家媛媛的讚許以及對我們在服務方面的肯定,我們深表感激。很開心和您共創美好記憶,期待與您再次相遇!【200米高空view,全落地窗俯瞰天府廣場,城市日落絕佳觀賞點,盡在ISEYA世野高空酒店。作為邁點研究院評選的“中國中高端酒店百強品牌”,ISEYA嚴苛的衞生和安保措施保障客人的最佳體驗。酒店還提供外賣送到房間、免費洗衣的服務】
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Jiesen
Suite ISEYA de Luxo - Banheira Extragrande(5m)
Hospedou-se em ago 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 9 set 2024
This hotel is gorgeous and the views of the surrounding city are spectacular. You can see Tianfu Square and the science museum nearby, which looks awesome day and night. The rooms are clean and the housekeeping staff even tidied my array of charging cables while I was away, leaving a lovely handwritten note. The room we stayed in has an enormous spa bath feature that is pure joy to soak in after a hot summer day touring the city.
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Resposta da propriedade: Dear guest, Thank you for choosing to stay at ISEYA Hotel Chengdu. We are very grateful for your recognition of our service view and location. Your valued feedback would be our greatest motivation to improve our services and procedures constantly. It would be our honor if we could see you again in the future. Thank you again and wish all the best for you.
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Usuário convidado
Quarto King Básico
Hospedou-se em ago 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 30 ago 2024
Had a great 4D3N stay in this fabulous hotel in Chengdu. Location is directly beside Tianfu Square with plenty of shops, restaurants within the vicinity. The building is also connected to the subway station. In addition to the room’s aesthetics, always impressed by how well the room is cleaned and tidied each day. The butler service provided by our dedicated staff 媛媛 was great. She is very friendly and prompt in helping us solve any of the issues we encountered. Will definitely recommend if you are visiting Chengdu.
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Resposta da propriedade: Dear guest, Thank you for choosing to stay at ISEYA Hotel Chengdu. We are very grateful for your recognition of our service and location. Your valued feedback would be our greatest motivation to improve our services and procedures constantly. It would be our honor if we could see you again in the future. Thank you again and wish all the best for you.
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Usuário anônimo
Quarto King Básico
Hospedou-se em mai 2024
Sozinho(a)
4 avaliação
5.0/5
Excepcional
Publicado em 2 jun 2024
Good location ,easy access to subway On 37th and 38th floor of a commercial building Hotel rooms spread out in 2 floors , walk up the staircase without elevator if your room on the 38th Besides this, the room is spacious and contemporary Thank you to the house keeper for extra good efforts and services, well done
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Resposta da propriedade: Dear guest, Thank you for choosing to stay at ISEYA Hotel Chengdu. We thank you very much for your recognition of our location and service. Your valued feedback is our greatest motivation to improve our service and procedures constantly. It would be our honor if we could see you again in the future. Thank you again and wish all the best for you.
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Usuário convidado
Quarto com Cama King Size e Vista para a Cidade - Skyline de Chengdu
Hospedou-se em nov 2024
Casal
5 avaliação
3.2/5
Publicado em 1 dez 2024
Staff and location is great, but one major flaw of this hotel is the inability to adjust your aircon temperature as it’s apparently ‘set by the building’. We went during November and only had the option to either turn on the AC which only blows heat at really high preset temperature, or turn off the AC which is then too cold due to winter season. Solution the staff gave us was to turn on the AC when we feel like the room is too cold, which does not make sense as who would wake up in the middle of the night to regulate room temperature. Hope the hotel fixes this soon!
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Resposta da propriedade: Dear Guest,We would like to extend our sincerest apologies for the unpleasant stay experience you recently had with us. Since our inception, ISEYA Hotel Group has been dedicated to bringing joy to everyone during their travels, striving for excellence in location, transportation, amenities, hygiene, and service.However, we deeply apologize for the issue you mentioned regarding the inability to adjust the air conditioning temperature. This situation arose due to the building's centrally controlled air conditioning system. As the temperature in Chengdu rose rapidly recently, we failed to switch the air conditioning mode to ventilation in a timely manner to adapt to the weather changes. This was indeed our mistake and oversight. We once again apologize for the inconvenience and distress caused to you. We have recognized the severity of the issue and are actively coordinating with the property management to achieve real-time adjustment of air conditioning modes based on weather temperatures. At the same time, we have reported this matter to our group headquarters and are discussing more optimized solutions to ensure that similar situations do not occur in the future.Our front office supervisor will attempt to contact you to sincerely apologize and listen to your detailed suggestions! We sincerely hope to invite you to stay with us again and witness our growth and progress. We apologize to you once again!
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Mong Chok
Quarto King Básico
Hospedou-se em nov 2024
Casal
5 avaliação
4.5/5
Ótimo
Publicado em 20 nov 2024
We had a pleasant stayed n was delighted to be served by 糕糕和媛媛,they were warmed , friendly n helpful , will come back again ! Thanks :)-
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Resposta da propriedade: Dear guests, Hello! We are honored to be recognized and loved by you. We are very grateful for the compliments you have given to our 糕糕 and 媛媛, as well as for our recognition of service, transportation and hygiene. I'm very happy to create a good memory with you, and I look forward to meeting you again! 【200-meter high view, full floor-to-ceiling windows overlooking Tianfu Square, an excellent viewing point for the sunset in the city, all in ISEYA Shiye Sky Hotel.] As one of the "Top 100 Mid-to-High-end Hotels in China" by Milestone Research Institute, ISEYA has stringent hygiene and security measures to ensure the best guest experience. The hotel also provides take-out delivery to the room and free laundry service】
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Kim Yong
Quarto King Básico
Hospedou-se em nov 2024
Família
5 avaliação
5.0/5
Excepcional
Publicado em 1 dez 2024
The room is awesome and have a great view of the Tianfu square. Especially like the complimentary cleaning and drying services.
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Resposta da propriedade: 尊敬的客人,您好!能得到您的認可和喜愛,我們榮幸之至。對於您給予我們的肯定,我們深表感激。很開心和您共創美好記憶,期待與您再次相遇!【200米高空view,全落地窗俯瞰天府廣場,城市日落絕佳觀賞點,盡在ISEYA世野高空酒店。作為邁點研究院評選的“中國中高端酒店百強品牌”,ISEYA嚴苛的衞生和安保措施保障客人的最佳體驗。酒店還提供外賣送到房間、免費洗衣的服務】
Donal Tee
Quarto Básico KingSize - Uma Cama de 2.7m
Hospedou-se em nov 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 8 nov 2024
Good hotel overall. disappointed because we booked for a birthday trip and nothing was prepared. Nothing was wrong during the trip, it is just not special. Won't be returning.
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Resposta da propriedade: Dear esteemed guest,Hello! Firstly, we sincerely thank you for choosing our ISEYA Hotel as your accommodation for your birthday trip. Upon learning that your stay did not meet your expectations, all of us feel deeply ashamed and express our sincerest apologies to you. Since the establishment of our group, we have always adhered to the value of "customer-centricity," striving to provide every guest with an extraordinary stay experience that exceeds their expectations.We understand that for a special occasion like a birthday, every guest hopes to receive special attention and blessings. However, during your special birthday trip, we failed to learn about your needs in advance, prepare a thoughtfully decorated room, and a personalized birthday gift for you, failing to bring you the surprise and special feeling you deserved. We deeply regret this! If it is convenient for you, we hope to make amends with a belated gift.In the future, we will definitely strengthen our employees' training in paying attention to and being sensitive to guests' special needs, continuously striving to improve our service levels and optimize service details to ensure that we can provide every guest with more attentive and personalized services, bringing them surprises and delight beyond their expectations.Thank you very much for your feedback, which will help us identify real issues in guest experience and make more valuable improvements. We will definitely not disappoint your expectations, cherish your suggestions, and continuously improve and refine ourselves. We hope to have the opportunity to host you and your family again to demonstrate our progress and let a better ISEYA meet you!Looking forward to seeing you again in Chengdu!
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Яна
suíte com janela francesa de 10m - noite estrelada
Hospedou-se em mar 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 20 mar 2024
Very beautiful hotel, great view, everything is very clean, the staff is very friendly, Anqi helped me in all questions, helped with a taxi and was always very kind, I really liked the high level service, very beautiful place, everything is just perfect, I definitely recommend ☺️
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Resposta da propriedade: Dear guest, Thank you for choosing to stay at ISEYA Hotel Chengdu. We are very grateful for your recognition of our view, service, location, design, and facilities. Your valued feedback is our greatest motivation to improve our service and procedures constantly. It would be our honor if we could see you again in the future. Thank you again and wish all the best for you.
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