Usuário convidado
30 de abril de 2023
I came in town for a family funeral. I had not stayed at the Residence Inn in years. The room was was tore up, from the floor up. It had been cleaned but the furniture was old and depleted. The carpets smelled. The heat barely worked (I had to cut it on 92 for it to come on). The cabinets were all scratched up. The refrigerator looked like it had several bullet holes in it. It was quite distressing. The last straw was when there was no hot water. When I complained, Shane indicated that they were aware that there was no hot water, but I, as a guest was never alerted. The cost was $183 a night, and that was a discount. They offered to move me to another room and that room was worst than the last. The couch was lopsided sitting on one leg. More bullet holes in that refrigerator. I was highly disappointed and they became agitated that I was complaining about the dilapidated condition of the rooms. The lobby smelled like ****. They were agitated at me for complaining, but allowed the guest to smoke **** in the outside BBQ area. The entire lobby area reeked of **** and they were fine with that. They eventually compensated my 2 night stay (I was supposed to be there for 7 nights), and I found a wonderful AirBnb for the same price, that actually had nice furniture and hot water. Don't stay here. Save yourself the trouble. They are overpriced and our totally clueless on what good customer service is. Tara was a mess. She was nasty and acted like she thought she worked at a 5 star corporation and not a raggedy dilapidated hotel. Like acting uppity. My nerves were shot. I was sooooo glad to leave that horrible place. All of this drama while trying to bury my sister. I will never stay there or any other residence Inn again. They are a rip off. They are charging customers $200 per night for that mess and if you complain, well then you are the problem.
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