Magic live smart hotel(Chengdu Taikoo Li Store)

Overall great stay. A smart hotel. Customer service to be improved. Nothing much explained by the front desk during check in, anything can be requested via WeChat. Food delivery is acceptable and will be sent to room by robot. Hotel location is strategic, walkable to Tai ko Li, and about 5 mins walk to the nearest metro station. IFS is just right infront of the hotel, few convenience store are nearby too. Room is clean but toilet doesn’t smell great.

I planned to stay at this hotel but had to leave after the first night. The hotel was possibly the worst hotel I’ve stayed at in recent memory. Things to improve: Reception has a very bad smell, perhaps closing the door would help to stop street smells coming inside? I asked for a non smoking room but got a smoking one without warning. I would expect to be contacted in advance or during check in if this request is not possible. Room didn’t feel or smell clean. I was told during check in that the hot water wasn’t working but it would work again from 7am. I tried to shower at 7:30 and there was no hot water. There was a blue light on the ceiling that made it difficult to sleep, it almost lit up the whole room. Road noise was very intrusive, the window stops almost no noise. I had to use ear plugs that I brought with me. The hotel seems to have a different name to what is listed, it’s now called “Magic live smart hotel”, possibly has a different owner? Despite all that, the staff were helpful and offered to move to a non smoking room the next night, but given the other issues I chose to leave to a different hotel.

Good. Next time I still choose this hotel if i have chance comeback Chengdu.

Excellent and very convenient location. Hotel located just opposite to the IFS and nearby TaiKooLi surrounded with plenty of restaurants. The price for room is cheap and affordable

Very good location. Just opposite IFS. So convenient, right beside there's convenient store and eatery. subway, chun xi pedestrian walk, taikooli malls etc just a very short walk away. Service was very good and room deco, amenities was incredible for a small boutique hotel, better than most 5 Stars hotel. Heated toilet seat, projector screen, terrace, auto curtain etc etc.

Location is nice, directly Oppositite of a food street and Shopping mall. Cleanines of rooms are ok, but saw cockroaches in front of our room. The pool looks a bit Messe and should be cleaned more regularly (we did not use it because of a lot of dead flies)