Felton Grand Hotel

Avaliações do Felton Grand Hotel

Felton Grand Hotel

No.111 Wenhua Road, Wenjiang District, Chengdu, Sichuan, 611130, ChinaVer detalhes do hotel
Felton Grand Hotel
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1 noite

Avaliações dos hóspedes

4.8/5
Excelente
903 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.8
Limpeza4.8
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Todas as avaliações(903)
Avaliações positivas(895)
Avaliações com fotos/vídeo(116)
Café da manhã delicioso(83)
Equipe da recepção cordial(56)
Piscina excelente(24)
Retornou várias vezes(15)
Próximo ao metrô(13)
Oferece translado de ida/volta(12)
Buffet delicioso(8)
Piscina limpa(3)
Avaliações negativas(8)
ArriInAHurry
Quarto deluxe duplo
Hospedou-se em mai 2024
Família
9 avaliação
5.0/5
Excepcional
Publicado em 19 mai 2024
The staff was great. The moment we arrived, she gave my faughter a sticker. It is a personalized service that is very thoughtful. I love the pools. It has different temperatures, the sauna was fabulous, there was a convenience store right below and there are so many things to do in Felton since there are shops inside. The food was great, and we really loved our stay!
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Resposta da propriedade: 尊敬的客人，您好！感謝您對我們的肯定並在百忙之中向大家極力推薦我們酒店。酒店延河而建，坐落於温江公園旁，環境優美，植被茂密，是城市中的“花園環島”酒店，無論散步，晨練都是最佳之選。酒店房間及公共區域均覆蓋Wi-Fi，兩個不同特色餐廳為您提供美味的各式料理。娛樂設施非常齊全，設有茶坊，棋牌室，選擇性較多。康體中心有室內恆温游泳池，健身房，桑拿室，乒乓球室，桌球室。酒店五樓康體中心開放時間為7:00-23:00，其室內恆温游泳池是澳大利亞全進口的水循環系統，且我們嚴格按照相關衞生職能部門要求管理自己的泳池，很榮幸的被評為“中國成渝最佳泳池酒店”。而健身器械是全球聞名的意大利泰諾健品牌，NBA官方指定合作品牌。期待您的下次體驗！祝您工作順利，闔家幸福！康體中心經理-劉維波
Jonathan Teo
Quarto com 2 Camas
Hospedou-se em mai 2024
Viaje com amigos
2 avaliação
4.2/5
Muito bom
Publicado em 18 jun 2024
Hotel location is about 1km from Nanxiong Da Dao station. Cleanliness and service was really good, they gave me an extra card such that both my friend and I had access cards. In addition, the rooms were really clean. There is a large range of food for breakfast that appeals to both Chinese and Western cuisine. I think the main downside is that many amenities require you to pay additional money (and it's not exactly cheap).
Traduzir
Resposta da propriedade: 尊敬的客人，您好，感謝您的入住及提出的寶貴意見。您在住店期間五樓康體中心的游泳池、汗蒸室及健身房都是可以免費使用的，一樓品味餐廳每日提供新鮮多元的中西式營養早餐，相對來説房間性價比還是比較高的，您也可以關注酒店的微信公眾號，酒店定期會做一些房價上的促銷活動，活動期間價格也是非常划算的！我們也將不斷努力，您的滿意與肯定是我們最大的收穫，歡迎您再次入住！祝您工作順利，全家幸福！賓客服務經理- Ada
Robin
Quarto Especial com Cama Queen Size
Hospedou-se em set 2024
Negócios
3 avaliação
4.5/5
Ótimo
Publicado em 2 out 2024
Good size room with nice layout. Will stay again.
Traduzir
Resposta da propriedade: Dear guests, hello, thank you for your trust and support! Your satisfaction and affirmation is our greatest harvest, looking forward to your visit again. I wish you success in your work and happiness for your family! Guest Services Manager - Ada
Usuário convidado
Deluxe Room (2 beds)
Hospedou-se em dez 2023
Família
2 avaliação
4.0/5
Muito bom
Publicado em 28 dez 2023
Everything was great, just the room was very hot at night and ac wasn’t working. Gave us a small fan and it was enough but AC should be working at all times in this type of hotels.
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Resposta da propriedade: 尊敬的客人，您好！感謝您的入住。非常感謝您提出的寶貴意見和建議，給您帶來的不便深表歉意。因為近段時間氣温上升，酒店高樓層温度稍高，低樓層温度稍低，酒店使用的是中央空調，温度是統一調試到一個比較適中的温度區間，您可以通過房間空調面板進行調節，若不方便操作，可以隨時房間撥打電話“0”與我們聯繫，我們將第一時間為您提供幫助。針對您提出的房間温度一直很高的問題，酒店高層領導也是非常重視，特別召開研討會對空調方面的問題進行整改調試，避免以後再發生此類事情，另外酒店客房部也準備了很多小空調，我們可以根據客人的需求提供小空調的個性化服務，可以隨時調控非常方便。成為賓客的摯愛酒店是我們每一個“酒店員工”的最大心願，也是我們用心服務的無限動力！歡迎您再次入住！祝您生活愉快 闔家幸福！賓客服務經理-Ada
shengshuo
Deluxe Room (2 beds)
Hospedou-se em mar 2023
Família
6 avaliação
5.0/5
Excepcional
Publicado em 17 mar 2023
Wow, what a pleasant experience at staying at Felton hotel last week! People at the hotel are all warm and courteous and I want to mention in particular the staff at the front desk who are always ready to assist the customers to solve their problems. The rooms are clean and the breakfast is rich and plenty. I would certainly recommend with no reservation to anyone who happens to be in chengdu the Felton hotel. Keep it up Felton.
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Resposta da propriedade: Dear guests, thank you for staying Felton Hotel in Chengdu and for your support and recognition. On behalf of the front office staff thank you for your recognition and encouragement of our service, we will continue to work hard as always, looking forward to your next visit! Wish you success in your work and a happy family! Front office Manager. - Mark
LStanley
Quarto empresarial duplo
Hospedou-se em jul 2023
Família
17 avaliação
5.0/5
Excepcional
Publicado em 22 ago 2023
Friendly staff. Delicious breakfast
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Resposta da propriedade: Dear guest, hello, thank you for your stay. We are honored to receive your recognition from the hotel. At the same time, the Taste Restaurant also offers a wide variety of international buffet dinners from 5:30 to 9:30 pm, mainly offering a variety of appetizers and cold dishes. It regularly offers various food festivals, Chinese and Western hot dishes, a variety of seafood, salads, fruits, and various tempting desserts. The second floor of the hotel also has Tanggong Chinese Restaurant for you to choose from, mainly offering Sichuan and Guangdong cuisine, as well as 13 private private private rooms that integrate high-quality Chinese art. Looking forward to your next visit, I wish you success in your work and happiness for your family! Guest Service Manager - Cassie
Usuário convidado
Quarto deluxe duplo
Hospedou-se em dez 2024
Outros
1 avaliação
4.2/5
Muito bom
Publicado em 12 dez 2024
什麼都好，就是房間不行我，原來一直住的套房，覺得還滿意，這次住的豪華房，進去就後悔了，第一次看見五星級酒店的房間進深這麼短的，整體感覺很壓抑，攜程上寫的41平方，用腳丈量了一下，最多20幾平方，房間進深短，導致馬桶離床很近很近。讓人感覺很不舒服
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Resposta da propriedade: 尊敬的客人，您好！感謝您下榻成都費爾頓大酒店。作為成都温江商務區的首家以豪華五星級標準修建的酒店，酒店目前共計362間客房，各類房型和麪積大小不同為您提供多種選擇，從商務間36平方米到總統套房302平方米不等，，我們致力打造給客人提供温馨的入住感受，您此次入住的是豪華間，您下次可以體驗入住酒店的行政間或套房，房間視野更開闊。必定帶給您不一樣的全新體驗。衷心期待您的再次光臨！祝您生活愉快，闔家幸福！賓客服務經理- Ada
Usuário convidado
Quarto deluxe duplo
Hospedou-se em set 2024
Viaje com amigos
3 avaliação
2.2/5
Publicado em 25 set 2024
入住感覺非常差，住5天4晚就有兩個晚上有人敲門，一次9點半左右，一次11:30，跟前台投訴，迴應敷衍，差點報警。客房設施老舊，浴室下水不暢，最噁心的是枕頭和床墊，拍照了，大家自己感受！上一條評論被和諧掉了，過分
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Resposta da propriedade: 尊敬的客人，您好，非常抱歉給您帶來不好的入住體驗，在此向您獻上誠摯的歉意。關於晚上有人敲您房門的事宜，在您反映給前台後，酒店非常重視 ，立即查看了監控，得知是同樓層的客人走錯房間故導致敲錯房門打擾到您休息。酒店保安部每日都會定期對樓層進行查看及巡邏，確保入住客人的人生及財產安全，以打造一個安全、舒適的入住環境。酒店自開業以來，每年都會對酒店內部的設施設備進行定期翻新與維護，房間的床墊、枕頭也會陸續更換。酒店下水不暢的問題我們工程部已立即做出整改。您的滿意與肯定是我們最大的收穫，今後我們也會更加努力的去為每一位客人創造更優質的入住環境，也希望能得到您的諒解，歡迎您再次入住！祝您工作順利，家庭幸福美滿。前廳部經理-connie
Usuário convidado
Quarto com 2 Camas
Hospedou-se em set 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 23 set 2024
來温江和好友聚會，酒店服務不錯，前台接待服務很好，正好碰見了經理，還送了小禮物，感謝郭經理的服務，管理得很好！環境也很好，這個設施設備不錯，關鍵是價格很美麗，市區這樣環境的酒店價格至少要貴一半吧！
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Resposta da propriedade: 尊敬的客人，您好，感謝入住成都費爾頓大酒店，以及對我們工作的支持和肯定。謹代表前廳員工感謝您對我們服務的認可和鼓勵，我們也會一如既往，繼續努力，期待您的下次光臨！祝您工作順利，闔家幸福！前廳經理- Connie
Usuário convidado
Quarto deluxe duplo
Hospedou-se em out 2024
Casal
13 avaliação
5.0/5
Excepcional
Publicado em 22 nov 2024
温江最喜歡住的地方。服務高級，客房設施齊全。我覺得挺好的了。每次爸爸媽媽過來看我也訂這邊，他們也很滿意。安靜環境很好
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Resposta da propriedade: 尊敬的客人，您好，感謝您對我們的肯定並在百忙之中向大家極力推薦我們酒店。作為成都温江商務區的首家以豪華五星級標準修建的酒店，酒店內所有房間及公共區域均覆蓋Wi-Fi, 並配備SPA生活館，棋牌室和設備齊全的康體中心等娛樂設施，兩個不同特色餐廳為您提供美味的各式料理，足不出户便可體驗高品質的生活。衷心期待您的再次光臨體驗，祝您生活愉快，闔家幸福！賓客服務經理- Ada
Usuário convidado
Quarto com 2 Camas
Hospedou-se em jul 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 6 ago 2024
堂哥他們一家三口告知這家酒店很滿意，費爾頓還是一如既往的和以前一樣，讓人省心。他們中途轉站在家附近歇腳，入住的時候很晚，前台給他們快速的辦理入住，介紹了酒店的早餐 提供的免費項目 還有就是很晚了讓我們先回房間休息，有任何事情都可以聯繫他們。他們還發現了小侄兒，貼心的詢問有沒有帶小童洗漱用品，像我們親戚出來玩的實在是沒有講究這些，不一會樓層阿姨送了可愛的小童拖鞋和洗漱用品，小孩哥喜歡極了，阿姨走的時候還熱情地給小孩哥説“拜拜”，那個時候嫂子説她們的笑容真的很美。第二天一大早我請他們去外面吃了早餐後回來游泳，小孩哥在游泳池玩了一上午都不願意離開，去的時候人不是很多，小孩哥也玩的很開心，很多小朋友應該就是喜歡水，碰到水就離不開了吧，何況是這麼大的恆温游泳池，旁邊也一直有工作人員在巡邏看顧，保證我們的安全，當然我們也很關注。離開的時候小孩哥還依依不捨的説不想離開，很喜歡這裏，還想要一直住下去呢。前台給我們領取了免費的停車券，給小朋友送別，小孩哥説特別喜歡前台的那個阿姨，身上有徽章的那個阿姨。滿意，好評。
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Resposta da propriedade: 尊敬的客人，您好！感謝您對我們的肯定並在百忙之中向大家極力推薦我們酒店。酒店延河而建，坐落於温江公園旁，環境優美，植被茂密，是城市中的“花園環島”酒店，無論散步，晨練都是最佳之選。酒店房間及公共區域均覆蓋Wi-Fi，兩個不同特色餐廳為您提供美味的各式料理。娛樂設施非常齊全，設有茶坊，棋牌室，選擇性較多。康體中心有室內恆温游泳池，健身房，桑拿室，乒乓球室，桌球室。酒店位於温江商業區，購物出行非常方便，永輝，伊藤洋華堂，合生滙，大潤發，新光天地均可快速到達。同時國色天香遊樂園距離酒店衹需十分鐘的路程，也是親子出遊的好去處，期待您的再次光臨！祝您生活愉快，闔家幸福。賓客服務經理- Ada
Usuário convidado
Deluxe Room (2 beds)
Hospedou-se em out 2024
Família
19 avaliação
5.0/5
Excepcional
Publicado em 7 out 2024
成都市温江區的頂尖豪華酒店，且價格還不貴，真的是物美價廉的選擇。酒店大堂美麗氣派，房間寬敞整潔，魚缸舒適
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Resposta da propriedade: 尊敬的客人，您好，感謝您對我們的肯定並在百忙之中向大家極力推薦我們酒店。作為成都温江商務區的首家以豪華五星級標準修建的酒店，酒店內所有房間及公共區域均覆蓋Wi-Fi, 並配備SPA生活館，棋牌室和設備齊全的康體中心等娛樂設施，兩個不同特色餐廳為您提供美味的各式料理，足不出户便可體驗高品質的生活。衷心期待您的再次光臨體驗，祝您生活愉快，闔家幸福！賓客服務經理- Ada
tennisjeep
Quarto Especial com Cama Queen Size
Hospedou-se em ago 2024
Sozinho(a)
70 avaliação
5.0/5
Excepcional
Publicado em 26 ago 2024
費爾頓酒店應該是成都温江區最好的酒店了，酒店位於公園之中，大堂巨大，停車方便，各部門員工都極其客氣禮貌。房間免費升級到了高層，視線很好。早餐也很豐富。
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Resposta da propriedade: 尊敬的客人，您好！感謝您對我們的肯定並在百忙之中向大家極力推薦我們酒店。酒店延河而建，坐落於温江公園旁，環境優美，植被茂密，是城市中的“花園環島”酒店，無論散步，晨練都是最佳之選。酒店房間及公共區域均覆蓋Wi-Fi，兩個不同特色餐廳為您提供美味的各式料理。娛樂設施非常齊全，設有茶坊，棋牌室，選擇性較多。康體中心有室內恆温游泳池，健身房，桑拿室，乒乓球室，桌球室。酒店位於温江商業區，購物出行非常方便，永輝，伊藤洋華堂，合生滙，大潤發，新光天地均可快速到達。同時國色天香遊樂園距離酒店衹需十分鐘的路程，也是親子出遊的好去處，期待您的再次光臨！祝您生活愉快，闔家幸福。賓客服務經理- Ada
arstyy
Quarto empresarial duplo
Hospedou-se em set 2024
Família
50 avaliação
5.0/5
Excepcional
Publicado em 18 set 2024
酒店房間整潔，停車方便，服務員響應及時，早餐也不錯。酒店就在温江公園旁邊，早晚可散步，周邊購物吃飯也很方便
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Resposta da propriedade: 尊敬的客人，您好！感謝您對酒店地理位置的讚賞。酒店位於成都市温江商業區，地處城市公園旁，環境優美，植被茂密，城市主幹道旁，交通便利，前往成都天府國際機場、雙流國際機場、市區各大旅遊景點和各大賣場均可快速到達。地鐵19號線已開通，鳳溪河站距酒店1.5公里，打車約4分鐘，可直達天府國際機場及雙流國際機場。地鐵4號線延線已全線貫通，南薰大道站D出口，距酒店800米，屆時您可直接乘坐地鐵直達成都市中心及周邊郊區，交通非常便捷！酒店臨近永輝，盒馬，合生滙，伊藤洋華堂，新光天地購物商場，大潤發等購物中心。願為您的商旅之行提供最佳入住環境。在此祝您：闔家幸福，萬事如意！賓客服務經理- Ada
Usuário convidado
Quarto Especial com Cama Queen Size
Hospedou-se em set 2024
Negócios
23 avaliação
5.0/5
Excepcional
Publicado em 7 set 2024
免費升級了房間，房間比較大，早餐比較豐富，酒店下面有超市，酒店大堂各種盆栽花藝漂亮，花了心思有品位，值得入住。
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Resposta da propriedade: 尊敬的客人，您好，感謝選擇入住成都費爾頓大酒店，以及對我們的支持和肯定。酒店坐落於温江公園內，酒店被綠植環繞，酒店大堂吧外側也有一個自己的小花園，有名貴的藍花楹樹圍繞，您下次入住時有空也可以去大堂吧外面坐坐，大堂吧推出的下午茶也很愜意哦！祝您生活愉快，全家幸福！賓客服務經理- Ada