Chester House Guest House

The hospitality was good however the room was absolutely freezing with no hot water over our two days. Conveniently situated for the city only five minutes by taxi. Unfortunately we Will not use again. No refund was offered for the inconvenience.

For a two day break within easy access of the City, ideal. Our quiet annexe room had been newly done to a high standard, we were even able to park the car right outside our door. Breakfast was tasty with good choices, be it cooked or continental. No problems in recommending this if you don't want the large, more formal option.

Nice hotel and good location for Chester City. The room was very nice and the bathroom was new so very clean. The beds were comfy and there was adequate tea and coffee facilities. Good breakfast and choice of food. Only criticism was there was not enough tables for the demand of guests at the time but the manager did confirm they are extending dining room which was evident as there was the start of the extension. The manager that checked us in was polite and friendly letting us check in early. We had taxis to and from Chester which were cheap and arrived within 5 minutes of ordering them. We would definitely stay again if we were in Chester.

We visit Chester every year, and have stayed with our children in many hotels and guest houses over the years, even the Grosvnor at 5stars. The star system by the AA, is at best misleading, as it's all about physical deliverables such as bar, lounge TV in all rooms etc. So it's unbalanced, and the service is a payable service, so many unstarred can be poor or even better than a top star rating. CHESTER GUEST HOUSE.at 3 star, for us is a very well appointed top tier in it's class. We have seen great improvements in the property and service over our visits. The owner is local and always looks to provide for us and we appreciate the improving service and value for money. I'd say we'll be back next year too. 15m walk to the town on a single path, keep left. Warm. Clean and very tastefully decorated and great hospitality. I'd give 4 star, having stayed in higher locally and Chester House is better for many reasons.

The Room was perfect and the hotel, staff and food was exceptionally high standard, with the room rate including breakfast being VERY good value for money I've booked the whole family to come back for in 2 weeks! There is plenty of car parking spaces which are very generous in size

We stayed during the bank holiday weekend at the end of May. There were a few things we loved: - The breakfast staff are super friendly and then we found out that they are also the housekeeping staff. - The chef was super accommodating with my diet restrictions and served us amazing food. - Our room was really well decorated and very clean. - There was a minibar and microwave in the room, which was really convenient. - The bed was super comfy. - My husband needed a place to finish some work after we checked out, and they let us stay in the lounge for a couple of hours. Unfortunately they were not just flowers: - The shower emitted an unpleasant sewage odor. We notified the hotel, and a gentleman, who we presumed to be the owner, informed us that the smell was due to road maintenance being conducted on a nearby back road. However, upon inspecting the area, we did not observe any ongoing work. He apologized and mentioned that he would instruct the cleaning staff to address the issue by draining the shower. Unfortunately, he did not return to check on the situation or inquire about our well-being. We understand that the hotel was at full capacity, and we hope that this was the reason why we were not offered an alternative room. The odor was truly unpleasant, making it quite challenging to use the bathroom and shower. Even brushing our teeth became an unpleasant experience. I could not shake the feeling that I was not entirely clean even after taking a shower. - The window in front of the bed lacked blackout curtains. As a result, we were awakened around 4:00 AM by the sunlight streaming into the room. We had to resort to placing pillows over our heads in order to block out the light and return to sleep. - The electric showers generated a significant amount of noise. We were frequently woken up by the loud sound of our neighbors using their showers. - It was challenging to locate a staff member at the reception desk when we required assistance. We had to contact them by telephone. - The availability of parking spaces is quite limited. Despite our prior request for a parking space and the assurance that there would be ample space, we encountered a situation where our car had to remain on the road for one night.